Teams at Blue Cross Blue Shield of Massachusetts

Sells, retains, and cross-sells commercial medical, dental, and ancillary insurance products through inbound and outbound telesales. Builds broker and account relationships, identifies customer needs, presents consultative solutions, manages renewals, meets sales and retention quotas, supports technology and manual renewal processes, collaborates with underwriting and internal teams, and complies with applicable regulations.

Lead AI engineering teams developing scalable agentic AI solutions. Responsibilities include technical leadership, architecture and implementation of AI agents, Generative AI and RAG integrations, production model reliability, code quality, delivery planning, troubleshooting, mentoring, and evaluating new technologies. The role requires machine learning experience with TensorFlow, PyTorch, and scikit-learn, cloud and MLOps expertise, and strong collaboration skills.

Provides executive-level administrative support to the Corporate Communications & Citizenship leadership team. Manages complex calendars, meetings, travel, expenses, communications, office operations, vendor contracts, purchase orders, invoices, budgets, files, SharePoint sites, and divisional initiatives. The role requires discretion, initiative, strong organizational and relationship-building skills, advanced Microsoft Office proficiency, and the ability to manage competing priorities and confidential information.