Jobs at Back Market

Build, launch, monitor, and support scalable software services in an agile build-and-run environment. Develop clean, organized code across the technical stack, contribute to distributed service-oriented architecture, improve system designs, explore impactful technologies, mitigate incidents, and prioritize delivery optimization. Collaborate with squad members, staff engineers, business and operations partners, and international teams while supporting knowledge sharing and strong customer and agent experiences.

Build and industrialize global personnel administration across multiple countries while maintaining day-to-day HR operations. Responsibilities include auditing processes, developing sourcing and outsourcing strategies, standardizing documents and workflows, automating HR processes in Workday, establishing service standards, and managing contracts, onboarding, offboarding, employee files, leave, visas, payroll inputs, providers, and compliance. The role initially balances process transformation with operational delivery, supported by an apprentice.

Senior HR Business Partner providing strategic and hands-on people support across the employee lifecycle. Advise leaders on performance, promotions, organizational design, compensation, and career development; lead talent initiatives, performance management, mentoring, and global people-process improvements.

Own US growth product strategy for Back Market: define multi-quarter vision, prioritize roadmaps, lead cross-functional initiatives across consumer, seller, after-sales and data, set success metrics, and drive execution with global teams while representing US market needs.

Own and grow BackShip, Back Market's managed shipping solution. Lead product domains including label generation, delivery services, billing, warranty, carrier optimization, and support. Drive seller adoption, carrier integrations, billing accuracy, and BFF readiness through cross-functional leadership, data-driven decisions, and close work with carriers, finance, seller success, and engineering.

Lead commercial analytics for the Strategy & Commercial domain: monitor and diagnose performance, contribute to sales forecasting and P&L budgeting, build pricing and supply-health models and tooling, enable self-service data access, partner with senior leadership, and mentor junior analysts when at Staff level.

Lead and mentor Care Operations Managers to define strategy, optimize after-sales customer processes, drive automation and self-service, partner with Product and Engineering, and measure KPIs (FCR, CSAT/NPS) to improve customer experience and operational efficiency.

As a Senior Data Scientist at Back Market, you will design and implement machine learning models to optimize pricing strategies, collaborate with engineers, and communicate findings to stakeholders.

Own and configure Workday across HCM modules, manage release cycles, troubleshoot and fix system issues, govern and consolidate the wider People tool stack (ATS, expense, LMS), design integrations with Tech and external partners, prototype automation/AI, and provide documentation, training and vendor/user support across 17 countries.