Jobs at Broad River Retail

Coordinates warehouse operations by assisting leadership and delivery teams with loadout, navigating operating systems, verifying furniture quality, arranging replacements, auditing prep lanes, entering data, and communicating across departments. Maintains an organized, safe workspace while following material-handling, warehouse-safety, and attendance policies. The role requires physical activity in a non-climate-controlled warehouse and lifting up to 75 pounds independently.

Supervise distribution center operations, including receiving, storage, product preparation, inventory accuracy, and order fulfillment. Lead team meetings, set goals, train and coach employees, monitor productivity, ensure safety compliance, organize schedules and attendance, resolve problems, and meet departmental deadlines. The role requires working Tuesday through Saturday in a non-climate-controlled warehouse and lifting up to 75 pounds.

Leads daily operations for an 88,000-square-foot distribution center with approximately 38 team members. Oversees receiving, storage, shipping, inventory accuracy, quality control, order fulfillment, scheduling, KPI reporting, team development, and workplace safety. The role requires coordinating inbound and outbound activities, motivating employees, improving efficiency, and supporting a safe, high-performing warehouse environment.

Creates and maintains visual merchandising displays, showroom layouts, signage, and product presentations across two retail locations. Executes floor moves, seasonal transitions, clearance merchandising, and inventory-related tasks while following brand standards. Coordinates with store leadership, mentors staff on merchandising, supports product knowledge and promotions, and travels for training, store openings, and multi-unit support. The role requires substantial showroom design work and physical handling of furniture and accessories.

Leads sales performance and showroom operations for a retail location with 10+ consultants. Responsibilities include achieving personal and store sales goals, coaching and developing team members, enforcing sales processes and policies, monitoring KPIs, maintaining showroom standards, and delivering an exceptional customer experience. The role is hands-on, customer-facing, and requires selling on the floor during training.

Supervise customer service agents in a contact center, overseeing daily performance, training, coaching, quality assurance, employee relations, escalated resolutions, and process improvement. Review call-center analytics, conduct root cause analysis, create development action plans, support hiring and performance management, and help implement customer experience initiatives. The role is remote after onsite training, with occasional onsite meetings and backup customer service duties during high call volume.

Provide Tier 1 and Tier 2 technical support to corporate, retail, and distribution-center users. Troubleshoot hardware, software, network, VOIP, mobile-device, and ERP issues; manage tickets and SLAs; perform upgrades and repairs; maintain internal asset inventories; follow up on outstanding requests; ensure business-hours coverage; and support special IT projects. Travel to store and distribution-center locations is required for inventory and in-person troubleshooting.

Sources and evaluates candidates, maintains recruiting pipelines, coordinates interviews, and supports the Talent Acquisition team. The recruiter ensures accurate candidate documentation, sourcing reports, consistent HR policy application, and an excellent candidate experience. This hybrid role partners with recruiters and leadership to meet hiring objectives in a fast-paced environment.

Supervise contact center Customer Experience Consultants, overseeing calls, emails, chats, and texts. Provide training, coaching, quality monitoring, performance reviews, escalation support, and employee relations assistance. Analyze service-level metrics and root causes, create improvement plans, support hiring and corrective actions, and recommend customer care process improvements. The role requires flexible coverage, including nights, weekends, and holidays, with remote work after onsite training and monthly onsite meetings.

Handles high-volume customer calls, escalations, and service cases from research through resolution. Documents interactions, communicates clearly with customers and internal partners, identifies root causes, provides accurate information, follows company policies, and meets performance metrics. The role is remote after onsite training and requires professionalism, empathy, strong problem-solving, and availability for nights, weekends, holidays, and peak periods.

Lead BI team to deliver reporting, dashboards, and retail analytics. Own BI roadmap, standardize metrics, partner cross-functionally, improve data pipelines, and present insights to senior leaders to drive merchandising, marketing, operations, and logistics decisions.

Lead enterprise marketing strategy and execution to drive traffic, sales, and brand awareness. Oversee integrated campaigns, media planning, budget management, performance analytics, forecasting, events, and team development while partnering with cross-functional stakeholders and Creative leadership.

Manage MarCom project intake, workflow, timelines, and asset trafficking via Monday.com. Oversee resource planning, capacity management, vendor coordination, print/signage production, and executive reporting. Drive process improvements, workflow automation, and AI-enabled solutions to improve delivery, visibility, and quality across digital, social, print, events, and community outreach initiatives.

Lead integrated marketing strategy and execution to drive traffic, sales, brand awareness, and customer engagement across markets. Oversee campaign management, media planning, budget oversight, performance analytics, forecasting, events, and team development while partnering with cross-functional leaders and creative teams.

Lead and coach a team of 10+ home furnishing consultants to meet sales goals and KPIs, drive showroom standards and customer experience, perform floor selling during onboarding, execute sales strategies, manage priorities, and uphold company policies and professional conduct.

Design, build, and support BI reports and analyses; consult with business partners, document requirements, manage requests through development/QA, provide end-user training and first-tier SSAS support, and consolidate reporting for consistent use across the company.

Design and execute showroom displays and layouts to uphold brand standards and drive sales. Coordinate furniture, lighting, signage, POS, and seasonal transitions; re-merchandise and price clearance items; unbox and tag merchandise; assist with inventory; mentor store staff; coordinate visual needs with store managers and support Visual Leadership across locations.

Design and implement in-store visual merchandising and showroom layouts to support brand standards and sales goals. Execute displays, re-merchandise, manage floor moves, unbox/tag merchandise, assist inventory, mentor staff, coordinate with store management and Visual Leadership, and perform physical showroom and warehouse tasks.

Design and execute showroom displays and floor layouts to meet brand standards and sales goals. Re-merchandise, price clearance, unbox/tag merchandise, assist inventory, mentor staff, coordinate with store managers, and perform physical showroom and warehouse tasks.

Create and edit short-form video for TikTok, Reels, and Shorts; research trends; test content formats; support channel growth, scheduling, community engagement, and reporting. Collaborative, developmental role reporting to Senior Communications Manager.