Jobs at Benchmark Gensuite

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate program activities, collaborate with delivery teams on projects, pilots, renewals and expansions, and contribute product knowledge to inform roadmap. Attend on-site customer meetings and quarterly HQ planning; maintain a flexible schedule and travel as needed.

Lead platform engineering and operations for a portfolio of applications: oversee teams, drive modernization, refactoring, automation, standardize architecture and coding practices, establish testing and review processes, mentor product managers, and manage risk, resources, and documentation to improve reliability and reduce maintenance overhead.

Manage a portfolio of EHS and sustainability customers to drive adoption, retention, and measurable value. Build stakeholder relationships, create success plans, identify renewals/expansions, coordinate cross-functional teams to resolve issues, and proactively monitor customer health and adoption to ensure long-term success.

Monitor and troubleshoot server infrastructure, respond to alerts, perform root cause analysis for incidents, collaborate with L3/network/DB teams, mentor junior engineers, and document findings to improve uptime and performance.

Support end-to-end IT, DevOps, and software development projects: create/maintain project plans, identify and mitigate risks, assist technical task breakdown, coordinate releases, develop QA/testing strategy, and report progress to stakeholders to ensure timely, budgeted delivery.

10-12 week summer internship supporting customer success and account growth in a SaaS environment. Assist with customer communications, research and data analysis, coordinate meetings and programs, prepare presentations and reports, participate in customer calls, and support cross-functional projects while learning Benchmark's platform.

Drive adoption and bookings for Operational Safety and High-Risk solutions by leading demos, shaping product requirements and roadmap, enabling go-to-market campaigns, developing growth assets, supporting onboarding and customer success, and representing the company at industry events.

Develop and maintain customer-facing Tableau reports, collaborate with customer service and development teams to scope and model data, ensure data accuracy, analyze complex datasets, and communicate actionable insights to stakeholders.

Lead frontend and backend development efforts for web application frameworks. Troubleshoot, optimize performance, integrate systems, mentor junior developers, participate in architecture and release processes, and collaborate with QA and cross-functional teams.

Collect, analyze, and interpret complex datasets to create and maintain customer-facing Tableau reports; collaborate with customer services and development teams to scope reports and data models; investigate data accuracy issues and communicate insights to stakeholders.

Serve as the technical delivery owner for subscriber-facing integrations and AI implementations. Lead technical discovery, design API/SSO/HRIS/ETL integrations, deploy Agentic AI automation, manage project scope and stakeholder communications, produce documentation and reusable implementation artifacts, and collaborate with Engineering/Product to operationalize AI capabilities.

Drive expansion growth within an assigned customer portfolio by identifying, qualifying, and closing cross-sell and upsell opportunities. Collaborate with account managers, product specialists, and leadership in a team-selling model, deliver demos and ROI-driven proposals, manage pipeline and forecasting, and travel periodically for high-impact customer meetings.

Lead end-to-end strategic subscriber launches and at-risk transitions, coordinating cross-functional teams, owning launch strategy, KPIs, risks, executive communications, and stabilization to ensure successful customer outcomes.

Identify and engage EHS/Sustainability subscribers, deliver product demos, manage the sales lifecycle to close new subscriptions, build customer relationships, and provide product/process feedback while staying current on industry trends and digital innovations.

Maintain books of accounts, manage customer invoicing and AR (aging, reconciliations), apply GST/TDS, track POs/SOWs, coordinate billing with delivery/sales/finance, and prepare periodic financial and AR reports with documentation.

Manage a portfolio of customers to drive satisfaction and growth, identify expansion opportunities, coordinate program activities, collaborate with delivery teams, support projects/renewals, learn Benchmark's SaaS offerings, and attend occasional on-site and quarterly meetings to ensure positive customer outcomes.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Coordinate programs and projects, identify expansion opportunities, collaborate with delivery teams, support pilots/renewals, and travel for customer meetings and quarterly headquarters alignment.

Lead monthly close for multiple regional entities, manage P&L, prepare and present monthly financial reports, ensure statutory compliance (GST reconciliation, TDS filing), support internal and external audits with schedules and PBCs, maintain confidentiality, and implement AI-driven process improvements.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery teams, support pilots/renewals, and represent customers onsite or at headquarters. Maintain product knowledge of Benchmark's SaaS platform and travel as needed for meetings, conferences, and strategic planning.

Contribute to design, development, testing, and maintenance of enterprise web applications. Collaborate with cross-functional teams, write clean code, support databases, participate in agile ceremonies, perform troubleshooting, and maintain technical documentation.