Jobs at Broad River Retail

Supervises contact center Customer Experience Consultants, overseeing calls, emails, chats, texts, productivity, quality, and compliance. Provides training, coaching, performance reviews, and escalated customer support while analyzing service metrics and root causes. Develops improvement plans, supports hiring and employee relations, implements customer care initiatives, and provides operational coverage during high-volume periods. Requires a varied schedule, including nights, weekends, and holidays.

Provide Tier 1 and Tier 2 technical support to corporate, retail, and distribution-center users. Troubleshoot hardware, software, network, VOIP, mobile-device, and ERP issues; manage tickets and SLAs; perform upgrades and repairs; maintain internal asset inventories; follow up on outstanding requests; ensure business-hours coverage; and support special IT projects. Travel to store and distribution-center locations is required for inventory and in-person troubleshooting.

Lead enterprise marketing strategy and execution to drive traffic, sales, and brand awareness. Oversee integrated campaigns, media planning, budget management, performance analytics, forecasting, events, and team development while partnering with cross-functional stakeholders and Creative leadership.

Manage MarCom project intake, workflow, timelines, and asset trafficking via Monday.com. Oversee resource planning, capacity management, vendor coordination, print/signage production, and executive reporting. Drive process improvements, workflow automation, and AI-enabled solutions to improve delivery, visibility, and quality across digital, social, print, events, and community outreach initiatives.

Lead integrated marketing strategy and execution to drive traffic, sales, brand awareness, and customer engagement across markets. Oversee campaign management, media planning, budget oversight, performance analytics, forecasting, events, and team development while partnering with cross-functional leaders and creative teams.

Design, build, and support BI reports and analyses; consult with business partners, document requirements, manage requests through development/QA, provide end-user training and first-tier SSAS support, and consolidate reporting for consistent use across the company.

Create and edit short-form video for TikTok, Reels, and Shorts; research trends; test content formats; support channel growth, scheduling, community engagement, and reporting. Collaborative, developmental role reporting to Senior Communications Manager.