Jobs at Boston Health Care for the Homeless Program

Provides health benefits enrollment and insurance eligibility assistance to clinic and shelter patients. Maintains benefits and demographic records in the EHR, supports referrals and appointment scheduling, coordinates transportation, manages front-desk operations, monitors quality metrics, conducts outreach, and supports clinic staffing, safety, and administrative workflows. Requires strong organizational, interpersonal, computer, and public health insurance knowledge, with MassHealth Certified Application Counselor certification within 60 days.

Serves as the HR partner for assigned departments, advising managers and employees on employee relations, investigations, labor relations, performance management, staffing, onboarding, compensation, benefits, compliance, accommodations, workers’ compensation, and safety. The role supports union grievance processes, maintains HR records and HRIS processes, conducts exit interviews, develops HR solutions, and ensures compliance with employment laws and organizational policies.

Leads operations and strategy for a mobile addiction care program while providing field-based nursing care. Responsibilities include team leadership, staffing, safety, compliance, supplies, vehicle coordination, quality improvement, grant reporting, community partnerships, and clinical services for people experiencing homelessness and substance use disorders. The role provides preventive, urgent, wound, sexual health, and medication-related care across mobile and outpatient settings, with occasional driving of the mobile unit.

Provides phone, remote, and in-person technical support across multiple healthcare locations. Troubleshoots hardware, software, printers, mobile devices, IP phones, networks, and operating systems; prepares and deploys equipment; manages support tickets and asset records; assists with account administration; supports technology implementations; and participates in an evening and weekend on-call rotation.

Provide full-time primary, episodic, and recuperative care to people experiencing homelessness across outpatient sites and a medical respite program; coordinate referrals and continuity of care; participate in teaching, quality assurance, collaborative agreements, on-call and holiday coverage, and follow-up of lab results.