Teams at Blue Nile

Leads Blue Nile’s social and influencer marketing strategy across major social platforms. Develops platform-native content, manages publishing and community engagement, discovers and negotiates creator partnerships, oversees affiliate and ambassador programs, and translates performance data into growth opportunities. Coordinates content production, budgets, contracts, usage rights, and reporting while partnering with Brand, Creative, PR, Paid Media, Ecommerce, and Showroom teams to strengthen brand storytelling and measurable business results.

Supports reverse logistics operations by receiving, inspecting, processing, tracking, and shipping customer returns, repairs, exchanges, vendor returns, and inventory transfers. Verifies merchandise, RMA documentation, inventory, labels, and shipping paperwork; maintains organized work areas; identifies discrepancies and damage; follows SOPs; and collaborates with supply chain, fulfillment, manufacturing, quality, customer service, and logistics teams to meet productivity, accuracy, and service standards.

Leads lifecycle marketing and customer engagement strategy across email and SMS. Develops automated journeys, segmentation, personalization, experimentation, measurement plans, and KPI optimization to improve engagement, retention, conversion, upsell, and reactivation. Partners with analytics, product, engineering, design, agencies, vendors, and senior leaders while managing teams and reporting performance through analyses and dashboards.