Sr. Manager, AI Engineering

About the Role:

Blue Cross Blue Shield of Massachusetts is seeking a transformative Senior Manager of AI Engineering to lead the technical strategy and execution of our next-generation agentic AI systems. In this high-impact role, you will define the technical architecture, frameworks, and best practices that will shape the future of our AI-driven solutions.

The ideal candidate is a strategic leader with deep technical expertise who can provide clear vision and mentorship to a talented AI development team. You will be responsible for ensuring our agentic systems are scalable, robust, and secure, driving innovation while maintaining the highest standards of engineering excellence.

This role is eligible for our Flex Persona for candidates local to our Boston, MA office.

What You'll Do:

• Define the Strategic Vision: Establish and champion the strategic and technical vision for the AI engineering team, ensuring it aligns perfectly with our broader business objectives.
• Architect for Scale: Design scalable, robust, and resilient agentic architectures, leveraging advanced AI capabilities and seamless external integrations.
• Set the Standard for Excellence: Establish, enforce, and refine coding standards, development guidelines, and engineering best practices for the entire AI agent ecosystem.
• Lead and Mentor: Provide strong technical leadership, hands-on guidance, and active mentorship to the AI development team, fostering a culture of innovation and continuous improvement.
• Drive Innovation: Lead research and evaluation of new agentic technologies, emerging AI/ML models, and cutting-edge tools to keep our solutions at the forefront of the industry.
• Ensure System Integrity: Take ownership of the security, performance, and reliability of all agentic solutions, implementing governance and best practices across the board.
• Manage Agile Teams: Effectively manage engineering teams within a matrix delivery organization, utilizing Agile methodologies to ensure efficient and predictable execution.

What You'll Bring (Required Qualifications):

• A Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 8-10 years of progressive leadership experience, with a proven track record in both functional and people management roles.
• 5+ years of experience managing technical teams within a matrix delivery organization using Agile methodologies.
• Demonstrated experience defining a strategic technical vision and successfully aligning engineering teams with business goals.
• Strong background in designing scalable agentic architectures and establishing development best practices.
• Solid understanding of core AI/ML concepts, including model training, Retrieval-Augmented Generation (RAG), and major AI platforms (AWS, Azure, Google Cloud).
• Deep expertise in Governance, Information Security, Solution Architecture, and Systems Integration.
• Hands-on programming skills in languages such as Python, R, or Java for building and implementing AI models.

What Will Make You Stand Out (Preferred Qualifications):

• Proven experience developing and deploying agentic AI solutions on one or more leading cloud platforms (AWS, Azure, or GCP).
• Practitioner-level or Professional-level cloud certifications (e.g., AWS Certified Solutions Architect, Google Professional Cloud Architect).

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.