Jobs at Bionic

Manage post-sale contracts from sale through processing, coordinating with customers and energy suppliers to resolve issues, gather missing information, arrange terminations, and maintain accurate records. The role also supports process improvements, internal training, and cross-functional service delivery while working in a fast-paced, target-driven environment.

Contact small business owners who submit online enquiries, understand their needs, confirm details, assess eligibility, and pass qualified leads to sales closers. The role involves recording call information in Salesforce, delivering professional customer experiences, handling multiple calls daily, meeting targets, and developing sales skills through training and coaching.

Generate and qualify leads through outbound calls to business customers. Understand customer needs, identify suitable energy, connectivity, finance, and insurance solutions, build rapport, and provide strong customer support before handing qualified leads to senior sales consultants. Meet daily, weekly, and monthly activity targets and KPIs while developing sales skills through training and mentoring.

Manage post-sale contract journeys between customers, internal teams, and energy suppliers. Resolve queries, gather missing information, coordinate terminations, update systems, monitor outstanding contracts, recommend process improvements, and support training to ensure accurate, timely contract processing and high-quality customer service.

Manage and renew a portfolio of existing B2B energy customers. The role involves understanding customer needs, presenting tailored energy deals, negotiating and closing renewals, conducting follow-up calls, achieving sales targets, and cross-selling telecoms, water, and insurance services. The successful candidate will build strong customer relationships, deliver consultative service, handle objections, and contribute to a high-performing team.

Close qualified inbound, outbound, and field sales leads for business energy contracts. Assess customer needs, present suitable deals, negotiate objections, manage follow-ups, build strong customer relationships, meet sales targets and KPIs, and cross-sell telecoms, water, and insurance services. The role is office-based in London with a collaborative sales team and opportunities for progression.

Own the full enterprise partnership lifecycle, from prospecting and C-suite outreach through negotiation, contracting, launch, and optimization. Develop strategic routes to market, create compelling commercial propositions, model deal economics, and coordinate Product, Commercial, Marketing, Technology, Legal, and Operations teams. The role requires an enterprise hunter with strong negotiation, stakeholder management, account planning, API ecosystem understanding, and experience closing complex partnerships in B2B technology or related industries.

Leads Bionic’s inbound partner sales team, driving revenue, conversion, productivity, quality, and customer outcomes. Responsibilities include coaching and developing sales colleagues, managing KPIs and performance plans, improving sales processes and customer journeys, analyzing performance data, ensuring compliance, and presenting recommendations to senior stakeholders. The role focuses on building a high-performance culture and delivering sustained commercial growth in a fast-paced, target-driven environment.

Reviews and validates AI-generated outcomes across energy and insurance processes, checking evidence, accuracy, fairness, and consistency. The role documents decisions, maintains audit trails, identifies false fails and process gaps, supports reporting and sampling, escalates technical issues, and collaborates with operations, sales, legal, compliance, and AI teams to improve AI governance and quality assurance.

Bionic invites candidates to register their interest in various roles focused on sales, technology, and business operations to support UK small businesses.

Build and enhance Laravel applications, customer-facing journeys, admin tools, and internal services. Write tested PHP code, create interactive interfaces, work with MySQL and SQL, troubleshoot issues, participate in code reviews and Agile ceremonies, and support third-party API integrations. The role includes a structured development plan and collaboration with experienced developers.

Lead quality assurance and coaching for broker sales teams to improve conversion, retention, compliance and customer outcomes. Conduct call and file reviews, run coaching cycles, document findings, chair quality huddles, partner with technical controls and compliance, and drive continuous improvement and governance aligned to FCA and Data Protection requirements.

Lead commercial performance for Insurance New Business: set forecasts, budgets and targets; use data and market insight to drive acquisition, conversion and profitability; influence investment across channels; present to leadership and Board; lead a small analyst team and work cross-functionally to deliver growth.