Jobs at Blackline Safety

Coordinate end-to-end client implementations, managing multiple deployments from initiation through execution. Gather requirements, configure customized online accounts, deliver hardware, software, and analytics training, manage expectations, resolve issues, and support product rollouts. The role builds client relationships, coordinates field trials, identifies process improvements, and shares implementation insights internally. Candidates should be organized, tech-savvy, detail-oriented, and comfortable managing numerous clients and projects simultaneously.

Manage daily onsite office operations and workplace experience: greet visitors, support meeting rooms and catering, maintain kitchen and supplies, coordinate facilities requests, assist with onboarding, and ensure health, safety and security procedures are followed.

Lead a portfolio of cross-functional technology and business transformation projects, including enterprise software implementations and process improvements. Manage project plans, budgets, schedules, risks, resources, governance, stakeholder communication, and delivery from intake through post-project review. Coordinate business and technical teams, vendors, executives, testing, training, deployment, change management, and user adoption while ensuring accountability and alignment with strategic objectives.

Designs, builds, and maintains scalable batch and real-time data pipelines supporting an IoT safety ecosystem. The role manages ETL/ELT processes, data lakes, warehouses, lakehouses, orchestration, monitoring, data quality, and observability. It partners with product, engineering, analytics, and data science teams to deliver reliable data services, productionize models, and shape long-term data platform architecture using AWS and modern infrastructure practices.

Build and maintain BI dashboards, data models, visualizations, and corporate reporting. Partner with Data Engineering and business teams to ensure accurate, governed data and enable self-service analytics. Support BI projects from requirements gathering through deployment, reduce manual reporting, and explore AI-enhanced analytics tools. Requires strong SQL, DAX, Power BI, data modeling, cloud data platform, version control, and CI/CD skills.

Manage the end-to-end renewal lifecycle for existing customers to support retention and recurring revenue. Create and maintain renewal opportunities, quotes, and customer records; collaborate with customers, distributors, and internal teams; monitor activity and reports; resolve issues and escalate as needed; support process and system improvements to enhance retention and operational efficiency.

Manage client relationships to ensure satisfaction, renewals, and upsell in a SaaS environment. Prepare renewal quotes, negotiate contracts, execute business reviews, develop account plans, collaborate across teams and distribution partners, analyze client data, provide product feedback, and improve processes. Travel up to 15%.

Monitor real-time safety alerts, manage emergency escalations per protocol, provide basic technical troubleshooting, track weather/road risks, maintain incident records, and deliver bilingual (English/Spanish) customer support on an overnight shift.

Generate and qualify new business opportunities across North America through high-volume outbound prospecting and inbound lead qualification. Schedule discovery calls and demos, document activity in HubSpot, meet pipeline and activity targets, track KPIs, and collaborate with Sales, Marketing, Customer Success, and Channel Partners. Represent the company at industry events.

Prepare and reconcile financial statements, manage month-end and year-end close, support audits, produce variance analysis and KPIs, maintain financial controls, coordinate with departments, and provide financial insights to senior management.

Inspect, analyze, troubleshoot and repair PCBAs on the manufacturing floor to improve quality and yield. Work with SMT, Process, and Design engineering to identify root causes, recommend corrective actions, track failure modes, and support continuous improvement initiatives.

Design, test, and optimize electrical architecture, schematics, and PCB/FPC layouts for connected gas-detection and lone-worker safety devices. Lead prototype bring-up, debugging, functional verification and reliability testing. Collaborate with mechanical, firmware, manufacturing and quality teams, select components, resolve electrical issues, and support system-level integration and production readiness.

Lead electrical architecture, schematic design, PCB/FPC layout oversight, and system integration for gas-detection and lone-worker safety devices. Collaborate across mechanical, firmware, manufacturing and quality teams, drive issue diagnosis and verification, and communicate project status. Provide technical leadership, mentoring, and support volume production and regulatory/compliance considerations.

Lead end-to-end product ownership for hardware+software safety products: define roadmap, prioritize features, write specifications, measure KPIs, build business cases, coordinate engineering, support, sales and marketing, and drive launches and lifecycle decisions.

Process and manage customer orders from entry to delivery, coordinate with sales, production, shipping and distributors, resolve customer concerns, support renewals, and meet customer care service levels.

Monitor real-time safety alerts, manage emergency escalations per protocol, provide basic troubleshooting and technical support, track weather/road conditions for lone workers, maintain incident records and reports, and deliver high-quality bilingual (French/English) customer service.