Jobs at Blue Cross Blue Shield of Massachusetts

Design, build, and deploy intelligent AI assistants and multi-step agents using Google Cloud, Vertex AI, and the Google ADK. Responsibilities include prompt engineering, RAG, tool and function calling, responsible AI, cloud-native architecture, evaluation, monitoring, and production integration. The role partners with product, data, and business teams to deliver scalable conversational AI solutions.

Provides consultative and analytical compensation support to assigned business units. Participates in administering base and variable pay programs, job classifications, job families, compensation structures, market pricing, and salary surveys. Analyzes compensation data to support equity, alignment, compliance, and business objectives. Requires strong analytical, communication, organizational, negotiation, interpersonal, and Microsoft Excel skills, along with knowledge of compensation regulations.

Design and implement scalable AI, data, and analytics solutions using Snowflake, AWS, GCP, and agentic AI technologies. Define agent architectures, integrations, data flows, reusable components, governance controls, and deployment patterns. Lead proofs of concept, technical reviews, troubleshooting, documentation, and mentorship for generative AI engineers. The role also references data product strategy, governance, agile delivery, product roadmaps, and leadership of product owners and analysts.

Serves as the primary employment law advisor to HR, senior leadership, and business units. Provides guidance on employee relations, employment policies, wage and hour compliance, immigration, labor relations, pay equity, investigations, litigation, agency proceedings, and workforce changes. Manages outside counsel, develops training, monitors regulatory developments, and supports healthcare-related employment and benefits matters.

Leads legal operations and eDiscovery strategy, governance, systems, workflows, and service delivery. Oversees Exterro and CounselLink administration, legal holds, discovery processes, litigation support, legal technology, vendors, legal spend reporting, dashboards, and responsible AI adoption. Partners with attorneys, technology teams, business stakeholders, outside counsel, and vendors to improve efficiency, defensibility, system adoption, and operational performance.

Leads enterprise data product strategy, roadmap, lifecycle, governance, quality, and adoption. Manages and mentors product owners and analysts while partnering with business, engineering, and governance teams. Establishes prioritization frameworks, quality standards, metadata and lineage requirements, and agile delivery practices for reusable data products and AI-enabled data capabilities. Translates complex data concepts for senior leadership and drives a data-as-a-product culture across the organization.

Leads large, complex clinical and corporate projects across multiple business areas and resources. Partners with senior healthcare, clinical, and technology leaders; translates business needs into technical requirements; manages vendors, integrated plans, budgets, risks, timelines, and stakeholder expectations. Drives projects through initiation, planning, execution, control, and closeout while supporting process improvements, mentoring project managers, and aligning workflows and systems with strategic priorities.

Processes vendor invoices in Oracle Accounts Payable, verifies calculations, taxes, approvals, and purchase orders, and prepares approved payments and checks for mailing. Collaborates with business teams to resolve invoicing issues, prevent payment delays, and support the complete invoice lifecycle. Requires strong numeric data entry, organization, communication, Excel and Word proficiency, and the ability to meet deadlines independently and collaboratively.

Analyze healthcare cost, utilization, market, and profitability data using actuarial methods, statistical models, and visualizations. Develop analyses and recommendations for new products, provider payment structures, healthcare delivery mechanisms, financial performance, and cost-benefit decisions. Collaborate with clinical, technical, and business stakeholders while participating in a rotational actuarial leadership development program and progressing toward an FSA designation.

Executes compensation and benefits analytics, job evaluations, market benchmarking, survey management, predictive modeling, workflow automation, HRIS administration, and dashboard creation. The role provides actionable total rewards insights to HR leadership, HR business partners, and Talent Acquisition while supporting merit cycles, bonus allocations, benefits enrollment, data integrity, and labor-cost forecasting.

Manage the end-to-end development, maintenance, and implementation of account agreements and amendments. Ensure contract language complies with operational requirements and health insurance laws, coordinating with Legal, Underwriting, Contracts Delivery, leadership, and analysts. Lead cross-functional projects, assign tasks, manage timelines and milestones, support product and corporate initiatives, and oversee agreement renewals and implementations. The role requires strong communication, analytical, problem-solving, consultative, and supervisory or project leadership skills.

Leads end-to-end, high-visibility payment integrity projects, from planning and budgeting through implementation and post-launch analysis. Coordinates cross-functional teams across IT, Claims, Analytics, and Provider Relations; manages risks, dependencies, deliverables, timelines, and stakeholder communications. Tracks project KPIs and reports outcomes to senior leadership. The role requires healthcare claims or payment integrity experience, strong project management expertise, and the ability to deliver complex initiatives within schedule and budget.

Supports institutional investment portfolio management across more than $7 billion in assets. Responsibilities include performance and attribution analysis, portfolio monitoring, trade execution, asset allocation research, manager evaluation, risk management, reporting, financial modeling, stress testing, compliance tracking, and Investment Committee materials. The role also manages relationships with investment managers, consultants, and custodians while improving data automation and workflow efficiency using financial systems and AI tools.

Designs and implements architecture for AI agents within the Bluefield framework. The role develops technical blueprints, optimizes Google Agent Space and Google Cloud services, creates reusable agentic components, integrates agents with enterprise systems and APIs, leads prototypes, troubleshoots complex issues, documents architectures, conducts technical reviews, mentors Generative AI Engineers, and presents technical work internally and externally.

The AI Product Owner guides AI engineering teams, ensuring technical excellence, mentoring engineers, overseeing solution design, and driving timely delivery of high-quality AI products.

Sells, retains, and cross-sells commercial medical, dental, and ancillary insurance products through inbound and outbound telesales. Builds broker and account relationships, identifies customer needs, presents consultative solutions, manages renewals, meets sales and retention quotas, supports technology and manual renewal processes, collaborates with underwriting and internal teams, and complies with applicable regulations.

Supports the strategy, development, implementation, and ongoing management of healthcare products, especially HSAs, FSAs, and other funding solutions. Leads cross-functional initiatives, gathers requirements, tracks KPIs, supports business cases and financial analysis, ensures regulatory alignment, and serves as a product expert for Sales, brokers, and account teams. Monitors market feedback and product performance while identifying enhancement opportunities and coordinating with vendors and internal stakeholders.

Deliver competitive intelligence and market insights through secondary and select primary research, data visualization, and stakeholder presentations to inform strategic planning and initiatives across the organization.

Lead AI Engineer to mentor teams, guide AI solution design, ensure code quality, and manage complex AI projects while evaluating new technologies.

Lead the AI Engineering team to define technical architecture, mentor engineers, drive innovation, and ensure robust and scalable AI solutions.