Jobs at Bally's Interactive

Manages a portfolio of high-value VIP customers, delivering personalized service, increasing revenue and deposits, acquiring and reactivating players, and creating exclusive experiences. The role owns sales targets, builds relationships across casino and sports betting offerings, partners with internal teams on VIP campaigns, promotes responsible gaming, and provides market and product insights. Regular travel for VIP events and a flexible schedule, including evenings and weekends, are required.

Design and ship intuitive product experiences across TV, mobile, and web for Bally Sports Live. Responsibilities include user research, testing, discovery, analytics, interaction and visual design, prototyping, stakeholder presentations, engineering handoff, and design QA. The designer will own problems end to end, collaborate with product and engineering teams, use AI to accelerate workflows, and advocate for customers while maintaining a high craft standard.

Monitor payment transactions for suspicious activity, investigate player payment inquiries, analyze chargebacks and disputes, and collaborate with payment providers, Compliance, Fraud, AML, and Customer Support. The role also tests and launches payment solutions, improves payment operations and customer experience, and reduces financial risk while maintaining accuracy and responsive service.

Own the platform product strategy and execution for Bally’s backend video, content delivery, CMS, metadata, personalization, APIs, and service integrations. Partner with consumer product, engineering, broadcast, programming, and editorial teams to support live and on-demand content across mobile, web, and CTV. Establish platform health KPIs, enable personalization and monetization, prioritize roadmaps, and lead cross-functional product execution.

Build and modernize scalable AWS and on-premises infrastructure using Terraform and Ansible. Improve CI/CD pipelines, observability, incident response, automation, reliability, and cost efficiency across backend, web, mobile, and CTV platforms. Collaborate with engineering, broadcast, and product teams on architecture and standards, operate containerized systems at scale, and participate in on-call coverage during live events.

Lead sportsbook retention across North American markets for Bally Bet and MONOPOLY Sportsbook. Develop lifecycle, CRM, promotional, and product marketing strategies that improve engagement, loyalty, revenue, and lifetime value. Own promotional calendars, personalized campaigns, segmentation, testing, analytics, and retention technology partnerships. Collaborate with Sports Ops, Product, Creative, Brand, VIP, and Insights while identifying opportunities through AI and emerging technology. Build and coach a high-performing retention team.

Own Telescope’s Brands and Agencies growth strategy and revenue performance. The role combines personally closing senior agency and brand-side deals with building the experiential vertical, sales pipeline, team, positioning, pricing, and partnerships. The VP will establish repeatable sales processes, manage forecasts, report market intelligence to executives, and represent the company at major industry events and pitches.

Own Braze as the technical and product subject matter expert, developing integrations, data models, pipelines, implementations, and migrations. Partner with CRM, Marketing, Product, and Engineering teams to deliver scalable personalized engagement solutions. Monitor platform performance and deliverability, support adjacent marketing platforms, and ensure security, privacy, consent, responsible gaming, documentation, and incident-response requirements are met.

Design and develop dashboards and reports, translate stakeholder requirements into user-friendly BI solutions, build scalable reporting, monitor data quality, support regulatory and ad-hoc analysis, and help evolve BI capabilities including AI-powered tools.

Analyze multi-source data to uncover trends and provide actionable insights to Marketing and Product teams. Support acquisition, conversion, and retention strategies for Sports and iGaming products, communicate findings to leaders, and improve player experience and processes.