Jobs at Bionic

Reviews and validates AI-generated outcomes across energy and insurance processes using recordings, transcripts, rationale, and evidence. Identifies false fails, exceptions, technical issues, process gaps, and recurring trends. Maintains accurate records, audit trails, and reporting data; supports sampling and monthly assurance activities. Collaborates with Business Excellence, AI Innovation, Sales, Legal, Compliance, and technical teams to improve AI governance, fairness, quality, and operational controls.

Own commercial performance for Bionic’s Business Finance vertical, including growth, profitability, planning, forecasting, acquisition economics, partner management, and customer outcomes. Translate data and market insight into actions that improve conversion, revenue, and ROI. Lead cross-functional delivery across Sales, Marketing, Product, Technology, Data, Finance, and Operations; present recommendations to senior and Board stakeholders; and manage a Business Analyst.

Supports the insurance technical team by reviewing policy procedures and disclosures, identifying and resolving process issues, preparing sales and insurer reports, handling referrals, and highlighting training needs. The role also helps develop process controls, prepares materials for technical sessions, and maintains insurance intranet content. Success requires strong attention to detail, communication, organization, ethical judgment, KPI performance, and basic Microsoft Office skills.

Leads quality assurance, coaching, and competence development for commercial insurance brokers. Reviews calls and files, delivers structured feedback, supports compliant sales practices, conducts risk-based audits, documents remediation, maintains regulatory audit trails, and partners with sales, technical controls, and compliance teams. Uses quality data and root-cause analysis to improve broker capability, customer outcomes, conversion, retention, and regulatory performance while ensuring adherence to FCA guidance, Consumer Duty, data protection, and governance requirements.

Manage quality assurance and compliance for commercial insurance broking teams. Coach brokers, review calls and files, conduct risk-based audits, document remediation, maintain regulatory audit trails, and monitor adherence to FCA, Consumer Duty, data protection, and governance requirements. Partner with sales, technical controls, and compliance teams to improve customer outcomes, conversion, retention, broker capability, and compliant sales practices through structured coaching, MI analysis, root-cause investigation, and process improvement.

Leads insurance quality assurance, broker coaching, call and file audits, compliance monitoring, remediation, governance, and continuous improvement. The role partners with sales, technical controls, and compliance teams to improve broker capability, customer outcomes, conversion, retention, and regulatory performance. It requires expertise in commercial SME insurance, tele-sales broking, FCA expectations, Consumer Duty, quality analysis, root-cause investigation, and process improvement.

Manage post-sale contracts from sale through processing, coordinating with customers and energy suppliers to resolve issues, gather missing information, arrange terminations, and maintain accurate records. The role also supports process improvements, internal training, and cross-functional service delivery while working in a fast-paced, target-driven environment.

Contact small business owners who submit online enquiries, understand their needs, confirm details, assess eligibility, and pass qualified leads to sales closers. The role involves recording call information in Salesforce, delivering professional customer experiences, handling multiple calls daily, meeting targets, and developing sales skills through training and coaching.

Generate and qualify leads through outbound calls to business customers. Understand customer needs, identify suitable energy, connectivity, finance, and insurance solutions, build rapport, and provide strong customer support before handing qualified leads to senior sales consultants. Meet daily, weekly, and monthly activity targets and KPIs while developing sales skills through training and mentoring.

Manage post-sale contract journeys between customers, internal teams, and energy suppliers. Resolve queries, gather missing information, coordinate terminations, update systems, monitor outstanding contracts, recommend process improvements, and support training to ensure accurate, timely contract processing and high-quality customer service.

Manage and renew a portfolio of existing B2B energy customers. The role involves understanding customer needs, presenting tailored energy deals, negotiating and closing renewals, conducting follow-up calls, achieving sales targets, and cross-selling telecoms, water, and insurance services. The successful candidate will build strong customer relationships, deliver consultative service, handle objections, and contribute to a high-performing team.

Close qualified inbound, outbound, and field sales leads for business energy contracts. Assess customer needs, present suitable deals, negotiate objections, manage follow-ups, build strong customer relationships, meet sales targets and KPIs, and cross-sell telecoms, water, and insurance services. The role is office-based in London with a collaborative sales team and opportunities for progression.

Bionic invites candidates to register their interest in various roles focused on sales, technology, and business operations to support UK small businesses.