Jobs at Berlin Brands Group

Support and develop Extended Producer Responsibility (EPR) processes across European markets: prepare EPR reports, manage compliance data and documentation, monitor legislation changes, liaise with service providers and internal stakeholders, track EPR costs, and help implement process improvements including AI-driven solutions.

Handle inbound phone and email support for Italian-speaking customers about products, orders, returns and marketplace listings (eBay, Amazon). Serve as first-level contact, document and escalate inquiries to Back Office, cooperate with internal teams, and complete post-processing and documentation of customer interactions.

Create and maintain Power BI reports from the global data warehouse, optimize report performance, support managers with analyses, identify automation opportunities, and prepare data for business reviews.

Create motion graphics and animate static assets, edit and post-produce product and marketing videos, produce AI-assisted video content, design static and web banners, adapt campaign visuals across channels, support employer branding and print materials, and ensure consistent brand application while collaborating with design and marketing teams.

Oversee cash flow operations, manage cash forecasting, ensure compliance with regulations, coordinate audits, and enhance internal processes for operational efficiency.

Own end-to-end recruitment, build proactive sourcing pipelines, design structured onboarding, run learning and development activities, act as HR business partner for departments, handle HR queries, track recruitment metrics, and present retention insights to management.

The Junior Marketplace Admin role focuses on administrative tasks like managing shipping labels, resolving support tickets, and maintaining data accuracy for marketplace operations.

Provide first-level inbound customer support in French by phone and email, advise on products, orders and returns, manage marketplaces (eBay, Amazon), document inquiries, escalate to Back Office, and cooperate with internal teams.

Provide inbound German-language customer support (primarily phone) for product, order and returns inquiries; act as first-level contact, manage e-commerce marketplaces (eBay, Amazon), document and post-process cases, escalate to Back Office, and collaborate with internal teams.

Owner of organic growth for e-commerce brands: conduct keyword research, content planning, on-page and technical SEO, monitor performance, run technical audits, collaborate with product and content teams, perform competitor analysis, and use AI to automate SEO workflows and reporting.