Jobs at Broad River Retail

Sources and evaluates candidates, builds recruiting pipelines, schedules interviews, maintains candidate documentation, reports sourcing activity, and supports the talent acquisition team. The role partners with recruiters and leadership, delivers a strong candidate experience, applies HR policies consistently, and supports effective hiring practices in a hybrid environment.

Provide Tier 1 and Tier 2 technical support to corporate, retail, and distribution-center users. Troubleshoot hardware, software, network, VOIP, mobile-device, and ERP issues; manage tickets and SLAs; perform upgrades and repairs; maintain internal asset inventories; follow up on outstanding requests; ensure business-hours coverage; and support special IT projects. Travel to store and distribution-center locations is required for inventory and in-person troubleshooting.

Sources and evaluates candidates, maintains recruiting pipelines, coordinates interviews, and supports the Talent Acquisition team. The recruiter ensures accurate candidate documentation, sourcing reports, consistent HR policy application, and an excellent candidate experience. This hybrid role partners with recruiters and leadership to meet hiring objectives in a fast-paced environment.

Handles high-volume customer contacts, escalations, and sensitive issues across multiple communication channels. Owns cases from research through resolution, documents interactions, communicates with customers and internal partners, and provides accurate information using company systems. Identifies root causes, balances policy with customer experience, collaborates with retail, delivery, service, and scheduling teams, and meets performance metrics. The role is remote after onsite training, with quarterly or as-needed onsite meetings.

Supervise contact center Customer Experience Consultants, overseeing calls, emails, chats, and texts. Provide training, coaching, quality monitoring, performance reviews, escalation support, and employee relations assistance. Analyze service-level metrics and root causes, create improvement plans, support hiring and corrective actions, and recommend customer care process improvements. The role requires flexible coverage, including nights, weekends, and holidays, with remote work after onsite training and monthly onsite meetings.

Resolves escalated customer issues, supports Customer Experience Advisors, mentors employees, assists with new-hire training, maintains policy knowledge, identifies training needs, and supports leadership projects and reporting. The role requires strong communication, empathy, decision-making, organization, and problem-solving skills. It is remote after onsite training, with scheduled onsite meetings and occasional training support.

Manages sensitive and escalated customer cases received by phone, chat, and written communication. Identifies root causes, resolves product or service issues, communicates outcomes, maintains case documentation, and provides summaries and recommendations to leadership. The role also supports performance metrics, cross-department relationships, reporting, and process compliance in a fast-paced remote contact center environment.

Handles high-volume customer calls, escalations, and service cases from research through resolution. Documents interactions, communicates clearly with customers and internal partners, identifies root causes, provides accurate information, follows company policies, and meets performance metrics. The role is remote after onsite training and requires professionalism, empathy, strong problem-solving, and availability for nights, weekends, holidays, and peak periods.

Lead BI team to deliver reporting, dashboards, and retail analytics. Own BI roadmap, standardize metrics, partner cross-functionally, improve data pipelines, and present insights to senior leaders to drive merchandising, marketing, operations, and logistics decisions.

Lead and execute end-to-end talent acquisition strategy, build and develop the TA team, partner with senior leaders on workforce planning, leverage data and metrics to improve recruitment outcomes, enhance employer branding, ensure legal compliance, manage TA budget, and provide market insights to attract diverse, high-quality talent.

Support warehouse and delivery operations by navigating operating systems, performing data entry and audits, confirming product quality and replacements, assisting leadership and third‑party delivery teams, maintaining safety and organized workspaces, and communicating across departments.

Lead and coach a retail sales team of 10+ consultants to meet weekly KPIs and personal sales goals. Sell on the floor during onboarding, enforce showroom standards, execute sales strategies, participate in performance reviews, and manage multiple priorities to deliver excellent customer experiences.

Lead enterprise marketing strategy and execution to drive traffic, sales, and brand awareness. Oversee integrated campaigns, media planning, budget management, performance analytics, forecasting, events, and team development while partnering with cross-functional stakeholders and Creative leadership.

Manage MarCom project intake, workflow, timelines, and asset trafficking via Monday.com. Oversee resource planning, capacity management, vendor coordination, print/signage production, and executive reporting. Drive process improvements, workflow automation, and AI-enabled solutions to improve delivery, visibility, and quality across digital, social, print, events, and community outreach initiatives.

Lead integrated marketing strategy and execution to drive traffic, sales, brand awareness, and customer engagement across markets. Oversee campaign management, media planning, budget oversight, performance analytics, forecasting, events, and team development while partnering with cross-functional leaders and creative teams.

Lead and coach a team of 10+ home furnishing consultants to meet sales goals and KPIs, drive showroom standards and customer experience, perform floor selling during onboarding, execute sales strategies, manage priorities, and uphold company policies and professional conduct.

Manage and resolve escalated customer issues via phone, chat, and written communication. Case-manage sensitive situations, identify root causes, communicate resolutions, meet performance metrics, provide analysis to leadership, and collaborate with internal teams while following company policies and processes.

Design, build, and support BI reports and analyses; consult with business partners, document requirements, manage requests through development/QA, provide end-user training and first-tier SSAS support, and consolidate reporting for consistent use across the company.

Design and execute visually engaging showroom displays and layouts to meet sales goals. Implement visual merchandising strategy, re-merchandise, maintain brand standards, tag and place merchandise, assist inventory and warehouse tasks, mentor staff, and coordinate visual needs with store management and Visual Leadership.

Design and execute showroom displays and layouts to uphold brand standards and drive sales. Coordinate furniture, lighting, signage, POS, and seasonal transitions; re-merchandise and price clearance items; unbox and tag merchandise; assist with inventory; mentor store staff; coordinate visual needs with store managers and support Visual Leadership across locations.