Teams at Callen-Lorde Community Health Center

Supervise administrative operations at Callen-Lorde’s Brooklyn healthcare site, including patient scheduling, staffing, payroll support, training, financial processes, supply ordering, accommodations, and patient concern resolution. Manage staff performance and attendance, support recruitment, oversee front-end billing and insurance verification, and participate in performance improvement initiatives. Collaborate with site leadership, providers, patient accounts, and other operations supervisors while supporting diversity, equity, and inclusion efforts.

Support clinical quality improvement by monitoring and reporting key measures, managing patient registries, conducting outreach, participating in payer case conferences, preparing reports and dashboards, assisting documentation and meetings, and addressing quality-related patient complaints to improve preventive care and chronic disease management.

Lead enterprise-wide nursing education, onboarding, competency validation, and professional development. Design and implement orientation and annual competency programs, mentor staff, standardize clinical workflows, support leadership coaching, ensure regulatory compliance, and report metrics to drive quality improvement and workforce readiness across sites.