The Role
Manage ecommerce customer support, orders, purchase orders, refunds, discounts, inventory, and damage tracking. Operate Shopify and coordinate with manufacturers, couriers, and other stakeholders. Assist with process improvements, strategic solutions, and online marketing through Canva and social media platforms. The role requires independent problem-solving, strong organization, customer focus, and availability for night shifts.
Summary Generated by Built In
Job Summary:
BolsterBiz seeks a proactive and experienced Ecommerce Specialist to join our team. The ideal candidate will bring expertise, independence, and a results-driven mindset to support and enhance our e-commerce and logistics operations.
Responsibilities:
- Handle customer queries via Phones, Emails and Chat with exceptional professionalism.
- Collaborate with manufacturers, couriers, and other stakeholders in our business.
- Manage POs, refunds, discounts, inventory, and damage trackers.
- Operate Shopify for order management and inventory control.
- Assist in creating and refining processes and implementing strategic solutions.
- Support online marketing efforts using tools like Canva, Pinterest, and Instagram.
Requirements:
- At least 2.5 - 3 years of international customer support experience in E-commerce domain is preferred (Voice/Phone Support Preferred)
- Proficient in Shopify and e-commerce platforms.
- Knowledge of e-commerce operations is highly desirable.
- Familiarity with online shopping trends and tools (Canva, social media marketing).
- Familiarity with CRM tool, Gorgias CRM Preferred.
- Strong problem-solving, communication, and organizational skills.
- A proactive, curious, and independent work ethic.
- Open to work in NIGHT SHIFT.
Qualities We Value:
- Go-getter attitude with a desire to innovate and take initiative.
- Ability to work with minimal supervision and contribute to strategy building.
- Team-oriented and customer-focused mindset.
Join us and be part of a team that values initiative, innovation, and customer excellence!
Skills Required
- At least 2.5–3 years of international customer support experience in ecommerce, preferably voice or phone support
- Proficiency in Shopify and ecommerce platforms
- Knowledge of ecommerce operations
- Familiarity with online shopping trends, Canva, and social media marketing
- Familiarity with CRM tools, preferably Gorgias CRM
- Strong problem-solving, communication, and organizational skills
- Proactive, curious, and independent work ethic
- Willingness to work night shifts
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The Company
What We Do
BolsterBiz is an outsourcing and offshoring services company that helps businesses scale teams and improve operational efficiency. It provides customer-support outsourcing, digital marketing, data analytics, internet research, business-process outsourcing, and IT staff augmentation. The company positions itself as an extension of clients’ teams, delivering flexible, cost-conscious support for startups and growing businesses while enabling them to focus on their core offerings.
