Jobs at Boulevard

Coordinates customer onboarding projects from contract signature through activation. Manages timelines, milestones, deliverables, communications, documentation, configuration, data collection, testing, and launch readiness across multiple customers. Identifies risks and blockers, escalates issues, and collaborates with Sales, Product, Engineering, Data Migration, Support, Education, and Customer Success teams. Maintains accurate project records and contributes to process improvements within established SaaS onboarding frameworks.

Leads 8–12 Onboarding Specialists serving SMB customers, owning activation velocity, forecasting accuracy, portfolio health, risk mitigation, coaching, and customer readiness. The role manages onboarding operations, reviews performance data and Gong calls, improves processes, coordinates cross-functional handoffs, supports capacity planning, and escalates customer risks. Success is measured by activation speed, forecast accuracy, CSAT, backlog reduction, milestone completion, and team development.

Conduct outbound outreach through email, phone, and social channels to engage prospective clients. Qualify leads, identify business needs, introduce Boulevard’s solutions, and schedule high-quality meetings and demos for Account Executives. Maintain accurate sales activity in Salesforce, Gong, LinkedIn, and other tools, meet activity and revenue KPIs, stay informed on business management software and POS trends, and participate in ongoing sales training and development.

Define and lead Boulevard’s creative vision across brand, campaigns, digital, social, web, events, and experiential channels. Build and develop a multidisciplinary in-house creative team while providing hands-on creative direction. Establish scalable visual identity and creative systems, partner with marketing and product teams, manage agencies and production partners, integrate AI-powered workflows, and ensure creative work drives awareness, engagement, pipeline, and customer experience.

Lead Boulevard’s infrastructure transformation by defining cloud, DevOps, security, and reliability strategy. Manage and grow infrastructure and reliability engineering teams while architecting scalable AWS platforms, EKS containerization, Terraform and GitOps automation, CI/CD pipelines, observability, disaster recovery, database scaling, and compliance practices. Partner with Product, Services, Data Engineering, and Platform teams to provide secure, highly available, self-service infrastructure that supports business growth.

Design, build, and productionize ML and AI systems (LLMs, embeddings, recommendations, forecasting). Develop end-to-end ML workflows, scalable data pipelines, semantic models, and CI/CD for ML. Collaborate with product and engineering, mentor engineers, and influence platform architecture and standards.

Provide broad in-house legal counsel for product and business teams, focusing on commercial contracting, payments/FinTech regulatory issues, privacy, healthcare compliance, IP, and disputes. Draft, negotiate, and manage agreements; improve contract templates and legal processes; partner with Sales, GTM, and Legal Operations to enable faster deals and build scalable workflows. Operate autonomously while escalating high-risk or strategic matters.

Build and operate product and technical initiatives across Boulevard’s event-driven platform, including scheduling, booking, marketing automation, and business tools. Partner with Product and Design, contribute to architecture, develop frontend or backend systems, maintain software quality through testing and observability, support production systems, mentor engineers, and improve delivery practices using AI-assisted development tools.

Lead a team of 3–5 frontend engineers and drive Boulevard’s modular frontend modernization. Own React architecture using Module Federation and Micro Frontends, guide Angular-to-React migration, support CapacitorJS-based hybrid mobile experiences, and establish standards for performance, quality, security, and developer experience. Partner with product, design, architecture, backend, and mobile teams on platform roadmaps, mentor engineers, resolve complex incidents, support hiring, and communicate technical strategy to executives.

Lead design strategy and execution across Boulevard's platform: define success metrics, design end-to-end journeys and scalable patterns, partner with Product and Engineering to preserve design intent, evolve the design system, mentor designers, and explore trustworthy AI-driven product enhancements focused on user value.

Leads a team of 5–8 engineers, balancing people management with technical leadership. Responsibilities include career development, roadmap delivery, architectural guidance, code reviews, hiring, incident response, team culture, and delivery management. Partners with Product Management and Design to build scalable, reliable, user-focused SaaS products while contributing hands-on technically and supporting remote, asynchronous collaboration.

Own the end-to-end vision and roadmap for Boulevard's AI Receptionist. Define how AI handles voice and text client interactions, design handoffs to humans, set success metrics (autonomous resolution, CSAT, adoption, retention), drive business outcomes and pricing, gather deep customer insight from self-care businesses, and lead cross-functional teams to deliver trustworthy, high-quality AI conversational experiences.

Lead marketing operations and systems (Marketo, Customer.io, Salesforce); design lifecycle, lead scoring, and journey frameworks; implement AI-driven automation; build reporting linking marketing to pipeline and revenue; partner with Sales, RevOps, and Data; and hire and run a high-performing Marketing Operations team.

Sell Boulevard's SaaS platform to SMB self-care businesses through full sales cycle B2B sales: prospecting, lead generation, demos, pricing negotiations, pipeline management, and closing deals. Maintain consultative relationships and industry knowledge to drive revenue and long-term partnerships.

Lead the commerce product experience for Boulevard, owning end-to-end transaction flows and scaling payments and reporting for multi-location and franchise customers. Partner closely with engineering and design, use data and customer insight to measure outcomes, reduce friction, and prioritize impactful work. Influence cross-functional teams, drive decision-making in ambiguous contexts, and incorporate AI tools to accelerate discovery and execution.

The Senior Product Manager for Developer Ecosystem will define ecosystem strategies, oversee integrations, and measure success while collaborating closely with technical and executive teams.

Lead and scale Boulevard's data platform engineering organization to build reliable, secure, and performant data pipelines, governance, ML/AI infrastructure, and customer-facing data products. Partner with Product and Insights to deliver reporting and analytics, enforce data quality and HIPAA-compliant security standards, and drive strategic roadmap and operational excellence.

Build and maintain KPI dashboards and reporting in Sigma, partner with Data and RevOps to ensure data integrity, support forecasting, pipeline and retention analyses, and provide executive-ready insights for GTM leadership. Drive strategic planning, territory/quota planning, and automate reporting while troubleshooting data discrepancies across Salesforce, Snowflake, and BI tools.

Own product marketing for Boulevards enterprise, multi-location segment: define ICP and positioning, build upmarket narrative and sales enablement, support strategic deals, and influence product strategy through structured buyer insights to drive win rates and platform adoption.

The Staff Data Analyst will build Boulevard's product data foundation, create data-driven recommendations, develop dashboards, conduct deep analyses, and foster a data-driven culture within the organization.