Teams at Bionic

Reviews and validates AI-generated outcomes across energy and insurance processes using recordings, transcripts, rationale, and evidence. Identifies false fails, exceptions, technical issues, process gaps, and recurring trends. Maintains accurate records, audit trails, and reporting data; supports sampling and monthly assurance activities. Collaborates with Business Excellence, AI Innovation, Sales, Legal, Compliance, and technical teams to improve AI governance, fairness, quality, and operational controls.

Own commercial performance for Bionic’s Business Finance vertical, including growth, profitability, planning, forecasting, acquisition economics, partner management, and customer outcomes. Translate data and market insight into actions that improve conversion, revenue, and ROI. Lead cross-functional delivery across Sales, Marketing, Product, Technology, Data, Finance, and Operations; present recommendations to senior and Board stakeholders; and manage a Business Analyst.

Supports the insurance technical team by reviewing policy procedures and disclosures, identifying and resolving process issues, preparing sales and insurer reports, handling referrals, and highlighting training needs. The role also helps develop process controls, prepares materials for technical sessions, and maintains insurance intranet content. Success requires strong attention to detail, communication, organization, ethical judgment, KPI performance, and basic Microsoft Office skills.