Jobs at BlueCat

Senior Legal Counsel will advise a global technology company on SaaS and software transactions, compliance, privacy, intellectual property, M&A due diligence and integration, global legal entities, and outside counsel management. The role requires negotiating technology agreements, supporting sales and partner transactions, and advising on data protection and open-source matters. It is a hybrid position based in Toronto and reports to the Global General Counsel.

Own and improve the Pigment FP&A system, including administration, data integrity, modeling, forecasting, dashboards, and user support. Build AI-assisted and automated workflows using Python, SQL, Power Query, and related tools to streamline reporting, data consolidation, variance analysis, and repetitive finance processes. Partner with Accounting and Revenue Operations to validate financial data, support close and budgeting cycles, document procedures, train users, and drive technology adoption across the finance team.

Provides first-line technical support to enterprise customers experiencing network monitoring and analysis issues. Responsibilities include logging cases in SFDC, diagnosing issues with network tools, resolving common problems, escalating complex cases, documenting customer feedback, filing bugs and feature requests, communicating status, and maintaining knowledge-base articles. Requires technical support experience and foundational knowledge of networks, servers, operating systems, security, virtualization, databases, and REST APIs.

Own and improve BlueCat’s Pigment FP&A system, including administration, data integrity, modeling, forecasting, dashboards, and user support. Build AI-assisted and automated finance workflows using tools such as Python, SQL, Power Query, and generative AI. Partner with Accounting and Revenue Operations to reconcile data, support close and budgeting cycles, document processes, train users, and drive technology adoption across Finance.

Provide technical support and trusted-advisor guidance to strategic enterprise customers. Troubleshoot and debug networking, systems, databases, and applications; reproduce issues in test environments; identify root causes; and communicate findings to Engineering. Promote best practices, coordinate escalations across internal teams, identify customer needs, and maintain strong long-term technical relationships.

Coordinate BlueCat’s recruitment and co-op program, including university partnerships, candidate screening, interview scheduling, offer administration, job fairs, onboarding checks, applicant tracking, reporting, employer branding, and recruitment projects. The role also supports process improvements, candidate communication, recruitment analytics, and administrative activities while collaborating with hiring managers and educational institutions.

Manage relationships with enterprise B2B SaaS customers, serving as a strategic advisor and customer advocate. Lead health checks, success planning, business reviews, product demonstrations, adoption initiatives, issue resolution, renewals, and expansion opportunities. Maintain customer data in Gainsight, Totango, or Salesforce while tracking health, NPS, and adoption metrics. Collaborate with Sales, Support, and Product teams to drive value realization, retention, and customer growth.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.

Lead pricing, packaging, and monetization strategy across on-prem, SaaS, and appliance products. Own product line performance, market and competitive analysis, forecasting, and pricing governance. Partner cross-functionally with Product, Sales, Finance, and Operations to guide subscription and consumption transitions, support complex enterprise deals, and deliver executive reporting to inform portfolio investment decisions.

Lead and scale BlueCat's U.S. Federal sales: own territory revenue and pipeline, close complex enterprise and Federal deals, build repeatable sales motions, mentor and hire Federal sellers, navigate Federal procurement, and position BlueCat across networking, Zero Trust, automation, and observability initiatives while collaborating cross-functionally.

Hunt and close enterprise sales within U.S. Federal accounts: build executive and multi-threaded relationships, manage complex federal procurement cycles, position BlueCat's network intelligence platform, drive pipeline and revenue, and coordinate with sales engineering, channel, and cross-functional teams.

Develop secure, scalable Python applications and distributed customer solutions. Responsibilities include translating technical requirements, designing services, collaborating with integration architects, researching solutions, conducting code reviews, and supporting software releases throughout the SDLC. The role requires Python development, web frameworks, REST APIs, deployment, CI/CD, containerization, Linux, and software testing experience, with networking knowledge and several additional technologies preferred.

Provides global HR support, coordinates onboarding and offboarding, maintains BambooHR and related systems, administers benefits, supports payroll updates, manages HR data and reporting, troubleshoots HR technology, and assists with HR projects and process improvements.

Operate and scale EKS-based Kubernetes clusters and AWS AgentCore systems; build CI/CD pipelines with GitLab, IaC with Terraform, and observability. Define SRE practices (SLIs/SLOs, alerting, incident response), participate in on-call rotation, and partner with developers to productionize AI/agent workloads for reliability and cost efficiency.

As a Sales Engineer, you will advise enterprise clients on infrastructure modernization, lead technical engagements, and collaborate across teams to drive automation and operational success.

Drive revenue growth and expand market presence in Japan by managing key accounts, developing strategic partner and customer relationships, identifying new business opportunities, and leading full sales cycles while collaborating with Japan technical and cross-functional teams.

Own a strategic territory and sales plan to prospect, qualify, and close enterprise deals. Meet quarterly and annual revenue targets, build pipeline with Lead Gen and Sales Engineering, manage complex sales processes, engage senior IT leaders, articulate ROI, execute account and deal strategies, and maintain accurate forecasts in Salesforce.

Territory-focused enterprise Account Executive responsible for driving new business and expanding customer relationships across the Northeast. Manage full sales cycle, partner with channel and sales engineering, maintain Salesforce pipeline and forecasts, represent the company at events, and meet aggressive revenue targets.