The Role
Serves as the HR partner for assigned departments, advising managers and employees on employee relations, investigations, labor relations, performance management, staffing, onboarding, compensation, benefits, compliance, accommodations, workers’ compensation, and safety. The role supports union grievance processes, maintains HR records and HRIS processes, conducts exit interviews, develops HR solutions, and ensures compliance with employment laws and organizational policies.
Summary Generated by Built In
Who We Are:
Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.
Summary of Position: Boston Health Care for the Homeless Program, a 655-employee healthcare organization in the Boston area, seeks an energetic, organized and highly skilled Human Resources Business Partner (HRBP) to join our team.
Serving as part of a 5-person Human Resources team, the HRBP provides front-line, professional assistance in all aspects of human resources. The HRBP plays a key role in supporting an assigned portfolio of managers, focusing on developing their management skills as well as providing support on employee relations, labor relations matters and staffing. This role builds strong partnerships across the organization to deliver valuable support that advances departmental and organizational goals. The HRBP also maintains a solid understanding of the business unit’s operations, strategic priorities, and culture to ensure HR strategies are effectively tailored and impactful.
Hours: Full-time 40 hours, Monday-Friday 8:30 am - 5pm
Primary Duties:
Qualifications:
Benefits:
Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens.
From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.
Summary of Position: Boston Health Care for the Homeless Program, a 655-employee healthcare organization in the Boston area, seeks an energetic, organized and highly skilled Human Resources Business Partner (HRBP) to join our team.
Serving as part of a 5-person Human Resources team, the HRBP provides front-line, professional assistance in all aspects of human resources. The HRBP plays a key role in supporting an assigned portfolio of managers, focusing on developing their management skills as well as providing support on employee relations, labor relations matters and staffing. This role builds strong partnerships across the organization to deliver valuable support that advances departmental and organizational goals. The HRBP also maintains a solid understanding of the business unit’s operations, strategic priorities, and culture to ensure HR strategies are effectively tailored and impactful.
Hours: Full-time 40 hours, Monday-Friday 8:30 am - 5pm
Primary Duties:
- Serves as primary HRBP for a designated portfolio, with responsibility for employee relations workplace investigations, and general HR consultation. Works with HR Director to support managers on labor relations matters.
- Provides day-to-day support to managers and employees within the assigned portfolio, including guidance on policies, procedures, and HR programs.
- Provides day-to-day performance management guidance to management (coaching, counseling/advising, career development, disciplinary actions).
- Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Understands the importance of being a neutral partner.
- Prepares employment offer letters, determines compensation, establishes start dates and ensures timely communication with new hires, managers, occupational health, credentialing and IT to ensure a smooth onboarding process.
- Works closely with the HR Operations, Benefits and Leaves Manager to manage HR programs and maintain a solid understanding of benefits, leaves, operations, recruitment, and performance management procedures.
- Develop HR solutions by collecting and analyzing information, recommending courses of action.
- Improves manager and employee experience by identifying and clarifying problems; evaluating potential solutions; implementing selected solutions; coaching and advising managers and employees.
- Completes special projects assigned by establishing timelines and schedules; conducting research; developing and organizing information and executing tasks to project completion.
- Meets with exiting employees; conduct exit meetings and interviews. Prepare separation letters and packets as required.
- Works with the Safety and Security team when it comes to safety incidents that involve the workforce. Ensure resources are provided and follow-up with manager and employees to ensure satisfactory resolution.
- Comply with federal, state, and local legal requirements by maintaining active knowledge of existing and new legislation; supporting department and organizational adherence and enforcement of requirements; advising management on needed actions.
- Maintains current job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations and obtaining/maintaining professional certification under SHRM or HRCI.
- Protects department and organizational integrity by keeping information confidential.
- Attend and actively participate in HR team meetings, management team meetings and other team meetings when required.
- Understand and interpret SEIU1199 CBA; participate in the grievance process, attend Labor/Management Meetings when required.
- Perform duties in accordance with organizations’ policies and procedures; and SEIU Collective Bargaining Agreement.
- Ensures timely filing of Worker’s Compensation incidents, reporting and follow-up, serves as the primary point of contact for staff and managers around workers compensation, in the absence of the HR Operations Manager
- Maintains appropriate record for documenting employee ADA accommodations and safety protocols
- Follows HR department procedures for maintaining accurate employee files, occupational health compliance, background checks, and references for onboarding staff.
- Assist in BHCHP’s workplace safety program through a review of accidents in the workplace including making recommendations on safety standards and improvements to the safety program.
- Manages and keeps up to date with onboarding processes to respond to new hire and manager questions; enroll new hires in HRIS system and manages HRIS requests for password resets, timecard approval and other employee/ manager requests.
Qualifications:
- Bachelor’s degree in Human Resources, Psychology, or a related field, and/or a minimum of 5-7 years of experience in Human Resources, at least 2 years’ experience with Employee Relations & Internal Investigations.
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred; HRCI Professional in Human Resources (PHR) or HRCI Senior Professional in Human Resources (SPHR). Must obtain certification within 1 year of being hired into this role.
- Understanding of and experience in the practical application of the HR competencies, Federal and State law, and the ethics involved in assigned duties.
- Experience in health care, community health or other 24/7 environments a plus.
- Ability to maintain high level of confidentiality and discretion
- Excellent customer service, communication and listening skills
- Able to work effectively with all levels of staff
- Strong computer skills required; experience with ADP software preferred.
- Ability to consistently provide exceptional customer service and meet performance expectations.
Benefits:
- Compensation range is $68,460 – $90,052 actual salary offer will be commensurate with the candidate’s relevant years of experience and qualifications.
- BHCHP full-time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.
Skills Required
- Bachelor’s degree in Human Resources, Psychology, or a related field, and/or 5–7 years of human resources experience
- At least 2 years of experience with employee relations and internal investigations
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification; certification must be obtained within one year of hire
- Understanding and practical application of HR competencies, federal and state law, and professional ethics
- Ability to maintain confidentiality and discretion
- Excellent customer service, communication, and listening skills
- Ability to work effectively with all levels of staff
- Strong computer skills
- Experience with ADP software
- Experience in healthcare, community health, or other 24/7 environments
- Ability to consistently provide exceptional customer service and meet performance expectations
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The Company
What We Do
We are the face of health care for Boston's homeless individuals and families. Last year alone, Boston Health Care for the Homeless Program delivered services to more than 11,000 homeless individuals and families In our 30+ year history, we have evolved into the largest and most comprehensive health care for the homeless program in the country. Our success as a national model results from: --The commitment of talented professionals and clinicians; --A strong record of responsible financial stewardship; --A network of public and private community partnerships; and, --A willingness to take reasonable risks to pursue our mission. Boston Health Care for the Homeless Program began in 1985 as one of 19 Health Care for the Homeless Programs funded nationally by the Robert Wood Johnson Foundation and the Pew Charitable Trust.
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