Jobs at Blue Nile

Provide white-glove customer service and luxury jewelry education in a retail showroom. Build trusted customer relationships, communicate product information, resolve service issues, follow up on communications, maintain showroom standards, and achieve sales and service goals. The role requires strong communication, organization, computer and data-entry skills, schedule flexibility, and the ability to stand for extended periods.

Supports strategic FP&A by analyzing performance against plans, managing functional budgets, building financial models, improving reporting, and identifying growth and cost-efficiency opportunities. Partners with Operations and Merchandising leadership to deliver actionable insights, scenario modeling, presentations, data transformation, and automation initiatives.

Sources and engages passive candidates, builds diverse talent pipelines, conducts initial screens, and provides talent market intelligence. Supports recruiting operations including ATS administration, job postings, candidate communications, interview coordination, onboarding, and offer documentation. Partners with Talent Acquisition leaders across manufacturing, corporate, retail, customer care, and operations hiring while tracking sourcing metrics and improving candidate experience and recruiting effectiveness.

Leads FP&A for Blue Nile, partnering with merchandising and department leaders on budgeting, forecasting, financial modeling, performance analysis, investment evaluation, and cost optimization. Develops dashboards and reporting tools, analyzes product and financial data, supports data transformation, and delivers actionable insights and presentations to senior leadership. Oversees functional budgets, monitors variances, and contributes to topline growth and commercial strategy.

Analyzes demand, supply, inventory, store performance, and replenishment data to support planning decisions. Builds automated reporting, dashboards, KPIs, exception reporting, forecasts, backtests, and root-cause analyses using SQL, Python, and BI tools. Develops store replenishment logic, allocation rules, inventory health analysis, and assortment recommendations. Partners with planners and cross-functional stakeholders to improve planning processes, automate recurring work, and communicate actionable recommendations.

The Luxury Sales Consultant will provide exceptional customer service, educate customers on jewelry, resolve issues, and achieve sales goals while maintaining a strong service culture.

The Luxury Sales Consultant focuses on delivering excellent customer service, educating clients on jewelry, and building long-term relationships while achieving sales goals.

Provide white-glove retail sales and customer service in a mall showroom, educate customers on jewelry, meet sales/service goals, maintain attendance and product knowledge, resolve complex customer issues, and support showroom team.

Provide white-glove luxury retail service in a Century City showroom by educating customers about fine jewelry, meeting sales and service goals, resolving complex customer issues, maintaining product knowledge, following up on communications, and partnering with peers and management to grow long-term customer relationships.

Provides luxury jewelry sales and white-glove customer service in a retail showroom. Educates customers, communicates product and brand information, resolves service issues, follows up on communications, maintains customer relationships, and meets sales and service goals. Requires retail sales or customer service experience, strong communication and organizational skills, computer and data-entry proficiency, schedule flexibility, and the ability to stand for extended periods.

Lead end-to-end supply chain strategy and long-range planning to optimize network footprint, costs, inventory, and supplier performance. Drive cross-functional initiatives, implement Lean/Six Sigma improvements, enable automation and analytics, manage risk/compliance, and deliver measurable ROI and operational scalability.

Inspect in-process jewelry (rings, necklaces, bracelets, earrings) to verify dimensions, gemstone sizes, settings, and finish. Record defects, provide feedback to bench workers, use precision measuring tools, ensure compliance with quality standards, and support continuous improvement.

The Luxury Sales Consultant at Blue Nile provides exceptional customer service, assists in jewelry purchases, builds long-term customer relationships, and meets sales goals in a retail environment.

Support integration and operations of the Customer Data Platform, develop and activate CDP use cases (segmentation, lifecycle automation, personalization), align cross-functional stakeholders, define KPIs, analyze performance, and drive CDP adoption to improve retention and lifetime value.

Design polished digital assets across web, mobile, email, and social; translate brand guidelines into layouts, typography, and UI components; prepare production-ready files; collaborate with creative, marketing, and product partners; manage multiple projects, feedback cycles, and deadlines; present work, maintain documentation, and support junior designers while staying current on digital trends.

Serve customers in a luxury retail showroom, deliver white-glove service, educate customers on jewelry, resolve complex issues, meet sales goals, maintain attendance and product knowledge, and support long-term customer relationships.

Provide FP&A reporting, forecasting, and operational analysis to support business partners and senior leadership. Build financial models and ad-hoc analyses, collaborate on month-end close and forecasting, and use BI tools to extract, clean, and visualize data to drive decisions and process improvements.