Jobs at Brightspeed

Manages marketing technology operations and campaign infrastructure across Salesforce Marketing Cloud and customer data platforms. Translates marketing objectives into technical requirements, architects customer journeys, oversees campaign setup and deployment, supports data integrations, and improves automation workflows. Partners with Marketing, IT, Analytics, and technical teams to optimize personalized, data-driven communications while balancing strategic MarTech initiatives and operational campaign needs.

The Senior Data Analyst develops scalable datasets, SQL queries, data pipelines, reports, dashboards, and analytical models supporting finance, billing, audit, and business optimization. The role integrates and validates data from multiple sources, investigates trends and anomalies, ensures data quality, supports warehouse migrations, and communicates executive-ready insights. It requires close collaboration with technical and business stakeholders and continuous improvement of analytics processes and reporting capabilities.

Bridges Finance and Technology by gathering requirements, documenting processes, supporting enterprise financial and billing platforms, coordinating Agile delivery, and leading testing and UAT. Partners with Finance, IT, Product Owners, and platform teams to improve billing accuracy, automation, reporting, and financial operations. Manages stakeholder alignment, backlog requirements, release readiness, defect resolution, and post-deployment validation.

Drives enterprise revenue growth across national multifamily, single-family, and new-build partnerships. Owns strategic accounts, executive relationships, consultant networks, national account strategies, complex negotiations, forecasting, financial modeling, and multi-market partnership expansion. Collaborates with legal, finance, engineering, construction, and executive teams to structure scalable agreements, mitigate deployment risks, and position Brightspeed as a preferred broadband and fiber partner. Requires extensive national travel and executive-level presentations.

Develop and execute customer acquisition strategies across direct mail, email, and SMS. Manage campaign planning, targeting, testing, budgets, performance measurement, optimization, vendors, and regulatory compliance. Analyze customer and channel data to improve response rates, conversions, CPA, ROAS, and overall return on investment. Collaborate with Analytics, Creative, Product, Marketing Strategy, agencies, and other partners while presenting insights and recommendations to leadership.

Leads Brightspeed’s enterprise brand strategy across flagship fiber and legacy DSL products. Owns brand positioning, identity, messaging, governance, campaigns, brand metrics, and organic social strategy. Partners with marketing, product, sales, and executive stakeholders to integrate brand strategy into launches and customer experiences. Manages external agencies and develops a team of brand and social professionals while identifying opportunities to improve awareness, engagement, reputation, and long-term brand equity.

Manages marketing technology operations and campaign execution across Salesforce Marketing Cloud and customer data platforms. Translates marketing objectives into technical requirements, architects customer journeys, oversees automated email campaigns, supports data integrations and architecture, and improves workflows through automation and quality assurance. Partners with Marketing, IT, Analytics, and technical teams to deliver scalable, personalized, data-driven customer communications while balancing strategic initiatives and operational priorities.

Manages and optimizes authenticated and unauthenticated web and mobile customer experiences for broadband services. Develops digital experience requirements, analyzes customer behavior and KPIs, leads experimentation and personalization, and partners with UX/UI, Product, Engineering, Analytics, CRM, Marketing, IT, and Customer Care teams. Drives improvements in conversion, revenue, retention, self-service utilization, customer effort, and satisfaction within Agile delivery environments.

Supports enterprise financial reporting, month-end close, variance analysis, financial modeling, dashboards, and performance analysis. Partners with cross-functional leaders to explain financial drivers, improve reporting accuracy, and provide actionable insights for decision-making. Maintains accounting and reporting systems, prepares management reporting packages, supports executive presentations, and identifies process automation opportunities.

The Financial Systems Analyst supports Finance applications, production issues, reconciliations, data integrity, access governance, and financial system improvements. The role translates Finance requirements into system solutions, develops business requirements and test scenarios, supports Agile delivery, coordinates UAT and defect resolution, and serves as a liaison between Finance, IT, platform owners, developers, and QA teams. Responsibilities include SAP access monitoring, process improvement, project governance, release validation, and cross-functional stakeholder communication.

Leads creative strategy and end-to-end production for paid media and direct response campaigns. Develops creative briefs, messaging, concepts, offers, and channel-specific assets across digital display, paid social, email, direct mail, and search support. Partners with marketing, media, CRM, analytics, creative teams, and agencies to manage production, ensure brand consistency, conduct A/B testing, analyze performance, and optimize campaigns for customer acquisition and engagement.

Leads end-to-end quality assurance for Brightspeed’s eCommerce web content and functionality. Designs and executes tests, validates copy, design, links, dynamic data, coding, versioning, responsiveness, and usability. Collaborates with product owners, developers, authors, and designers to identify, track, prioritize, and resolve defects. Reviews test plans, develops QA standards and technologies, reports progress, and independently determines testing methods and issue severity.

Drive corporate transformation by identifying initiative gaps, diagnosing roadblocks, establishing cross-department enablers, and defining incremental value-creation opportunities. Conduct strategic reviews, assess risks, develop implementation plans, and communicate initiative progress, findings, and recommendations to senior leadership. The role requires structured problem solving, quantitative analysis, stakeholder management, and leadership across multiple transformational programs.

Leads Brightspeed’s consumer sales organization across door-to-door, inbound, digital, affiliate, indirect, MDU, and outbound channels. Owns sales strategy, subscriber and revenue growth, channel productivity, partner performance, customer quality, operating discipline, and financial outcomes. Builds high-performing leadership teams, develops sales talent, establishes performance metrics, and partners cross-functionally with Marketing, Product, Customer Care, Operations, Finance, and Network to deliver sustainable growth.

Leads operational technology strategy, business requirements, UAT, release readiness, process improvement, and order-flow governance for Sales, Care, and Customer Success. Oversees more than 40,000 monthly customer orders, enterprise war-room coordination, fallout reduction, root-cause analysis, operational reporting, and cross-functional issue resolution. Manages technology and order operations teams while driving automation, customer experience improvements, fulfillment efficiency, and substantial cost savings.