Jobs at Blue Nile

Leads Blue Nile’s social and influencer marketing strategy across major social platforms. Develops platform-native content, manages publishing and community engagement, discovers and negotiates creator partnerships, oversees affiliate and ambassador programs, and translates performance data into growth opportunities. Coordinates content production, budgets, contracts, usage rights, and reporting while partnering with Brand, Creative, PR, Paid Media, Ecommerce, and Showroom teams to strengthen brand storytelling and measurable business results.

Supports reverse logistics operations by receiving, inspecting, processing, tracking, and shipping customer returns, repairs, exchanges, vendor returns, and inventory transfers. Verifies merchandise, RMA documentation, inventory, labels, and shipping paperwork; maintains organized work areas; identifies discrepancies and damage; follows SOPs; and collaborates with supply chain, fulfillment, manufacturing, quality, customer service, and logistics teams to meet productivity, accuracy, and service standards.

Leads lifecycle marketing and customer engagement strategy across email and SMS. Develops automated journeys, segmentation, personalization, experimentation, measurement plans, and KPI optimization to improve engagement, retention, conversion, upsell, and reactivation. Partners with analytics, product, engineering, design, agencies, vendors, and senior leaders while managing teams and reporting performance through analyses and dashboards.

Manages daily supply chain and fulfillment operations, including order flow, backlog, vendor coordination, workload allocation, performance reporting, and process improvement. Leads cross-functional teams, resolves operational issues, maintains service levels, develops dashboards in Microsoft Excel, and supports team development, accountability, and continuous improvement.

Sources and engages passive candidates, builds diverse talent pipelines, conducts initial screens, and provides talent market intelligence. Supports recruiting operations including ATS administration, job postings, candidate communications, interview coordination, onboarding, and offer documentation. Partners with Talent Acquisition leaders across manufacturing, corporate, retail, customer care, and operations hiring while tracking sourcing metrics and improving candidate experience and recruiting effectiveness.

Supports daily supply chain operations, inventory movement, order fulfillment, shipment tracking, vendor coordination, and operational reporting. Collaborates with internal teams and external suppliers to maintain workflow accuracy, resolve delays and discrepancies, monitor KPIs, support vendor onboarding, and improve supply chain processes. Requires strong organization, communication, analytical skills, Excel proficiency, and knowledge of inventory and logistics processes.

Leads FP&A for Blue Nile, partnering with merchandising and department leaders on budgeting, forecasting, financial modeling, performance analysis, investment evaluation, and cost optimization. Develops dashboards and reporting tools, analyzes product and financial data, supports data transformation, and delivers actionable insights and presentations to senior leadership. Oversees functional budgets, monitors variances, and contributes to topline growth and commercial strategy.