Callen-Lorde Community Health Center Benefits Overview

Support patients in navigating healthcare and social service systems, removing barriers to care, coordinating appointments and referrals, assisting with housing and benefits, and connecting patients with community resources. The Case Manager educates patients, promotes self-advocacy, tracks follow-up, and serves as a liaison among patients, providers, and social service organizations. This is a full-time hybrid position serving LGBTQ+ communities.

Supervise administrative operations at Callen-Lorde’s Brooklyn healthcare site, including patient scheduling, staffing, payroll support, training, financial processes, supply ordering, accommodations, and patient concern resolution. Manage staff performance and attendance, support recruitment, oversee front-end billing and insurance verification, and participate in performance improvement initiatives. Collaborate with site leadership, providers, patient accounts, and other operations supervisors while supporting diversity, equity, and inclusion efforts.

Lead enterprise-wide nursing education, onboarding, competency validation, and professional development. Design and implement orientation and annual competency programs, mentor staff, standardize clinical workflows, support leadership coaching, ensure regulatory compliance, and report metrics to drive quality improvement and workforce readiness across sites.