Jobs at BolsterBiz

Conduct scheduled video calls with US customers to resolve disputes and negotiate settlements using approved scripts and processes. Maintain calm, professional conversations, escalate cases outside established procedures, accurately document outcomes, and comply with confidentiality and data-handling requirements. The role requires strong spoken English, customer-facing voice experience, reliable technology, and availability for rotating 24x7 shifts, including nights and weekends.

Provides customer support through email, phone, and chat; troubleshoots product and account issues; documents technical problems; and collaborates with engineering and product teams on resolutions. The role also gathers customer feedback, informs product roadmap decisions, measures support KPIs, and helps deliver a positive customer experience during Pacific U.S. time zone hours.

Manage ecommerce customer support, orders, purchase orders, refunds, discounts, inventory, and damage tracking. Operate Shopify and coordinate with manufacturers, couriers, and other stakeholders. Assist with process improvements, strategic solutions, and online marketing through Canva and social media platforms. The role requires independent problem-solving, strong organization, customer focus, and availability for night shifts.

Classify merchant and product data into accurate channels, brands, and categories using a custom data-cleanup tool. Research merchants, brands, and categories to validate classification accuracy; learn and apply new tool features; document and improve data hygiene processes; meet deadlines; and collaborate across teams while managing shifting priorities. Evening IST availability is required for meetings with the US-based team, along with asynchronous Slack communication.