Jobs at Behind the Design

Leads and coaches an inside sales and customer support team while serving as a player-coach. Personally converts inbound leads through phone and video consultations, owns direct-to-consumer sales and conversion goals, refines sales scripts and follow-up processes, prioritizes high-value opportunities, partners with marketing, manages HubSpot CRM and automation tools, and maintains a strong customer experience.

Conduct in-home design consultations for custom window treatments, measure windows, develop specifications and proposals, present solutions, and close sales. Manage follow-ups, customer files, installation check-ins, referrals, networking, CRM updates, and sales reporting. The role requires daily travel throughout Chicagoland, relationship-based selling, design judgment, accurate measuring, technology proficiency, and independent organization.

Conduct in-home consultations for custom blinds, shades, and shutters; measure windows, recommend products, prepare quotes, follow up, and close sales. Responsibilities include re-engaging leads, generating referrals, learning product lines, and working from the office between appointments. The role requires local travel to customer homes, professional communication, accurate follow-through, and the ability to lift sample books and drive for extended periods.