Jobs at Boulevard

Provides Tier 1 technical support to SaaS customers through chat, email, text, phone, and screen-sharing. Resolves complex tickets, troubleshoots platform issues, communicates clearly with users, de-escalates interactions, follows incident-response procedures, and identifies customer trends, churn risks, and upsell opportunities. The role also contributes to knowledge resources, process improvements, team collaboration, and occasional extended or holiday coverage.

Lead Counsel will advise product and business teams on commercial, payments and FinTech, regulatory, privacy, consumer protection, healthcare/MedSpa compliance, intellectual property, and employment matters. The role leads commercial contract drafting and negotiation, improves templates and legal processes, partners with Sales and Legal Operations, and independently manages legal matters for a growing SaaS company.

Own Support Operations across systems, processes, reporting, and strategic initiatives. Administer and optimize Salesforce, Intercom, and Jira; build integrations, workflows, dashboards, automations, and KPI reporting. Partner with Support leadership and Revenue Operations to improve data quality, customer handoffs, change management, and operational scalability. The role requires cross-functional project management, technical aptitude, documentation, and proactive analysis of support trends and performance gaps.

Build and manage Boulevard’s owned customer community from the ground up, including platform strategy, moderation, engagement, review-site reputation, feedback escalation, and influencer identification. Partner with Support, Product, Education, Paid, and Content teams to turn community insights into action. Track engagement, sentiment, and retention metrics, and occasionally travel for trade shows, brand events, and video shoots.

Build and manage revenue enablement programs for Account Executives and the broader revenue organization. Responsibilities include onboarding, sales methodology adoption, skill-gap analysis, AI-supported seller practice, product-launch readiness, playbook development, workshops, coaching, enablement technology management, and performance measurement. The role partners with sales, marketing, product, customer success, and revenue leadership to improve seller productivity, win rates, sales velocity, and quota attainment.

Own Boulevard’s SEO and AEO programs end to end, including technical SEO, content optimization, structured data, keyword and intent research, AI-answer visibility, dashboards, attribution, and organic pipeline growth. Partner cross-functionally with Content, Web/Engineering, Marketing Operations, Analytics, Product Marketing, and Growth. Monitor rankings, AI citations, referral traffic, and MQLs while improving automation and AI-supported content workflows.

Reviews and underwrites new merchant applications for KYC, AML, card-brand, processor, and regulatory compliance. Analyzes flagged transactions, merchant histories, and payment-processing statements to assess risk and recommend approvals or limits. Supports fraud detection and risk-management improvements, handles payment-related inquiries and escalations, and collaborates with internal teams and external partners.

Lead Boulevard’s infrastructure transformation by defining cloud, DevOps, security, and reliability strategy. Manage and grow infrastructure and reliability engineering teams while architecting scalable AWS platforms, EKS containerization, Terraform and GitOps automation, CI/CD pipelines, observability, disaster recovery, database scaling, and compliance practices. Partner with Product, Services, Data Engineering, and Platform teams to provide secure, highly available, self-service infrastructure that supports business growth.

Leads a team of 5–8 engineers, balancing people management with technical leadership. Responsibilities include career development, roadmap delivery, architectural guidance, code reviews, hiring, incident response, team culture, and delivery management. Partners with Product Management and Design to build scalable, reliable, user-focused SaaS products while contributing hands-on technically and supporting remote, asynchronous collaboration.

Own the end-to-end vision and roadmap for Boulevard's AI Receptionist. Define how AI handles voice and text client interactions, design handoffs to humans, set success metrics (autonomous resolution, CSAT, adoption, retention), drive business outcomes and pricing, gather deep customer insight from self-care businesses, and lead cross-functional teams to deliver trustworthy, high-quality AI conversational experiences.

Lead the commerce product experience for Boulevard, owning end-to-end transaction flows and scaling payments and reporting for multi-location and franchise customers. Partner closely with engineering and design, use data and customer insight to measure outcomes, reduce friction, and prioritize impactful work. Influence cross-functional teams, drive decision-making in ambiguous contexts, and incorporate AI tools to accelerate discovery and execution.

Lead and scale Boulevard's data platform engineering organization to build reliable, secure, and performant data pipelines, governance, ML/AI infrastructure, and customer-facing data products. Partner with Product and Insights to deliver reporting and analytics, enforce data quality and HIPAA-compliant security standards, and drive strategic roadmap and operational excellence.