Essential Duties and Responsibilities
- Installs or assists in installation of hardware and peripheral components, such as HMI’s/MMI’s, mobile devices, monitors, keyboards, printers, and other similar or related equipment.
- Installs/Configures specified software packages, such as operating systems, standard applications that would include but not limited to Microsoft Office Applications Suite, Windows current or future operating systems, proprietary ERP applications, custom applications, etc.
- Instructs & Trains users in use of equipment, software, and manuals, including one on one training, and the creation of value added documentation. Provides additional and continued training as need in support of integrated hardware & software systems.
- Performs infrastructure troubleshooting to isolate and diagnose common network or communication related problems.
- Upgrades infrastructure hardware and software components as required and at the direction of IT System Support Supervisor, IT System Support Manager, and/or Network & Security Team.
- Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks.
- Monitor functioning of manufacturing, distribution IT equipment to ensure systems operate in conformance with specifications.
- Perform Preventive Maintenance on computers, HMI’s, labeling & printing devices, peripherals, etc.
- Support IT Technical Teams & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc..
- Administration of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis.
Education and Experience
- H.S. diploma, Technical. Electronic/Computer Training or Certifications, Two (2) years of college a plus.
- One (1) to three (3) years of experience in a technical supported manufacturing or distribution environment a plus. Related Help Desk, Desktop, & Network Troubleshooting experience a plus.
- A+ Certification a Plus, ITIL Certification a Plus
Additional Responsibilities
- Additional responsibilities as directed by the IT Systems Support Supervisor, BTS Systems Support Manager or Director, IT Systems Support, Service Support, Plant Automation.
Work Environment
- Ability to work various hours, including 2nd/3rd shift & weekends. Work schedules vary based on production needs: will include extended hours and weekend work.
- Ability to work in confined areas, ceilings, and attic spaces to support infrastructure hardware or backbone cabling.
- Ability to lift up to 50 lbs. in order to move and/or install necessary equipment.
- Ability to work in refrigerated (34-38 degree) environment for prolonged periods.
- Ability to work in high temperature areas (attic space) for prolonged periods.
- Willing to travel if necessary for training & on-site systems support.
Since 1905, Boar’s Head Brand has been the name you can trust for quality products and service. Our vision is to nourish the human spirit through the love of food.
Our secret ingredient has always been our people. Each person brings a unique perspective, background, and experience to the table and this is what drives our culture of positivity, acceptance, and support. We are a company that believes we win when we work together and connect over a passion for the highest standards in food.
Skills Required
- High school diploma
- Technical, electronic, or computer training
- One to three years of experience in technical support within a manufacturing or distribution environment
- Related help desk, desktop support, or network troubleshooting experience
- Two years of college
- A+ Certification
- ITIL Certification
- Ability to work second- or third-shift schedules and weekends
- Ability to work in confined areas, ceilings, and attic spaces
- Ability to lift up to 50 pounds
- Ability to work for prolonged periods in refrigerated and high-temperature environments
- Willingness to travel for training and onsite systems support
Boar's Head Brand Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boar's Head Brand and has not been reviewed or approved by Boar's Head Brand.
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Healthcare Strength — Benefits are characterized by premium medical, dental, vision, and supplemental coverage offered at low employee cost. Feedback suggests this breadth and affordability are a standout element of the total package.
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Retirement Support — A 401(k) with profit sharing and related financial programs is highlighted across roles. Feedback suggests these retirement features contribute meaningfully to perceived total compensation.
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Fair & Transparent Compensation — Pay is often characterized as fair or good and competitive in many locations, especially when considered alongside benefits. Feedback suggests total compensation feels stronger than base pay alone for many roles.
Boar's Head Brand Insights
What We Do
Since Boar's Head was founded in 1905, much has changed. While many have learned to cut corners, we are happy to say we haven't changed with the times, and over 110 years later, we're still using only the finest ingredients—pure pork, poultry and beef, combined with real spices, and no fillers, by-products, artificial colors or flavors, gluten or trans fat. What started with just a few products has grown to over 500, ranging from premium delicatessen meats, cheeses and condiments to an array of Italian and Old World specialties, hummus, snacking, and foodservice items. With Boar’s Head, you can trust each and every one of our products was prepared with the utmost care. Offering the world’s best delicatessen meats, cheeses and condiments is a never-ending quest that calls for a special type of team member. One who consistently: • Pushes for excellence in their personal and professional lives. • Invests in fostering relationships through open communication and respect. • Collaborates to passionately delight our customers. In exchange, we proudly provide: • Top medical, dental, and vision coverage for team members and their families. • Competitive pay, bonus, and 401(k) plans. • Opportunities to participate in the Boar’s Head Sons and Daughters Scholarship Program. • Career development opportunities through on-the-job, e-learning, and instructor-led training. Our Learning Management System has hundreds of courses to help team members learn and grow. • Community involvement activities that tackle critical hunger-relief, healthcare, and education initiatives through non-profit organizations such as Feeding America, The ALS Association, Boys & Girls Clubs of America, The Salvation Army, and hospital foundations throughout the country.
