Jobs at Boulevard

Lead the fintech product roadmap for payments, capital, POS, reconciliation, and fraud tooling. Own in-person payment experiences, payment reliability, financial logic, and reconciliation reporting. Partner with engineering, risk, finance, and CX to scale infrastructure, automate settlement and reconciliation, reduce manual review, and translate early-stage fintech capabilities into reliable customer-facing products using data and customer insight.

Perform outbound outreach (calls, email, social) to qualify leads, schedule demos, and hand off high-quality opportunities to Account Executives. Use Salesforce, Outreach, and LinkedIn to track activity, meet activity and KPI targets, stay current on POS and self-care market trends, and participate in onboarding and ongoing sales enablement.

Own the end-to-end vision and roadmap for Boulevard's AI Receptionist. Define how AI handles voice and text client interactions, design handoffs to humans, set success metrics (autonomous resolution, CSAT, adoption, retention), drive business outcomes and pricing, gather deep customer insight from self-care businesses, and lead cross-functional teams to deliver trustworthy, high-quality AI conversational experiences.

The Senior Salesforce Developer will lead the Salesforce platform's technical health, focusing on quote-to-cash workflows and revenue operations while managing integrations and system migrations.

Provide high-judgment executive support to the CFO and scoped support to senior Finance leaders: manage calendar strategy, board/investor and financing logistics, planning-cycle coordination, meeting readiness, action tracking, travel and expense logistics, and confidential materials. Improve executive leverage through prioritization, communication triage, lightweight systems, and coverage within the Executive Support team.

Design, build, and productionize ML and AI systems (LLMs, embeddings, recommendations, forecasting). Develop end-to-end ML workflows, scalable data pipelines, semantic models, and CI/CD for ML. Collaborate with product and engineering, mentor engineers, and influence platform architecture and standards.

Lead design and scaling of Boulevard’s AI-powered growth engine. Own end-to-end acquisition funnels, budget allocation, experimentation, attribution, and ROI-driven performance. Partner with RevOps, Sales, Finance, and Creative to ensure tracking, pipeline quality, CAC efficiency, and revenue impact. Use AI and automation to orchestrate campaigns and report outcomes to leadership.

Lead marketing operations and systems (Marketo, Customer.io, Salesforce); design lifecycle, lead scoring, and journey frameworks; implement AI-driven automation; build reporting linking marketing to pipeline and revenue; partner with Sales, RevOps, and Data; and hire and run a high-performing Marketing Operations team.

Lead the commerce product experience for Boulevard, owning end-to-end transaction flows and scaling payments and reporting for multi-location and franchise customers. Partner closely with engineering and design, use data and customer insight to measure outcomes, reduce friction, and prioritize impactful work. Influence cross-functional teams, drive decision-making in ambiguous contexts, and incorporate AI tools to accelerate discovery and execution.

Sell Boulevard's SaaS platform to SMB self-care businesses through full sales cycle B2B sales: prospecting, lead generation, demos, pricing negotiations, pipeline management, and closing deals. Maintain consultative relationships and industry knowledge to drive revenue and long-term partnerships.

The Senior Product Manager for Developer Ecosystem will define ecosystem strategies, oversee integrations, and measure success while collaborating closely with technical and executive teams.

Serve as the primary technical contact for top SaaS accounts, driving product adoption, troubleshooting integrations and APIs, advising on configuration and optimization, managing escalations with Product and Engineering, documenting issues, supporting QBRs, and partnering with account teams to retain and expand customer relationships.

Design and deliver enablement strategy and content for CX teams to improve retention, satisfaction, and expansion. Use CX data and Gainsight health signals to drive coaching, training, and AI-enabled workflow improvements. Lead cross-functional projects, run workshops, monitor performance metrics, and act as a trusted advisor to optimize onboarding, renewals, and proactive customer management.

The Staff Data Analyst will build Boulevard's product data foundation, create data-driven recommendations, develop dashboards, conduct deep analyses, and foster a data-driven culture within the organization.

The Director of Payments & Risk Operations at Boulevard will manage integrated payment systems, risk performance, and drive AI-native decision-making to support growth and efficiency.

Provide broad in-house legal counsel for product and business teams, focusing on commercial contracting, payments/FinTech regulatory issues, privacy, healthcare compliance, IP, and disputes. Draft, negotiate, and manage agreements; improve contract templates and legal processes; partner with Sales, GTM, and Legal Operations to enable faster deals and build scalable workflows. Operate autonomously while escalating high-risk or strategic matters.

Lead product marketing for the Medspa vertical: own industry narrative, develop vertical GTM strategy, enable Sales/Success, run voice-of-customer and competitive research, and evaluate adjacent market opportunities to inform product and go-to-market decisions.