Jobs at Blackpoint Cyber

The MSP Customer Marketing Manager will develop and execute marketing strategies for MSP customers, focusing on product adoption and customer growth. Responsibilities include managing campaigns, collaborating with teams, and optimizing engagement metrics.

Drive partner onboarding, technical enablement, and adoption to ensure measurable value from Blackpoint's cybersecurity platform. Design multi-phase success plans, define KPIs, translate telemetry into business outcomes, provide technical recommendations, assess and mitigate retention risks, build executive relationships, and collaborate cross-functionally to improve product and processes.

Analyze anomalous network and endpoint events in a SOC, perform lead-less threat hunting and triage EDR/NGAV alerts, develop incident analysis reports, build test labs, refine SOC processes, review sandbox artifacts and provide actionable threat and vulnerability analysis to customers and internal teams.

Seeking an experienced Senior Full Stack Software Engineer to develop scalable cybersecurity products, lead cross-functional projects, and mentor other engineers in a fast-paced, remote environment.

Drive MSP partner growth through lifecycle and expansion marketing: plan and run MSP-focused campaigns, email nurture programs, webinars, enablement content, and performance reporting. Collaborate with Product Marketing, RevOps, Account Management, and Customer Success to align programs, execute via HubSpot/Salesforce, and optimize adoption, upsell, and retention.

The Director of Technical Support leads the technical support team, driving strategic initiatives, managing performance metrics, and ensuring quality resolution experiences for MSP partners while deploying AI-powered tools.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Act as Tier 2 escalation for complex software issues across microservices, APIs, containers, and integrations. Troubleshoot deployments and OS issues, build and optimize automations (Superblocks, n8n, Tines, webhooks, Zendesk), analyze ticket trends, document runbooks, and collaborate with Engineering to surface and resolve product bugs.

The Cyber Threat Intelligence Analyst Internship involves learning core cyber threat intelligence principles, participating in threat analysis, and collaborating with the Security Operations Center to understand how intelligence supports security operations.