Teams at BASYS

Provide bilingual English-Spanish customer support to merchants and partners, resolving product, service, hardware, and software issues. Research inquiries, document resolutions, coordinate escalations, train merchants on software and terminals, and maintain customer records. Support Payment Card Industry compliance by assisting with questionnaires, scheduling scans, and monitoring requirements. Collaborate with internal departments while delivering empathetic, timely, and effective service in a hybrid environment.

Drives new business growth for merchant services and fintech solutions within an assigned territory. Responsibilities include self-sourced prospecting, referral partner collaboration, consultative selling, merchant statement analysis, full-cycle sales execution, CRM pipeline management, and client onboarding. The role also analyzes market trends, supports bank staff education, monitors client risk considerations, and represents the company at networking and industry events. This is a remote position requiring periodic corporate office visits.

Leads and develops a sales team focused on payment processing solutions for merchants. Responsibilities include setting sales strategies, managing pipelines and KPIs, coaching representatives, strengthening referral partnerships, ensuring CRM adoption, forecasting performance, and reporting to senior leadership. The role also supports process improvement, market analysis, risk assessment, and collaboration with marketing and operations while maintaining relationships with senior business leaders and external partners.