Teams at BASYS

Provide first-line inbound support for merchants and partners across payment products. Troubleshoot and resolve issues on calls, email, and live chat; assist with PCI compliance questionnaires and scans; update merchant records; escalate complex issues and provide product/terminal training to ensure one-call resolution and high customer satisfaction.

Lead end-to-end delivery of complex, multi-workstream, enterprise initiatives. Translate strategy into executable plans, align cross-functional teams, manage risks/issues, drive accountability, and continuously improve PMO processes and tools to ensure timely, scoped, and quality outcomes.

Join Basys as a Sr. CRM Engineer to implement and support their CRM platform, drive efficiencies through process automation, and collaborate within an Agile team to develop enterprise-grade solutions while mentoring team members.