Jobs at Brightree

Performs specialized software quality engineering work within product development, contributing to product specifications, designs, testing, and improvement projects. Collaborates with customers, developers, and stakeholders; leads project teams, mentors junior engineers, applies quality methodologies, solves complex problems, and serves as a best-practice resource.

Provides technical and non-technical customer support for the Brightree application through phone and electronic channels. Diagnoses issues, troubleshoots configuration and functionality problems, documents cases, identifies release issues, and escalates complex cases. The role requires consultative communication, logical problem-solving, timely resolution, collaboration with senior support staff, and maintaining customer satisfaction while staying current on product updates.

Leads the analytics team and product portfolio, defining strategy, roadmaps, metrics, and customer-facing analytics capabilities. Partners with customers, product management, engineering, and data platform teams to translate healthcare workflows and business needs into scalable reporting, benchmarking, and decision-support solutions. Responsibilities include people leadership, product development, customer engagement, cross-functional execution, team coaching, and driving adoption of analytics products.

The Sales Development Representative will focus on outbound lead generation, qualify prospects, manage the pipeline, and collaborate with Marketing and Sales for HME providers in Sleep Resupply programs.

Implement, optimize, and scale AI-driven capabilities across Customer Support. Identify automation opportunities, configure solutions, monitor performance, troubleshoot integrations, and create repeatable frameworks to improve self-service, agent workflows, and operational KPIs.