Jobs at Bureau (bureau.id)

Lead and scale a global L2/L3 Technical Support team for enterprise SaaS customers. Drive SLA adherence, incident and escalation management, backlog reduction, operational reporting, and cross-functional improvements. Coach and recruit engineers, build product and integration expertise, and partner with Product and Engineering to eliminate recurring issues and improve platform reliability.

Design, build, and operate Bureau's cloud data lake and streaming/batch pipelines to support fraud detection and identity intelligence. Own orchestration (Airflow), reliability, observability, and cost-efficiency. Collaborate with data science and ML teams on feature stores and model pipelines, implement schema governance and data quality, and apply graph databases to model identity networks.

Execute product marketing and GTM activities: craft messaging and collateral, support product launches, enable Sales with decks and battlecards, maintain competitive intelligence, and collaborate with Product, Sales, and Growth to drive adoption and conversions.

The Integration Engineer will facilitate SDK integrations for clients, providing technical support, troubleshooting, and documentation, while collaborating with various teams to enhance customer satisfaction and streamline operations.

Manage end-to-end payroll using Razorpay and Rippling, maintain employee records, handle contractor invoices, ensure compliance with PF/PT/TDS/GST, manage flexi benefits and tax planning, support onboarding and employee payroll queries, verify expense claims, and assist with financial accounting and month-end activities.

Lead vision, strategy, and roadmap for Device Intelligence and Behavioral Biometrics product lines. Drive discovery and delivery with Engineering and Data Science, engage customers to inform product direction, define metrics, and partner with GTM teams for pricing, positioning, and launches across India and international markets.

The Senior Product Marketing Manager will develop differentiated messaging and positioning, support product launches, enable Sales, and provide market intelligence for Bureau's solutions in the identity and fraud sectors.

As a Product Designer at Bureau, you will design user-friendly interfaces for risk management, focusing on user journeys, design systems, and collaboration with Product and Engineering teams.

The Product Manager for Transaction Monitoring will define strategy, lead product development, manage client relations, and ensure compliance with regulations while tackling fraud risks.