Search the 16 jobs at BlueCat

Provide first line of technical support for customers with network monitoring issues, logging interactions in SFDC, diagnosing problems, resolving issues with KB articles, creating tickets for unresolved issues, and communicating with stakeholders.

The Technical Support role involves managing case logs, identifying and resolving technical issues related to network monitoring for customers. Support includes documenting interactions and creating tickets for unresolved issues while communicating continuously with stakeholders and improving internal knowledge bases.

As a Team Lead in Customer Success, you will advocate for assigned customers, build relationships with stakeholders, promote account retention strategies, and drive customer engagement. You will also support team improvements, mentor new hires, and act as a subject matter expert on BlueCat’s products and services, ensuring customer satisfaction and value realization.

The Product Owner will enhance BlueCat's DNS and DHCP product line by integrating third-party applications. Responsibilities include defining product vision, conducting user acceptance testing, collaborating with stakeholders, managing the product backlog, and leading go-to-market strategies for new integrations.

The ServiceNow Developer at BlueCat will maintain and update ServiceNow applications, certify them to meet standards, fix bugs, and integrate new applications with existing products. Responsibilities include collaborating with project managers, developing best practices for integrations, and contributing to the improvement of development processes.

As a Customer Success Manager at BlueCat, you will manage enterprise-level customer accounts, ensuring customer satisfaction and maximizing revenue. Your responsibilities include strategic relationship building, proactive account management, and resolving technical issues while collaborating with sales and support teams. You will advocate for customers and contribute to account retention strategies.

The Mid Market Account Executive is responsible for generating sales opportunities through networking, building customer relationships, and executing sales strategies. Key tasks include conducting outbound calls, managing objections, developing sales plans, and meeting quotas, all while using Salesforce to track progress and report results.

The Instructional Designer will develop software training content and lab-based experiences, collaborating with SMEs to create storyboards and structured training modules. Responsibilities include content research, organization, and alignment with certification programs, aiming to simplify complex networking concepts for varied audiences.

As an Enterprise Support Engineer at BlueCat, you will work directly with enterprise customers to address technical concerns, provide troubleshooting and debugging support, and ensure customer satisfaction. Responsibilities include optimizing product usage, creating documentation, and collaborating with internal teams to resolve issues effectively.

The Solution Consultant at BlueCat is responsible for leading Professional Services engagements, providing technical and non-technical leadership, conducting data analysis and optimization, migration strategies, and contributing to knowledge base and best practices processes.

The Technical Manager at BlueCat leads a software development team in an Agile environment while contributing to software solutions. Responsibilities include hands-on coding, mentoring developers, collaborating on projects, and ensuring the quality and scalability of deliverables. Both leadership and development roles make up the majority of the position.

BlueCat is seeking a Renewals Customer Success Manager to handle the full sales cycle process of renewals for subscription and perpetual customers. Responsibilities include managing renewals process, engaging with key decision makers, forecasting renewals, negotiating contracts, and identifying areas for process improvement. Requires 1-3 years of experience in Renewals, Customer Service, or Sales in a fast-paced environment. Must have a university degree or equivalent work experience and strong communication and negotiation skills.

BlueCat is seeking a Python Developer to translate requirements into secure applications, work on scalable solutions, research new design challenges, and recommend technologies for quality solutions. Must have 3+ years of Python development experience and proficiency in web frameworks and RESTful APIs. Nice-to-have experience in Flask, Django, HTML, CSS, JavaScript, and containerization technologies.

The Sr. Director, Global Partner Programs will lead the development and management of a global partner program, focusing on strategies for indirect channels and go-to-market routes. Responsibilities include overseeing partner program design, execution, deal registration, and training, while collaborating with sales, marketing, and product teams to enhance partner solutions.

The Channel Enablement Specialist at BlueCat will create and manage a certification program for channel partners, focusing on sales and technical training. Responsibilities include developing training content, managing learning assets, monitoring training effectiveness, and maintaining the Channel Enablement Library while collaborating with internal and external stakeholders.

As a Software Developer at BlueCat, you will develop high-quality software in an agile setting, write maintainable code, and create unit and integration tests. You will collaborate in scrum activities and build enterprise-level network management solutions used globally.