Jobs at BlueMatrix

Provides first-line technical and client support for software solutions by responding to inquiries, troubleshooting issues, prioritizing tickets, documenting resolutions, escalating complex problems, and maintaining knowledge-base content. The role requires strong communication, organization, time management, and relationship-building skills, along with familiarity with Linux, SQL, and Python or Perl scripting. Work is remote, Monday through Friday, during Eastern Time business hours.

Provides first-line technical support to clients through portal, email, and phone. Responsibilities include triaging, troubleshooting, documenting, prioritizing, escalating, and resolving issues related to software solutions. The role also maintains customer relationships, contributes to knowledge-base documentation, and collaborates with internal teams. Requires familiarity with Linux, basic SQL, and Python or Perl scripting, along with strong communication, organization, and time-management skills.

Serve as the first point of contact for clients, triaging, troubleshooting, documenting, escalating, and resolving issues with software solutions. Respond through support portals, email, and phone; prioritize multiple cases; collaborate with internal teams; and maintain ticket records and knowledge-base documentation. The role requires familiarity with Linux, SQL, and Python or Perl scripting, along with strong communication, organization, empathy, and client relationship skills.

Designs and leads modern, scalable data platforms using Snowflake, dbt, and AWS. Responsibilities include data modeling, batch and streaming pipelines, governance, security, privacy, migration from legacy systems, deployment automation, observability, testing, and enterprise reporting. The role collaborates with technical and business stakeholders, establishes architectural standards, mentors data engineers, and guides platform modernization while balancing performance, maintainability, scalability, and cost.

Manage and grow existing Japan/APAC accounts by building strategic multi-stakeholder relationships, driving renewals and expansions, mitigating churn using product usage data, providing technical support and troubleshooting, maintaining CRM data integrity, and liaising with product and engineering on client feedback.

Build and maintain client-facing components within a transitioning monolith/microservices architecture. Scale systems, meet regional regulatory compliance, productionalize validated features, deliver high-performance REST APIs, tune database/query performance, work with Snowflake and AWS, participate in on-call support, mentor junior developers, and follow agile practices with automated testing and rapid releases.

Drive business development within sell-side research, investment banking, and sales & trading by managing enterprise sales cycles, closing high-value deals, and fostering client relationships.

The Client Success Manager drives client satisfaction, adoption, and retention for investment banking clients, collaborating with internal teams and stakeholders.

The role involves managing client implementations and relationships, collaborating with teams to optimize organizational strategies, advising on investment processes, and providing support and training to clients.

The Enterprise Account Executive will drive new business in the investment research sector, manage complex sales cycles, and build relationships with senior stakeholders while utilizing CRM tools for tracking and forecasting.

Implement and maintain CI/CD pipelines, manage infrastructure using Terraform, automate configuration management, administer Linux systems, and support database configurations.

The role involves implementing CI/CD pipelines, managing infrastructure with Terraform and Ansible, optimizing Linux systems, deploying Docker and Kubernetes, and supporting database configurations in a hybrid cloud environment.