Teams at CAI (cai.io).

Provide onsite IT service and end-user support for assigned schools: log, categorize, prioritize, escalate, and resolve incidents; perform diagnostics via phone, email, and in-person; document tickets; meet SLAs; train users; recommend process improvements; maintain knowledge of supported applications, hardware, and tools.

Lead end-to-end IT projects using Agile or Waterfall methodologies. Develop charters, plans, budgets, schedules, and resource allocations; manage risks, issues, change control, and project financials; communicate status to stakeholders and PMO; drive benefits realization, continuous improvement, and project closeout activities.

Lead redesign and administration of Workday HCM and Finance security; implement role/domain frameworks, address SoD gaps, ensure SOC 2 alignment, build compliance dashboards, troubleshoot and develop Workday integrations (EIB, Core Connector, Studio), and document configurations while collaborating with HR, Finance, IT, and stakeholders.