Jobs at Blackpoint Cyber

Designs and operates scalable cloud and on-premise infrastructure, Kubernetes environments, CI/CD pipelines, streaming systems, databases, observability tools, and incident response processes. The role owns AWS reliability, Infrastructure as Code, progressive deployments, automation, performance, security, and uptime. It partners with software engineering teams to integrate services, troubleshoot complex production issues, and continuously improve operational practices.

Serve as a cybersecurity subject matter expert during the sales process. Lead product demonstrations, trials, technical discovery, webinars, and presentations for partners and customers. Translate complex security solutions into actionable business value, advise on security and compliance frameworks, and collaborate with Sales, Marketing, Product, Engineering, and Support. Provide customer feedback to influence product roadmaps while independently managing multiple customer engagements and traveling approximately 30%.

Leads IT operations and serves as the company’s Microsoft and identity security authority. Owns Entra ID architecture, privileged access, lifecycle automation, SSO, endpoint platforms, SaaS integrations, compliance controls, audit readiness, and identity threat detection. Directs IT staff, manages projects and vendors, supports engineering environments, and automates provisioning and reporting using Graph, PowerShell, Power Automate, and Python. Partners across Security, Engineering, Marketing, and Web to remediate risks and deliver secure, auditable infrastructure.

Leads development of scalable cybersecurity products across frontend, backend, platform, and data infrastructure. Drives architecture, data pipelines, Kubernetes services, observability, API security, CI/CD, and cloud operations. Mentors engineers, leads cross-functional projects, aligns technical solutions with business goals, and evaluates responsible AI-assisted development practices. Requires extensive software engineering experience and expertise in React, TypeScript, Node.js, AWS, streaming systems, databases, distributed processing, and secure application design.

Analyzes anomalous network and system events in a 24/7 SOC, conducts threat hunting, investigates endpoint and intrusion activity, and supports incident response. Produces technical reports, performs threat and vulnerability analysis across customer environments, improves SOC processes, builds research labs, and evaluates sandbox technologies. Collaborates with analysts and customers to resolve incidents and communicates findings to technical and non-technical audiences.

Provide escalated technical support for complex software issues involving microservices, APIs, integrations, deployments, and configurations. Optimize Zendesk workflows and automate support processes using tools such as Superblocks, n8n, Tines, and webhooks. Analyze ticket trends, document solutions, collaborate with Engineering and Product, manage account requests, and mentor junior engineers while improving support efficiency and customer satisfaction.

Lead product positioning, messaging, sales enablement, content creation, go-to-market launches, competitive intelligence, and campaign support for cybersecurity products. Collaborate with product, sales, engineering, customer success, enablement, and security operations teams to translate technical capabilities into compelling materials for technical and business audiences. Research MDR and adjacent cybersecurity markets, engage analysts and external stakeholders, and develop launch plans, webinars, battlecards, presentations, and customer-facing content.

Leads the strategy, roadmap, architecture, reliability, and operations of a cloud-based security data platform. Oversees data pipelines, APIs, identity, tenant management, developer tooling, CI/CD, governance, security, and scalability. Partners with Product and SRE, drives operational excellence and AI adoption, and builds a high-performing organization through hiring, mentorship, and technical leadership.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Resolves escalated cases, collaborates with Engineering and Product, analyzes ticket trends, maintains documentation, and mentors junior engineers. Builds and optimizes Zendesk workflows and support automation using tools such as Superblocks, n8n, Tines, and webhooks to improve operational efficiency and customer satisfaction.

Conduct advanced threat hunting and intrusion analysis in a 24/7 SOC environment. Investigate endpoint and network events, support incident response, analyze threats across customer environments, produce incident reports, and serve as an escalation point for complex cyber incidents. The role also develops SOC processes, builds research lab environments, evaluates sandbox technologies, and communicates technical findings to technical and non-technical audiences.

Own and grow Blackpoint Cyber’s social media presence across LinkedIn, X, Reddit, and YouTube. Develop and publish written, video, and visual content; manage community engagement, Reddit moderation, employee advocacy, social listening, analytics, and crisis communications. Partner cross-functionally with marketing, sales, events, product, campaigns, people, and creative teams to promote cybersecurity content, partner stories, and industry events. Apply AI tools and social SEO best practices to improve workflow and performance.

Senior Full Stack Software Engineer responsible for building and owning scalable cybersecurity product experiences across front-end and back-end systems. The role uses TypeScript, Golang, React, Node.js, Kubernetes, cloud platforms, databases, APIs, and CI/CD pipelines. Responsibilities include architecture, performance optimization, security, mentoring engineers, leading projects, Agile planning, and adopting AI-assisted development tools.

Drive partner health, product adoption, onboarding, training, and long-term engagement for cybersecurity clients and partners. Provide technical support, prepare partner reviews, document processes, collaborate with GTM and Product teams, and track customer health and KPIs using ChurnZero. The role requires customer-facing technical expertise, security-industry experience, strong communication, analytical skills, and independent remote work capability.

Serve as the cybersecurity sales engineering subject matter expert for Australia and New Zealand. Lead product demonstrations, trials, technical discovery, webinars, and partner presentations. Advise MSP customers on cybersecurity technologies, regulatory frameworks, privacy laws, and compliance goals. Collaborate with Sales, Marketing, Product, Engineering, and Support, provide customer insights for roadmap development, and independently manage multiple engagements. The role requires regional travel of approximately 30–40%, including interstate and trans-Tasman travel.

Own and automate the end-to-end ML lifecycle: build, deploy, monitor, test, and retire models at scale. Design production-grade, highly available ML infrastructure and CI/CD pipelines, implement governance, and collaborate with engineering and security teams.

Drive technology strategy and architecture across the product portfolio, delivering scalable, secure cloud-native SaaS and endpoint solutions. Champion AI-driven approaches, lead design reviews and PoCs, provide technical leadership, collaborate with product and business stakeholders, and support production systems including on-call troubleshooting and root cause analysis.

Lead development of back-end systems and end-to-end data/ML pipelines, build and deploy generative AI workflows, design and consume performant APIs, contribute to AI/ML architecture, mentor engineers, and communicate progress to leadership.

Develop and maintain backend services and data pipelines to support AI/ML and GenAI workflows. Build and consume secure, scalable APIs, work with microservices on Kubernetes, collaborate on design and code review, and grow applied ML skills under senior mentorship.