Inside Sales Manager

Posted Yesterday
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Dallas, TX, USA
In-Office
65K-105K Annually
Mid level
Design
The Role
Leads and coaches an inside sales and customer support team while serving as a player-coach. Personally converts inbound leads through phone and video consultations, owns direct-to-consumer sales and conversion goals, refines sales scripts and follow-up processes, prioritizes high-value opportunities, partners with marketing, manages HubSpot CRM and automation tools, and maintains a strong customer experience.
Summary Generated by Built In
Inside Sales Manager 

Are you an inside sales leader who still loves picking up the phone and closing the deal? Do you get energized by strategy, coaching a team, sharpening a sales script, and watching conversion rates climb? If you want a hands-on leadership role with real ownership and real upside, we want to meet you.

We are a fast-growing, American-made home products brand on a mission to help people sleep better. We design, manufacture, and ship a patented, premium 100% blackout window shade that customers can order online and install themselves. Our product is built in the USA with American materials, backed by a 5+ year warranty, and loved by thousands of customers nationwide. Demand is growing fast, and we are hiring an experienced Inside Sales Manager to lead our direct-to-consumer sales channel to its next level of growth.

Location: Remote (U.S.) or hybrid in Dallas, TX 

What You'll Earn
  • OTE $85,000 to $105,000
    $65,000 to $75,000 base salary DOE
    •  Quarterly performance-based commission tied to direct-to-consumer sales results
  • Flexible work arrangement: work remotely anywhere in the U.S., or from our Dallas office 
  • Health reimbursement program to help cover individual health care costs
  • 10 days PTO and 6 paid holidays
  • Flexible, outcome-focused schedule: we care about results, not clock-watching
  • Rapid, hands-on product training so you become a true product expert within weeks
  • Warm, inbound leads from website traffic, digital campaigns, and a large base of loyal existing customers
  • A high-impact seat with direct access to leadership and the freedom to build and improve the sales process
  • Full-time, primarily Monday through Friday, 9a-5p
    • Occasional Saturday coverage may be needed during peak periods, with flexibility to adjust your week
What You'll Do
  • Lead and coach the inside sales team: Act as a player-coach for our inside sales and customer support team, developing their sales skills and shifting more of their time toward converting opportunities
  • Sell from the front: Pick up the phone, run video consultations, and personally convert high-value inbound leads
  • Drive conversion: Own daily, weekly, and quarterly direct-to-consumer sales goals and improve lead-to-sale conversion rates
  • Sharpen the pitch: Build and refine sales scripts, objection handling, and follow-up cadences that clearly communicate the long-term value of a premium, American-made product
  • Work the smartest leads: Prioritize the highest-value opportunities, including existing customer re-orders, referrals, and abandoned carts, instead of endless cold calling
  • Partner with marketing: Share customer insights to improve lead quality, messaging, and campaigns
  • Use technology and AI: Manage pipeline and performance in HubSpot CRM and look for smart ways to use automation and AI tools to save time and grow sales
  • Keep the customer experience strong: Route support issues to the right people so sales stays the priority, while making sure every customer feels taken care of
  • Manage up: Communicate clearly with leadership, flag issues early, and bring solutions to the table
What We're Looking For
  • Proven inside sales experience, with 2 to 4+ years in a team lead, sales manager, or supervisory role
  • A track record of hitting and exceeding sales and conversion targets
  • Experience selling high-end, luxury, or premium products; experience in home products, home furnishings, window coverings, or home improvement is a plus but not required
  • A consultative, relationship-first selling style that resonates with homeowners and household decision makers
  • Strong drive and self-motivation: you wake up ready to go after results
  • Curiosity, sound judgment, and the intuition to find where the best opportunities are
  • Excellent phone, video, and written communication skills
  • Comfortable with CRM systems (HubSpot preferred), digital sales tools, and video calls
  • Collaborative, organized, and able to work independently in a remote, outcome-focused environment
  • Willingness to complete pre-employment assessments, including a behavioral and cognitive assessment
Why You'll Love It Here

You'll join a lean, ambitious company with a product customers love and a clear path for growth. You won't be stuck in meetings writing reports. You'll be in the game, leading by example, building a winning sales team, and earning more as the business grows. If you are driven, curious, and ready to make a real impact, this is your opportunity.

Ready to lead a growing direct-to-consumer sales team? Apply today.


 

Skills Required

  • Proven inside sales experience
  • 2 to 4+ years in a team lead, sales manager, or supervisory role
  • Track record of hitting and exceeding sales and conversion targets
  • Experience selling high-end, luxury, or premium products
  • Consultative, relationship-first selling style
  • Strong drive and self-motivation
  • Curiosity, sound judgment, and ability to identify strong opportunities
  • Excellent phone, video, and written communication skills
  • Comfort with CRM systems, digital sales tools, and video calls
  • Ability to work collaboratively, stay organized, and work independently in a remote environment
  • Willingness to complete behavioral and cognitive pre-employment assessments
  • Experience in home products, home furnishings, window coverings, or home improvement
  • HubSpot CRM experience
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The Company
HQ: Chicago, IL
6 Employees
Year Founded: 2018

What We Do

Behind the Design specializes in recruiting, training, and operations process development for interior design and home remodeling companies. Our mission is to engage, educate, and evolve small businesses, by creating training and operational systems that will inspire their employees, streamline costs, and develop a ROCKSTAR culture to drive profits! From window coverings to interior design, furniture and flooring, closets and painting or electrical, if you serve a residential or commercial clientele that provides full circle consultation to install services, we will assist you in building your business to be scalable from $2m to $10m and beyond. We will help you find the right people and put them in the right seats, train them to be productive in their sales, customer service, or business development roles, and craft procedure manuals that will give them a roadmap to succeed.

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