Jobs at Blackpoint Cyber

Provide escalated IT support across endpoints, SaaS applications, identity, and cloud-first infrastructure. Manage onboarding, offboarding, device provisioning, hardware inventory, access controls, and MDM platforms. Develop automation and scripts, maintain operational documentation, resolve complex technical issues, and improve recurring processes. Support a distributed workforce remotely across New Zealand, with occasional after-hours coverage.

Leads the strategy, roadmap, architecture, reliability, and operations of a cloud-based security data platform. Oversees data pipelines, APIs, identity, tenant management, developer tooling, CI/CD, governance, security, and scalability. Partners with Product and SRE, drives operational excellence and AI adoption, and builds a high-performing organization through hiring, mentorship, and technical leadership.

Designs, operates, and improves scalable cloud and on-premise infrastructure, CI/CD pipelines, Kubernetes platforms, data streaming systems, and observability tooling. Owns AWS reliability, security, cost efficiency, automation, progressive deployments, incident response, and production troubleshooting. Partners with software engineering teams to integrate services and drive continuous improvements in system performance, scalability, and uptime.

Own and rebuild Blackpoint Cyber’s customer-facing knowledge base, including approximately 150 article rewrites and 100 new articles. Define documentation standards, information architecture, publishing governance, and AI-ready content structures. Collaborate with technical SMEs, validate procedures against products, use support analytics to prioritize content, and align documentation with product releases. Ensure accurate, retrieval-friendly documentation for internal teams, customers, MSP partners, and AI-assisted support workflows.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Resolves escalated cases, collaborates with Engineering and Product, analyzes ticket trends, maintains documentation, and mentors junior engineers. Builds and optimizes Zendesk workflows and support automation using tools such as Superblocks, n8n, Tines, and webhooks to improve operational efficiency and customer satisfaction.

Provides expert technical support for complex software issues involving microservices, APIs, integrations, operating systems, cloud platforms, and networking. Escalates and resolves advanced customer cases, collaborates with Engineering and Product, analyzes ticket trends, and mentors junior engineers. Builds and optimizes support workflows using Zendesk automation, Superblocks, n8n, Tines, and webhooks while documenting processes and improving operational efficiency.

Develop and execute cybersecurity content strategy across SEO, web, email, product marketing, campaigns, ABM, blogs, eBooks, research reports, and sales enablement. Translate complex technical concepts into persuasive content that builds credibility, supports sales, improves organic growth, and drives conversions. Manage the content calendar, collaborate with cross-functional teams and subject-matter experts, and optimize content performance across the buyer journey.

Conduct advanced threat hunting and intrusion analysis in a 24/7 SOC environment. Investigate endpoint and network events, support incident response, analyze threats across customer environments, produce incident reports, and serve as an escalation point for complex cyber incidents. The role also develops SOC processes, builds research lab environments, evaluates sandbox technologies, and communicates technical findings to technical and non-technical audiences.

Leads sales enablement across Sales, Customer Success, and Technical Support by onboarding GTM hires, translating product and campaign messaging, maintaining content, delivering training, supporting sales tools, coaching reps, and reinforcing sales methodology. The role also manages competitive intelligence, cybersecurity market awareness, certification, knowledge sharing, and training effectiveness measurement while developing scalable AI-assisted enablement solutions.

Own and grow Blackpoint Cyber’s social media presence across LinkedIn, X, Reddit, and YouTube. Develop and publish written, video, and visual content; manage community engagement, Reddit moderation, employee advocacy, social listening, analytics, and crisis communications. Partner cross-functionally with marketing, sales, events, product, campaigns, people, and creative teams to promote cybersecurity content, partner stories, and industry events. Apply AI tools and social SEO best practices to improve workflow and performance.

Senior Full Stack Software Engineer responsible for building and owning scalable cybersecurity product experiences across front-end and back-end systems. The role uses TypeScript, Golang, React, Node.js, Kubernetes, cloud platforms, databases, APIs, and CI/CD pipelines. Responsibilities include architecture, performance optimization, security, mentoring engineers, leading projects, Agile planning, and adopting AI-assisted development tools.

Drive partner health, product adoption, onboarding, training, and long-term engagement for cybersecurity clients and partners. Provide technical support, prepare partner reviews, document processes, collaborate with GTM and Product teams, and track customer health and KPIs using ChurnZero. The role requires customer-facing technical expertise, security-industry experience, strong communication, analytical skills, and independent remote work capability.

Serve as the cybersecurity sales engineering subject matter expert for Australia and New Zealand. Lead product demonstrations, trials, technical discovery, webinars, and partner presentations. Advise MSP customers on cybersecurity technologies, regulatory frameworks, privacy laws, and compliance goals. Collaborate with Sales, Marketing, Product, Engineering, and Support, provide customer insights for roadmap development, and independently manage multiple engagements. The role requires regional travel of approximately 30–40%, including interstate and trans-Tasman travel.

Designs and maintains scalable cloud and on-premise infrastructure, Infrastructure as Code, Kubernetes environments, CI/CD pipelines, data streaming, caching, observability, and incident response systems. The role owns AWS reliability and cost efficiency, supports progressive deployments, troubleshoots complex production issues, partners with software teams, and drives automation and continuous improvement across platform operations.

Own and automate the end-to-end ML lifecycle: build, deploy, monitor, test, and retire models at scale. Design production-grade, highly available ML infrastructure and CI/CD pipelines, implement governance, and collaborate with engineering and security teams.

Drive technology strategy and architecture across the product portfolio, delivering scalable, secure cloud-native SaaS and endpoint solutions. Champion AI-driven approaches, lead design reviews and PoCs, provide technical leadership, collaborate with product and business stakeholders, and support production systems including on-call troubleshooting and root cause analysis.

Analyze anomalous network and endpoint events in a SOC, perform lead-less threat hunting and triage EDR/NGAV alerts, develop incident analysis reports, build test labs, refine SOC processes, review sandbox artifacts and provide actionable threat and vulnerability analysis to customers and internal teams.

Lead global SRE team to design, operate, and optimize scalable cloud infrastructure (AWS/Azure/GCP). Own reliability, observability, incident response, IaC, CI/CD, cost optimization (FinOps), security hygiene, and mentor engineers while contributing hands-on and researching AI-driven SRE tooling.

Lead global SRE team to design, implement, and operate scalable, highly available cloud infrastructure. Drive observability, automation (IaC/CI-CD), cost optimization (FinOps), security hygiene, and post-incident improvements while remaining hands-on and exploring AI tooling for reliability.

Provide escalated endpoint and SaaS support, manage onboarding/offboarding and device provisioning, administer MDM and identity systems, build automation and scripts, maintain operational playbooks, log incidents in Jira Service Management, and serve as an escalation point while improving processes.