The Supervisor, Operational Support oversees operational teams to ensure customer orders are executed efficiently, manage performance, resolve escalations, and promote a positive customer experience.

The Process Excellence, Audit, and Controls Analyst conducts internal audits, assesses internal controls, improves business processes, and ensures compliance, collaborating with management and stakeholders.

The Customer Experience Join Journey Manager will enhance the purchasing journey by optimizing service eligibility, improving conversion rates, and collaborating across departments to deliver an exceptional customer experience.

The Business Intelligence Analyst delivers enterprise reporting and analytics, translating data into insights to enhance operations, sales, and customer experience. Responsibilities include developing dashboards, performing analytical reviews, and improving data accessibility.

The Base Management Manager will develop and execute strategies to reduce customer churn within the first 90 days, managing base strategies for movers and collaborating with various teams to drive customer retention and satisfaction.

The Technical Support Specialist handles technical inquiries, maintains inventory data integrity, and collaborates with other business units to ensure excellent customer service.

The Senior Small Business Account Executive will drive sales growth, obtain new customers, manage existing relationships, and deliver excellent customer service through a consultative sales approach.

Design and prepare engineering work orders for telecommunications projects including fiber network construction, ensuring effective project completion and customer interaction.

Manage technicians in telecommunications, ensuring quality service and training while promoting Brightspeed products and overseeing daily operations.

The Community Accounts and Engagement Representative will drive fiber sales in residential communities through outbound sales strategies, relationship management, and property-level engagement.

Lead government and community engagement to support Brightspeed's fiber deployment: manage permitting, resolve regulatory issues, coordinate cross-functional teams, support grant and advocacy efforts, and build local stakeholder relationships to advance broadband expansion.

Lead government and community engagement to advance Brightspeed's broadband deployment. Manage permitting, stakeholder relationships, advocacy, community outreach, cross-functional coordination, and local government issues to support fiber expansion.

Serve as liaison between Finance and IT to translate business strategy into system requirements, lead requirements gathering, maintain BRDs and functional specs, manage backlog and UAT, support development/testing, and validate post-release outcomes for financial and billing systems.

Perform internal audits and ICFR/IT control testing, assess IT general and application controls, identify control gaps, drive process improvements, support remediation tracking, and collaborate with business and IT stakeholders to strengthen processes and audit readiness.

Serve as the bridge between Finance and IT to gather and translate business strategy into system requirements, lead end-to-end requirements and testing (including UAT), support SAP and billing platform integrations, manage agile backlog and stakeholder communications, and validate post-release adoption and controls.

Lead and optimize onboarding and order delivery for Business customers, manage Customer Care Managers, drive KPIs and continuous improvement, resolve escalations, and partner cross-functionally to ensure installs and activations complete successfully.

Serve as the Finance-Technology liaison to translate business strategy into system-enabled solutions. Lead requirements lifecycle, process design, and testing for finance, billing, and revenue systems. Define functional specs, support development and UAT, manage backlogs and Jira artifacts, and validate post-deployment outcomes to improve billing accuracy, reporting, and operational efficiency.

The Manager, Revenue Accounting leads the revenue accounting close activities, ensures compliance with ASC 606, and manages staff performance while collaborating with business partners for process improvements.

Manage revenue accounting processes ensuring compliance with ASC 606. Supervise team activities, review journal entries, and enhance revenue recognition procedures. Engage with stakeholders for effective communication and continuous improvement initiatives.