Jobs at Bally's Interactive

Create distinctive digital and print creative for Casino and Sportsbook brands. Translate briefs into scalable, compliant designs across web, mobile, email, social, display, app, and print. Use Adobe, Figma, AI, automation, templates, and design systems to improve production efficiency. Produce motion and video assets with Premiere Pro and After Effects, manage work in Jira, maintain quality standards, and collaborate with stakeholders to refine concepts and deliver accurate work under tight deadlines.

Own the platform product strategy and execution for Bally’s backend video, content delivery, CMS, metadata, personalization, APIs, and service integrations. Partner with consumer product, engineering, broadcast, programming, and editorial teams to support live and on-demand content across mobile, web, and CTV. Establish platform health KPIs, enable personalization and monetization, prioritize roadmaps, and lead cross-functional product execution.

Build and modernize scalable AWS and on-premises infrastructure using Terraform and Ansible. Improve CI/CD pipelines, observability, incident response, automation, reliability, and cost efficiency across backend, web, mobile, and CTV platforms. Collaborate with engineering, broadcast, and product teams on architecture and standards, operate containerized systems at scale, and participate in on-call coverage during live events.

Lead sportsbook retention across North American markets for Bally Bet and MONOPOLY Sportsbook. Develop lifecycle, CRM, promotional, and product marketing strategies that improve engagement, loyalty, revenue, and lifetime value. Own promotional calendars, personalized campaigns, segmentation, testing, analytics, and retention technology partnerships. Collaborate with Sports Ops, Product, Creative, Brand, VIP, and Insights while identifying opportunities through AI and emerging technology. Build and coach a high-performing retention team.

Own Telescope’s Brands and Agencies growth strategy and revenue performance. The role combines personally closing senior agency and brand-side deals with building the experiential vertical, sales pipeline, team, positioning, pricing, and partnerships. The VP will establish repeatable sales processes, manage forecasts, report market intelligence to executives, and represent the company at major industry events and pitches.

Own and evolve risk-based test strategies across sportsbook, casino, and platform initiatives. Partner with engineering, product, and stakeholders to plan testing, improve QA processes and frameworks, maintain quality dashboards and KPIs, and support troubleshooting, bug triage, prioritization, and defect management. The role also involves coaching teams, promoting quality practices, and driving continuous improvement across web and mobile applications.

Own the technical direction of process automation, designing and building AWS services, event-driven workflows, scheduled jobs, and system integrations with Node.js or Python. Develop scalable solution architectures, deployment and infrastructure practices, monitoring, alerting, security, and compliance controls. Lead incident response, root cause analysis, documentation, design reviews, and engineer mentorship while partnering with business and DevOps teams.

Own Braze as the technical and product subject matter expert, developing integrations, data models, pipelines, implementations, and migrations. Partner with CRM, Marketing, Product, and Engineering teams to deliver scalable personalized engagement solutions. Monitor platform performance and deliverability, support adjacent marketing platforms, and ensure security, privacy, consent, responsible gaming, documentation, and incident-response requirements are met.

Operate assigned gaming tables while delivering excellent guest service and commentary. Accurately process and reconcile gaming transactions, maintain float levels, record customer activity and cash drops, protect game integrity, follow gaming legislation and procedures, and report suspicious or aggressive play. Resolve player disputes appropriately, explain game rules, support learn-to-play sessions, and work independently in a fast-paced, high-volume casino environment.

Accept and process sports bets and payouts using sportsbook computer systems, maintain and balance cash tills, follow cash-handling and regulatory procedures, ensure accurate records and excellent guest service, and maintain a stocked, orderly window.

Design and develop dashboards and reports, translate stakeholder requirements into user-friendly BI solutions, build scalable reporting, monitor data quality, support regulatory and ad-hoc analysis, and help evolve BI capabilities including AI-powered tools.

Analyze multi-source data to uncover trends and provide actionable insights to Marketing and Product teams. Support acquisition, conversion, and retention strategies for Sports and iGaming products, communicate findings to leaders, and improve player experience and processes.