Jobs at BlueCat

Lead and develop a pooled team of 4–7 Customer Success Managers serving a shared customer portfolio. Build scalable coverage models, standardize lifecycle plays, improve adoption and retention, identify expansion opportunities, and use portfolio health metrics to prioritize action. Partner with Sales, Renewals, Support, Product, and Professional Services while maintaining CRM accuracy, documentation discipline, operating standards, and continuous process improvement.

Leads BlueCat’s global Mid-Market sales organization across North America, EMEA, and APAC. Owns go-to-market strategy, bookings and ACV targets, pipeline generation, forecasting, partner-led sales, coverage models, quota capacity, and regional execution. Develops sales leaders and teams, establishes activity-based operating rhythms, drives new-logo acquisition and account expansion, and collaborates cross-functionally to support scalable growth. Reports to the Chief Revenue Officer and travels frequently worldwide.

Manage a shared portfolio of B2B SaaS customers through prioritized, signal-driven engagement. Responsibilities include onboarding, adoption, product demonstrations, technical enablement, troubleshooting coordination, value realization, churn-risk detection, renewal readiness, cross-sell identification, and rigorous documentation. The role requires managing multiple customer conversations, maintaining accurate Totango and Salesforce records, translating technical capabilities into business outcomes, and collaborating with Support, Product, Renewals, and Sales teams.

Manage a shared portfolio of B2B SaaS customers through prioritized, signal-based engagement. Responsibilities include onboarding, adoption support, product demonstrations, technical enablement, troubleshooting coordination, value realization, churn-risk detection, renewal readiness, and identifying expansion opportunities. Maintain accurate customer documentation and CRM data in Totango and Salesforce while managing multiple concurrent conversations and contributing to customer success KPIs.

Serve a shared portfolio of B2B SaaS customers through prioritized, signal-driven engagement. Deliver onboarding, adoption check-ins, product demonstrations, technical enablement, pre-renewal reviews, and proactive risk management. Document customer context and outcomes in Totango and Salesforce, identify expansion opportunities, collaborate with Support and Product, and maintain high-quality coverage across many concurrent customer conversations.

Manage a shared portfolio of B2B SaaS customers through prioritized, signal-driven engagement. Deliver onboarding, adoption guidance, product demonstrations, technical enablement, renewal readiness, and value realization. Identify churn risks, expansion opportunities, and customer patterns while maintaining accurate documentation in Totango and Salesforce. Collaborate with Support, Product, Renewals, and Sales teams to resolve issues, improve customer outcomes, and support retention at scale.

Owns and scales the marketing technology stack, lead lifecycle, routing, attribution, data governance, campaign operations, partner lead flows, and Martech vendor relationships. The role drives AI and automation adoption, aligns Marketing and Sales on funnel definitions and handoffs, oversees reporting and dashboards, manages the Martech budget, and leads the Marketing Operations team across demand generation, customer marketing, and channel programs.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Generate and qualify sales opportunities across the DACH region through German- and English-language inbound and outbound outreach. Conduct discovery conversations with technical and executive stakeholders, identify business drivers and buying signals, document findings in Salesforce, and hand qualified opportunities to Account Executives. Monitor opportunity momentum, re-engage stalled prospects, and contribute to pipeline quality and conversion rates.

Maintain and improve CI/CD pipelines, build tooling, test infrastructure, and automation across cloud, virtualized, on-premises, and hardware environments. Build and test Python and Java applications in Docker, manage Jenkins, Terraform, and Ansible workflows, support provisioning and test automation, operate security scanning pipelines, monitor pipeline health, and improve reliability, speed, and troubleshooting processes.

Lead the engineering organization for BlueCat’s Network Observability product line. Own technical strategy, architecture, roadmap, delivery, and operational excellence for data-intensive network monitoring platforms spanning SaaS and on-premise deployments. Build AI-driven observability capabilities, modernize legacy systems, establish engineering standards, and develop distributed teams. Partner with product, executive leadership, customers, sales, and support to achieve business goals and resolve strategic technical issues.

Builds and manages virtual product lab environments for internal testing and development. Responsibilities include gathering requirements, deploying virtual machines and network topologies, installing and configuring software, applying patches, creating realistic test scenarios, documenting test plans, performing feature and functional testing, and reporting results. The role collaborates with product leaders and global stakeholders while supporting lab-related technical and business activities.

Develop and maintain backend and frontend components of the BlueCat Integrity application using Python, React, and PostgreSQL. Design scalable software solutions, collaborate with engineering, QA, and product teams, integrate APIs and cloud providers, solve technical challenges, and contribute to testing, code quality, and continuous improvement.

Develops and optimizes global, data-driven demand generation campaigns for Network Observability. Responsibilities include integrated campaign strategy, webinars, email nurtures, events, marketing automation and CRM execution, attribution reporting, regional planning, stakeholder alignment, SDR collaboration, experimentation, and pipeline performance reporting.

Designs and executes manual and automated tests across functional, regression, integration, API, and end-to-end testing. Builds test suites using Cypress and Playwright, investigates defects, collaborates with software engineers, integrates testing into CI/CD pipelines, and improves testing practices and product quality. Provides guidance to less experienced QA team members.

Provides first-line technical support for network monitoring and analysis issues. Responsibilities include diagnosing and resolving customer problems, documenting cases in Salesforce, creating bug reports, escalating complex issues, communicating with stakeholders, collecting feedback, and maintaining knowledge-base articles. The role requires foundational networking, server, operating system, security, virtualization, database, and REST API knowledge, with cloud experience and CCNA certification preferred.

Build and maintain full-stack features for managing network appliances at scale using JavaScript, TypeScript, SQL, Angular, and Node.js. Design REST APIs, develop secure and performant SaaS services, participate in code reviews, influence architecture, and collaborate across product and platform teams. The role also involves AWS, Linux administration, asynchronous programming, high-throughput messaging, observability, and performance tuning.

The Senior Accountant manages group accounting operations across subsidiaries, including journal entries, month-end and year-end close, balance sheet reconciliations, GL and subledger discrepancy resolution, audit support, reporting, and tax support. The role also evaluates and improves accounting processes, implements automation, participates in UAT, and uses AI tools to increase efficiency and analytical capability.

Build and operate high-throughput, low-latency DNS infrastructure in Rust. Responsibilities include developing DNS engine components, implementing protocol features, optimizing concurrent performance, integrating control-plane services, and maintaining observability, testing, and security practices. The role also involves diagnosing customer issues, partnering with product management, translating customer needs into engineering solutions, and improving system reliability, resilience, and security at scale.

Leads the DNS Resolver software engineering team, managing and mentoring developers while contributing to architecture, design, code reviews, debugging, and occasional coding. Partners with Product and Release Management to plan and deliver capabilities, guides cloud service migration, investigates customer issues, and balances functionality with performance, reliability, technical debt, and long-term architecture. Requires strong expertise in software engineering, concurrency, networking, cloud-native platforms, containerization, APIs, and Rust, Java, or Go.