Jobs at Brightree

The Customer Success Manager will ensure customer satisfaction and retention, manage relationships with enterprise customers, and drive revenue growth through strategic planning and account management.

The Sales Development Representative will focus on outbound lead generation, qualify prospects, manage the pipeline, and collaborate with Marketing and Sales for HME providers in Sleep Resupply programs.

Lead and grow a software engineering team responsible for delivery, reliability, and modernization of Resupply platform capabilities. Own roadmap execution, operational outcomes, observability, CI/CD, quality, and technical direction while partnering with product, architecture, security, and operations to deliver scalable, maintainable solutions and introduce responsible AI-assisted engineering practices.

The Lead Product Manager will define product strategy, identify high-impact opportunities, and drive product launches in the healthcare payment domain, requiring strong cross-functional collaboration and problem-solving skills.

Manage customer adoption of Brightree products for HME and infusion pharmacy customers. Proactively monitor account health, lead business reviews, resolve escalations, identify expansion opportunities, document requirements, and deliver process improvement recommendations to increase ROI and reduce churn.

Lead and mentor the Senior Customer Success Manager team to drive adoption, retention, expansion, and ROI for HME customers. Act as voice of the customer, manage escalations and executive relationships, implement scalable processes and SOPs, influence cross-functional strategy, and travel extensively to support strategic accounts.

Senior sales leader responsible for driving enterprise ARR, acquiring new logos, expanding strategic healthcare accounts, and building a high-performing enterprise SaaS sales team. Own complex multi-stakeholder sales cycles, engage C-suite healthcare executives, recruit and coach account executives, establish repeatable enterprise selling motions, and partner cross-functionally to ensure customer success and influence product and go-to-market strategy.

The Senior Customer Success Specialist ensures high service delivery, builds client relationships, and addresses customer issues, focusing on financial performance and satisfaction.

The Senior Customer Success Manager drives customer adoption of Brightree solutions, manages key accounts, and collaborates with stakeholders to improve efficiency alongside business goals, requiring extensive HME operations expertise.

The Director of Revenue Cycle Operations leads day-to-day management of revenue cycle processes, oversees operational strategies, resolves issues, manages vendor relationships, and drives team performance and engagement.

Outbound-focused Senior SDR responsible for high-volume calling and emailing to identify and qualify post-acute healthcare providers for a patient collections platform. Manage and nurture leads, document activity in Gong and Salesforce, collaborate with marketing and sales, and meet/exceed performance metrics and pipeline targets.

The Senior Project Manager leads SaaS customer implementations, managing large-scale projects through all phases, ensuring quality and customer satisfaction.