Jobs at BASYS

Provide first-line inbound support for merchants and partners across payment products. Troubleshoot and resolve issues on calls, email, and live chat; assist with PCI compliance questionnaires and scans; update merchant records; escalate complex issues and provide product/terminal training to ensure one-call resolution and high customer satisfaction.

Lead end-to-end delivery of complex, multi-workstream, enterprise initiatives. Translate strategy into executable plans, align cross-functional teams, manage risks/issues, drive accountability, and continuously improve PMO processes and tools to ensure timely, scoped, and quality outcomes.

Join Basys as a Sr. CRM Engineer to implement and support their CRM platform, drive efficiencies through process automation, and collaborate within an Agile team to develop enterprise-grade solutions while mentoring team members.

Support Product Management by triaging merchant/partner issues, documenting feature changes, creating training materials, managing vendor communications, participating in sprints, aggregating user feedback, and providing first-line product vs. training triage.

The Bilingual Customer Support Specialist handles inbound customer inquiries, resolves issues, ensures PCI compliance, and provides training and support, focusing on quality service.

As Sales Manager, you will lead a team of sales executives, develop strategies to achieve revenue targets, and manage client relationships, particularly in the payments industry.

Manage and strengthen merchant relationships to drive retention and profitability through account auditing, transaction processing consultation, risk monitoring and mitigation, merchant education, cross-functional coordination, and issue resolution. Support PCI remediation and merchant re-applications, use AI tools for efficiency, and meet growth and retention goals while documenting communications and training teammates.

Design, lead, and implement scalable Azure cloud solutions and DevSecOps practices. Build prototypes, CI/CD pipelines, vulnerability assessments, and automation. Collaborate with product and business stakeholders, participate in Agile ceremonies, and promote solutions from development to production.

Lead and scale the sales organization to meet revenue targets through disciplined pipeline management, partner/channel growth, CRM-driven execution, and talent development. Drive cross-functional alignment, enforce sales processes and playbooks, and develop leaders while converting partner and marketing leads into predictable revenue.

Provide technical support for on-site and remote users: deploy and configure devices, troubleshoot IT issues, manage tickets, assist with user accounts and security access, participate in on-call rotation, document tasks, and recommend process improvements.