Teams at Broad River Retail

Handle high-volume customer contacts, resolve escalations, document interactions in CX systems, communicate resolutions clearly, collaborate with internal teams, balance policy with customer benefit, meet performance metrics, and support virtual work after onsite training.

Manage corporate card and employee reimbursement programs by administering the expense management system, onboarding and training cardholders, troubleshooting card and expense issues, auditing expense reports for policy compliance, mapping transactions to GL accounts, preparing and posting related journal entries, maintaining T&E policy, and producing KPI and compliance reports for management.

Support operations and delivery teams in a warehouse environment by performing data entry, audits, quality checks, load-out assistance, interdepartmental communication, and maintaining a safe, organized workspace.