Jobs at Benchmark Gensuite

Provide technical guidance and troubleshooting to a customer portfolio, document findings and action plans, support business requirements and administrative tasks, collaborate with internal teams to meet customer expectations, and help drive customer satisfaction and growth.

Administer and improve Customer Success systems (Vitally, Onboard.io, Staircase), translate processes into configurations and automations, build dashboards and reports, monitor data quality and integrations, provide user support and training, and collaborate with stakeholders to implement and test system changes.

Coordinate and execute strategic EHS and sustainability subscriber implementations. Manage launch workstreams, timelines, risks, and stakeholder communications. Build cross-functional relationships, support transitions to ongoing success, and contribute to process and methodology improvements to drive successful digital transformation outcomes.

Administer and improve Customer Success systems (Vitally, Onboard.io, Staircase), translating processes into configurations, automations, dashboards, and reports. Partner with stakeholders to clarify requirements, monitor data quality, troubleshoot integrations, test changes, document procedures, and provide user support and training. Use analytics and generative AI tools to improve operational efficiency and user experience.

Gather and document customer requirements, draft BRDs, provide application and functional support, communicate specifications to development, assist with UAT, and troubleshoot or escalate user inquiries via email, phone, or tracking tools.

Contribute across the full software development lifecycle: develop and support product features, resolve issues, participate in code reviews, collaborate with customer-facing teams, and implement DevOps practices including CI/CD, scripting, API development, and cloud-based solutions.

Full‑stack Software Engineer responsible for designing, building, testing, and debugging Node.js backends, React web front ends, and Flutter mobile clients. Collaborates cross‑functionally, mentors junior engineers, contributes to architecture and technical direction, integrates AI/LLM tooling, and supports deployment and quality assurance across the stack.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate program activities, collaborate with delivery teams on projects, pilots, renewals and expansions, and contribute product knowledge to inform roadmap. Attend on-site customer meetings and quarterly HQ planning; maintain a flexible schedule and travel as needed.

Lead platform engineering and operations for a portfolio of applications: oversee teams, drive modernization, refactoring, automation, standardize architecture and coding practices, establish testing and review processes, mentor product managers, and manage risk, resources, and documentation to improve reliability and reduce maintenance overhead.

Manage a portfolio of EHS and sustainability customers to drive adoption, retention, and measurable value. Build stakeholder relationships, create success plans, identify renewals/expansions, coordinate cross-functional teams to resolve issues, and proactively monitor customer health and adoption to ensure long-term success.

Monitor and troubleshoot server infrastructure, respond to alerts, perform root cause analysis for incidents, collaborate with L3/network/DB teams, mentor junior engineers, and document findings to improve uptime and performance.

Support end-to-end IT, DevOps, and software development projects: create/maintain project plans, identify and mitigate risks, assist technical task breakdown, coordinate releases, develop QA/testing strategy, and report progress to stakeholders to ensure timely, budgeted delivery.

10-12 week summer internship supporting customer success and account growth in a SaaS environment. Assist with customer communications, research and data analysis, coordinate meetings and programs, prepare presentations and reports, participate in customer calls, and support cross-functional projects while learning Benchmark's platform.

Drive adoption and bookings for Operational Safety and High-Risk solutions by leading demos, shaping product requirements and roadmap, enabling go-to-market campaigns, developing growth assets, supporting onboarding and customer success, and representing the company at industry events.

Develop and maintain customer-facing Tableau reports, collaborate with customer service and development teams to scope and model data, ensure data accuracy, analyze complex datasets, and communicate actionable insights to stakeholders.

Lead frontend and backend development efforts for web application frameworks. Troubleshoot, optimize performance, integrate systems, mentor junior developers, participate in architecture and release processes, and collaborate with QA and cross-functional teams.

Serve as the technical delivery owner for subscriber-facing integrations and AI implementations. Lead technical discovery, design API/SSO/HRIS/ETL integrations, deploy Agentic AI automation, manage project scope and stakeholder communications, produce documentation and reusable implementation artifacts, and collaborate with Engineering/Product to operationalize AI capabilities.

Collect, analyze, and interpret complex datasets to create and maintain customer-facing Tableau reports; collaborate with customer services and development teams to scope reports and data models; investigate data accuracy issues and communicate insights to stakeholders.

Drive expansion growth within an assigned customer portfolio by identifying, qualifying, and closing cross-sell and upsell opportunities. Collaborate with account managers, product specialists, and leadership in a team-selling model, deliver demos and ROI-driven proposals, manage pipeline and forecasting, and travel periodically for high-impact customer meetings.

Lead end-to-end strategic subscriber launches and at-risk transitions, coordinating cross-functional teams, owning launch strategy, KPIs, risks, executive communications, and stabilization to ensure successful customer outcomes.