Jobs at Berlin Brands Group

Provides inbound Spanish-language customer support by phone and email, advising customers on products, orders, and returns. Handles first-level inquiries, routes issues to the Back Office, manages eBay and Amazon marketplaces, documents interactions, and collaborates with internal departments. The role is suitable for fresh graduates and requires fluent Spanish, strong English or Slovak, communication skills, customer orientation, self-motivation, teamwork, and negotiation abilities.

Provide inbound phone and email support to Italian-speaking customers, advising on products, orders, and returns. Manage first-level inquiries, forward cases to Back Office, administer eBay and Amazon marketplaces, document customer interactions, and coordinate with internal departments.

Provide inbound phone and email support to French-speaking customers, advising on products, orders, and returns. Handle first-level inquiries, coordinate with the Back Office and internal departments, manage consumer marketplaces such as eBay and Amazon, and document customer interactions. The role requires fluent French, strong communication and customer-oriented skills, and is suitable for fresh graduates.

Create motion graphics and animate static assets, edit and post-produce product and marketing videos, produce AI-assisted video content, design static and web banners, adapt campaign visuals across channels, support employer branding and print materials, and ensure consistent brand application while collaborating with design and marketing teams.

Own the technical direction and architecture of .NET and Azure platforms. Design scalable cloud-native services, lead technical investigations and modernization efforts, mentor engineers, and drive standards for testing, security, observability, reliability, and developer productivity. Collaborate with engineering, DevOps, QA, Product, and external teams across .NET, PHP, and enterprise systems.

Provide inbound German-language customer support (primarily phone) for product, order and returns inquiries; act as first-level contact, manage e-commerce marketplaces (eBay, Amazon), document and post-process cases, escalate to Back Office, and collaborate with internal teams.

Create and maintain Power BI reports from the global data warehouse, optimize report performance, support managers with analyses, identify automation opportunities, and prepare data for business reviews.