Teams at Boar's Head Brand

Provides Tier I/II technical support across hardware, software, networks, telephony, manufacturing equipment, ERP systems, printers, and infrastructure. Administers ITSM queues, CMDB, asset records, incident management, and root-cause analysis. Installs, configures, repairs, and maintains systems and equipment while creating documentation and training users. Supports LAN/WLAN, servers, wiring, and production technology, coordinates with vendors, and assists with preventive maintenance and continuous improvement. Requires flexible shifts, physical work in varied environments, and occasional travel.

Provides Tier I–III technical support and serves as a Service Desk escalation SME. Installs, configures, repairs, and maintains end-user hardware, software, telephony, networks, printers, servers, and infrastructure equipment. Administers ITSM, CMDB, incident queues, asset lifecycles, documentation, and root-cause analysis. Supports testing, user training, preventive maintenance, vendor coordination, and continuous improvement. Requires onsite work, shift and weekend availability, on-call participation, physical installation work, and occasional travel.

Provides Tier 1 IT support in a manufacturing and distribution environment. Installs, configures, repairs, and maintains computers, software, HMI systems, printers, telephony, network equipment, cabling, and production technology. Administers ITSM incident and request queues, supports LAN/WLAN infrastructure, performs troubleshooting and preventive maintenance, creates technical documentation, trains users, and coordinates with vendors. Requires flexible shift and weekend availability, physical work in varied environments, and occasional travel for training or onsite support.