Jobs at Broad River Retail

Handle high-volume customer contacts, resolve escalations, document interactions in CX systems, communicate resolutions clearly, collaborate with internal teams, balance policy with customer benefit, meet performance metrics, and support virtual work after onsite training.

Manage corporate card and employee reimbursement programs by administering the expense management system, onboarding and training cardholders, troubleshooting card and expense issues, auditing expense reports for policy compliance, mapping transactions to GL accounts, preparing and posting related journal entries, maintaining T&E policy, and producing KPI and compliance reports for management.

Support operations and delivery teams in a warehouse environment by performing data entry, audits, quality checks, load-out assistance, interdepartmental communication, and maintaining a safe, organized workspace.

Provide high-level operational support to the President & COO including strategic calendar and travel management, social media content and platform management, stakeholder liaison duties, report preparation and data analysis, meeting coordination and follow-up, confidentiality management, office supply/logistics oversight, and maintaining digital filing systems in SharePoint/Teams.

Provide executive and administrative support to the SVP, manage calendars and travel, prepare meeting materials and communications, coordinate People projects and events, handle confidential information, manage office supplies, and perform other duties to support People Leadership.

Design and execute showroom layouts and visual merchandising to meet sales goals. Build and maintain displays, remerchandise, price clearance items, unbox/tag merchandise, assist inventory, mentor staff, coordinate with store leadership, and travel between locations for support and training.

Design, build, and support BI reports and analyses; consult with business partners, document requirements, manage requests through development/QA, provide end-user training and first-tier SSAS support, and consolidate reporting for consistent use across the company.

Manage and resolve escalated customer issues via phone, chat, and written communication. Case-manage sensitive situations, identify root causes, communicate resolutions, meet performance metrics, provide analysis to leadership, and collaborate with internal teams while following company policies and processes.

Support operations and delivery teams by navigating multiple systems, performing data entry and audits, confirming product quality, coordinating replacements, maintaining safe and organized warehouse workspace, and communicating across departments.

Lead and coach a team of 10+ home furnishing consultants to meet sales goals and KPIs, drive showroom standards and customer experience, perform floor selling during onboarding, execute sales strategies, manage priorities, and uphold company policies and professional conduct.

Lead category vision, long-term merchandising and assortment strategies for furniture and accessories. Own category P&L, pricing, inventory productivity, vendor negotiations, and cross-functional initiatives. Use data-driven insights to drive growth, present to executives, mentor team members, and collaborate with Supply Chain, Marketing, Finance, and Retail Operations to optimize assortment, margin, and inventory.