Jobs at Benchmark Gensuite

Build and lead an enterprise implementation services organization for EHS and sustainability software. Establish the operating model, delivery methodology, role framework, scoping and pricing standards, governance, metrics, and change-control processes. Oversee complex multi-module and multi-region deployments, including integrations, data migration, and change management. Hire and develop implementation professionals, manage partners, ensure delivery quality and profitability, and serve as a senior escalation point for customers and internal leadership.

Build and lead Benchmark Gensuite’s enterprise implementation services organization. Define the operating model, delivery methodology, staffing, pricing, governance, scoping, SOW, and change-control standards. Oversee complex multi-module and multi-region implementations, including integrations, data migration, and change management. Lead executive customer relationships, manage delivery quality and profitability, hire and develop the implementation team, and coordinate internal teams and external partners.

Designs, develops, tests, debugs, and troubleshoots full-stack applications using Node.js, React, and Flutter. Builds APIs, integrates databases and AI capabilities, participates in code reviews, contributes to architecture and technical direction, mentors engineers, and collaborates with cross-functional teams. The role also supports project planning, estimation, quality assurance, and adoption of modern development practices and tools.

Supports HR integration and single sign-on implementations, testing, validation, troubleshooting, file processing, data mapping, subscriber support, documentation, and integration cutovers. Coordinates activities across internal and external teams, monitors issues, assists with migrations and maintenance, and escalates complex technical problems. The role emphasizes communication, analytical thinking, customer support, curiosity, and willingness to learn integration technologies.

Oversee data migration and enterprise systems integration workstreams for complex customer implementations. Coordinate customers, implementation teams, and technical specialists while managing milestones, dependencies, risks, scope, data readiness, validation, testing, and issue resolution. Serve as a customer-facing liaison, communicate technical and project matters to varied audiences, identify scope changes, and maintain alignment with statements of work and delivery objectives.

Oversee data migration and enterprise systems integration workstreams for complex customer implementations. Coordinate customers, implementation teams, and technical specialists around milestones, dependencies, validation, testing, risks, issues, scope, and change requests. Serve as a customer-facing point of contact, translate technical discussions for varied audiences, manage expectations, and drive timely resolution of delivery challenges. The role requires project management expertise without hands-on engineering responsibilities.

Provides technical guidance, troubleshooting, customer support, business requirements documentation, and administrative assistance for a customer portfolio. The role involves understanding client operations and systems, conducting technical assessments, collaborating with internal teams, and supporting customer satisfaction and growth. Candidates need at least one year of customer service experience, strong communication skills, proficient English, and a technical or administrative bachelor’s degree. The position is hybrid in Aguascalientes and requires willingness to travel.

Develop and maintain full-stack applications using Node.js, React, and Flutter. Responsibilities include coding, testing, debugging, troubleshooting, code reviews, API and database development, technical collaboration, architectural contributions, project estimation, and mentoring junior developers. The role requires independent problem-solving, cross-functional teamwork, and delivery of maintainable, high-quality software across web and mobile platforms.

Own the ESG and Sustainability product portfolio for an enterprise SaaS platform. Lead discovery, roadmap planning, requirements, backlog management, cross-functional delivery, validation, release readiness, and continuous improvement. Translate sustainability reporting requirements and frameworks into scalable workflows, calculations, data controls, and reporting capabilities. Partner with customers, Engineering, Design, Sustainability SMEs, and commercial teams while identifying responsible AI opportunities and ensuring product quality, auditability, and adoption.

Administer and improve Customer Success systems (Vitally, Onboard.io, Staircase), translate processes into configurations and automations, build dashboards and reports, monitor data quality and integrations, provide user support and training, and collaborate with stakeholders to implement and test system changes.

Reviews and approves SaaS deals for pricing, policy, and revenue compliance while supporting Sales through proposals, solution reviews, quotes, renewals, and amendments. Manages RFP/RFI responses, user access provisioning, and operational enablement using Salesforce, CPQ, and internal tools. Drives process improvements across deal workflows and systems, leveraging knowledge of SaaS pricing, commercial structures, and revenue recognition.

Lead analytics projects delivering customer-facing reports and dashboards using Power BI and other BI tools. Define and optimize data models with development teams, maintain data accuracy and performance, manage priorities and resources, and mentor team members in SQL, data analysis, visualization, and transformation. Partner with customers and stakeholders to gather requirements, support proposals, resolve data concerns, and improve reporting through automation and optimization.

Engage qualified prospects interested in Benchmark Gensuite’s EHS, sustainability, ESG, risk, and operational excellence software. Conduct discovery conversations, deliver tailored product demonstrations, answer commercial questions, guide evaluations, and build stakeholder relationships through conversion. Collaborate with Marketing, Solution Consultants, Customer Success, Product, and sales teams while maintaining accurate Salesforce pipeline records. Represent the company at meetings, webinars, conferences, and industry events, with occasional UK and European travel.

Supports SaaS subscriber launches, expansions, and complex initiatives by maintaining project plans, tracking milestones, dependencies, risks, and deliverables. Coordinates cross-functional teams, follows up with task owners, prepares meetings and communications, maintains project documentation, supports testing and deployment readiness, and escalates blockers. The role participates in customer meetings and helps improve project coordination standards, reporting, and delivery processes.

Lead end-to-end project delivery using Agile or Waterfall. Define scope, manage plans, communicate status to clients and teams, monitor quality, identify risks, and collaborate cross-functionally to resolve issues and meet customer expectations.

Develop and maintain customer-facing Tableau reports, collaborate with customer service and development teams to scope and model data, ensure data accuracy, analyze complex datasets, and communicate actionable insights to stakeholders.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery teams, support pilots/renewals, and represent customers onsite or at headquarters. Maintain product knowledge of Benchmark's SaaS platform and travel as needed for meetings, conferences, and strategic planning.

Identify and engage EHS/Sustainability subscribers, deliver product demos, manage the sales lifecycle to close new subscriptions, build customer relationships, and provide product/process feedback while staying current on industry trends and digital innovations.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate program activities, collaborate with delivery teams on projects, pilots, renewals and expansions, and contribute product knowledge to inform roadmap. Attend on-site customer meetings and quarterly HQ planning; maintain a flexible schedule and travel as needed.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery and product teams, support pilots/renewals, and visit customers or company offices as needed. Maintain flexible schedule and travel quarterly to headquarters and occasionally to customer sites or events.