Jobs at Box

Design and implement scalable, reliable cloud-native services for asynchronous event processing and distributed job execution. Build backend APIs and services using modern technologies including Kubernetes, Docker, Pub/Sub, Bigtable, and Istio. Shape platform vision and feature roadmaps, mentor engineers, improve engineering processes, and participate in an on-call rotation. The role requires distributed systems experience, message queue or streaming expertise, and proficiency in languages such as Java, Go, Scala, or Python.

Provide technical product support to Box customers through multiple channels, troubleshoot issues, develop creative workarounds, and improve customer use of Box products. Become a product-domain expert, collaborate with Customer Success, Engineering, Product, Security, and other teams, represent the customer internally, and continually develop technical and professional skills.

Leads Box’s applied AI research agenda by identifying high-impact opportunities, defining research priorities, partnering with engineering and AI labs on experiments, evaluating models and agents, translating findings into product improvements, and communicating evidence-based insights to customers, executives, media, and external audiences.

Own the strategy, roadmap, and success metrics for enterprise and line-of-business workflows. Identify high-value use cases, launch workflow templates and integrations, embed AI agents with human review and guardrails, and partner with Salesforce, Microsoft, ServiceNow, Workday, and SAP. Collaborate with customers, partners, sales, marketing, and customer success on requirements, positioning, pricing, launches, and adoption.

Develop and operate Box’s high-scale caching platform, including migrating Memcached and Redis fleets, improving performance, resilience, scalability, and reliability, and supporting services processing tens of millions of requests per second. Partner with engineering teams on caching strategies and architecture, contribute to technical design decisions, and participate in production on-call support.

Own and develop forecasting, monitoring, and alerting systems for cloud, SaaS, and AI costs. Build scalable data pipelines, backend services, APIs, and frontend applications; investigate cost anomalies; establish engineering practices; mentor engineers; lead cross-team technical initiatives; and participate in on-call support. The role requires collaboration with engineering, finance, and executive stakeholders.

Own global monthly sales commission calculations, validations, approvals, and payouts. Reconcile Salesforce, Workday, and financial data; maintain advanced Excel models; manage workflows and stakeholder communications; build forecasts and scenario models; calculate new-hire quotas and proration; create audit trails and SOPs; and improve automation and data quality across sales operations.

Generate qualified sales leads and meetings for mid-market and enterprise account executives through targeted phone and email outreach. Research accounts, build territory-specific target lists, engage decision-makers, understand prospect needs, track activity and metrics in Salesforce, and collaborate with sales and marketing teams. The role requires motivation, initiative, strong communication, time management, and a desire to develop a sales career.

Sell Box’s content management platform to new and existing U.S. Navy and Department of War customers. Responsibilities include sourcing and closing federal accounts, developing strategic account plans, expanding agency business, navigating government procurement vehicles, partnering with system integrators and channel partners, advising government stakeholders, and collaborating on proposals and pursuits. This field role covers the Washington, DC Metro or Mid-Atlantic area and requires travel up to 50%.

Own post-sales relationships for enterprise customers, driving adoption, workflow transformation, AI use cases, measurable outcomes, and long-term value. The role involves advising executives, mapping workflows, developing success metrics, leading change management, conducting outcome-focused business reviews, mitigating risks, identifying expansion opportunities, and collaborating with Sales, Product, Engineering, and Professional Services.

Owns Box’s US and global indirect tax function, including sales and use tax compliance, return filing, nexus and taxability research, exemption certificate management, audits, and regulatory monitoring. Partners with Finance, Legal, Revenue Operations, Billing, and Product to ensure accurate tax collection and advise on new initiatives. The role also drives process improvements and automation across tax compliance using tax technology, ERP, billing, and CPQ systems.

Design and build backend services and automation in Python and Terraform to convert manual network tasks into scalable, auditable workflows. Partner with internal teams to define requirements, integrate observability and guardrails, write tests and runbooks, participate in design reviews, and support production via an on-call rotation.

Design and build Python backend services and Terraform-based infrastructure automation for Box’s network platform. Create self-service workflows that replace manual processes, integrate observability and security guardrails, and improve reliability and developer experience. Collaborate with application, reliability, and platform teams, write tests and documentation, contribute to roadmap planning, and participate in an on-call rotation.

Leads critical production incidents from detection through recovery, coordinating cross-functional responders and driving rapid mitigation. Builds Python-based incident tooling and automation, improves observability, reliability, change management, and operational workflows, and partners with SRE and engineering teams on resilience. Facilitates change reviews, postmortems, readiness reviews, tabletop exercises, and runbook improvements while mentoring team members in globally distributed 24x7 environments.

Lead end-to-end strategic sourcing for engineering and security stakeholders, including technology contracting, renewals, supplier performance, commercial negotiations, and third-party risk mitigation. Analyze spend and procurement data, produce leadership reports, improve operational workflows, and leverage AI and automation to accelerate sourcing cycles. Partner cross-functionally with Engineering, Security, Finance, Legal, and Accounting while optimizing cloud software and security-tooling procurement.

Leads and develops a team of Enterprise Account Executives selling Box’s content management platform to financial services organizations. Responsibilities include hiring, coaching, performance management, supporting customer meetings, forecasting sales metrics, managing sales processes in Salesforce, and exceeding revenue objectives. The role requires enterprise sales leadership experience, prior success selling to financial services customers, and up to 50% travel within an assigned territory.

Own post-sales relationships for enterprise customers, driving adoption, workflow transformation, AI use cases, measurable outcomes, and long-term value. Serve as a strategic advisor by mapping workflows, defining success metrics, leading change management, conducting outcome-focused reviews, mitigating risks, and identifying expansion opportunities. Collaborate with Sales, Product, Engineering, and Professional Services while communicating customer insights and influencing product direction.

Own product strategy and execution for Box’s entitlements and billing platform across subscription and usage-based plans. Define customer and go-to-market experiences spanning purchasing, upgrades, usage, overages, cancellations, invoices, and reporting. Partner with Engineering, Design, Finance, Pricing, Revenue Operations, Sales, and customers to establish requirements, ensure data integrity, launch consumption-based billing features, support packaging and pricing changes, and enable sales teams.

Leads and develops a team of Business Development Representatives responsible for generating enterprise pipeline and meetings. The role includes hiring, coaching, performance management, career development, outbound sales strategy, forecasting, cross-functional collaboration, and optimizing sales processes with AI automation. The manager reports team performance to senior leadership and supports quota attainment across new and existing customer accounts.

Owns net-new enterprise sales across the insurance industry, from prospecting and executive discovery through complex negotiations and closing. The role develops territory and account plans, builds pipeline, leads multi-stakeholder sales cycles, coordinates cross-functional teams, and delivers insurance-specific value narratives. Responsibilities also include CRM pipeline management, forecasting, customer relationship development, and creating repeatable industry sales plays and partner motions.