Jobs at Back Market

Analyze operational data across Customer Care, Seller Care, Quality, and Shipping to improve efficiency and customer satisfaction. Maintain monitoring tools, develop actionable recommendations, collaborate with stakeholders, and communicate insights to nontechnical audiences. The internship is full-time for six months starting January 2027 in Barcelona, with hybrid work.

Own end-to-end French payroll for approximately 300 employees, including payroll inputs, payslip reviews, reconciliations, tax and social declarations, compliance, and employee lifecycle changes. Coordinate with external providers and local authorities, resolve employee payroll issues, and maintain accurate records. Contribute to Workday optimization, payroll automation, AI-enabled process improvements, benefits administration, and scalable People Operations processes in an international environment.

Support Seller Success Managers by improving performance dashboards, reporting, workflows, seller incentive programs, and data quality. Partner with Analytics and Product teams to implement scalable solutions, reduce manual work, and use AI and automation to improve operational efficiency and insight generation.

Own the product vision and strategy for Back Market’s Japan marketplace. Define KPIs and North Star metrics, prioritize the roadmap, and collaborate with engineering, design, research, marketing, business, customer care, supply, and localization partners. Lead product discovery and delivery in an agile environment, validate technical feasibility, monitor data and risks, and deliver ecommerce experiences tailored to Japanese customers.

Support affiliate marketing partners by identifying performance improvements, coordinating promotional materials, organizing partner activities, aligning marketing plans, monitoring campaign effectiveness, and assisting with daily affiliate team operations. The role requires strong communication, organization, networking, business development, and foundational marketing knowledge, along with fluency in German and English.

Evaluate and improve Fin, Back Market’s AI customer care agent, by reviewing conversations, monitoring quality scorecards, identifying defects and root causes, analyzing performance across markets and use cases, and tracking corrective actions. The intern will document evaluation frameworks and provide actionable feedback to product, engineering, content, and data teams.

Support marketing collaboration across Japan and Australia by creating shared calendars, documentation, workflows, templates, and handoff processes. The intern will improve visibility into regional activities, clarify responsibilities and rollout requirements, adapt UK initiatives for Australia, and coordinate with central marketing and APAC stakeholders. Native-level Japanese and fluent English are required, along with strong organization, clear writing, process improvement experience, and effective cross-functional follow-through.

Leads global total rewards, compensation, equity, benefits, mobility, people analytics, workforce planning, and people-cost governance. Manages a team and external providers while partnering with executive leadership, Finance, Legal, Payroll, and People Operations. Owns compensation frameworks, equity-program lifecycle, HR metrics, workforce scenarios, pay equity, data governance, and preparation for EU pay-transparency requirements.

Supports Customer Care, Shipping, and Seller Quality operations through automation, reporting, data collection, business analysis, and AI adoption. The intern identifies efficiency opportunities, automates recurring tasks, analyzes operational data, and helps teams adopt AI and workflow automation tools. The role requires analytical, technical, communication, and collaboration skills in a fast-paced customer operations environment.

Own US growth product strategy for Back Market: define multi-quarter vision, prioritize roadmaps, lead cross-functional initiatives across consumer, seller, after-sales and data, set success metrics, and drive execution with global teams while representing US market needs.

Build and improve frontend platform capabilities, developer tooling, Golden Paths, CI/CD, deployment workflows, and application architecture. Improve frontend delivery, performance, caching, observability, testing, and developer experience across the stack. Operate production systems, participate in incident response and technical discussions, establish practical standards, and collaborate with product engineers, platform teams, and technical leaders.

Build, launch, monitor, and support scalable backend services in an agile build-and-run environment. Design and improve distributed systems, microservices, APIs, data architectures, and service performance. Contribute to frontend features when needed, support technical decision-making, mitigate production issues, and promote clean code, collaboration, and knowledge sharing. The role requires strong ownership, system design expertise, and a full-stack product mindset.

Use causal inference, experiments, and advanced analytics to address marketplace supply, pricing, inventory, and growth questions. Build models, evaluate policies and pricing initiatives, and translate findings into decision tools and recommendations for Supply, Pricing, Revenue, and Business teams. Lead cross-functional projects, establish experimentation best practices, mentor analysts, and communicate insights to senior stakeholders. The role requires advanced SQL and Python or R, with marketplace, e-commerce, dbt, and Tableau experience beneficial.

Owns Back Market’s Talent Development function, including performance cycles, career and competency frameworks, learning programs, succession, and Workday Talent and Learning deployments. The role manages a small team, owns the learning budget, partners with senior leaders and People teams, and represents Talent Development in the People leadership team. It is based in Paris or Bordeaux with mandatory hybrid office attendance.

Support Asian seller acquisition and onboarding, manage activated sellers’ growth and quality performance, and coordinate with internal teams including logistics, finance, legal, and quality. Research competitor sellers across Asia, contribute to recruitment and education webinars, and create Chinese and English enablement content. The role requires strong English and Mandarin proficiency, organization, communication, analytical thinking, ownership, and interest in e-commerce and small to medium-sized businesses.

Support BuyBulk trade-in operations by monitoring KPIs, preparing reports, conducting analyses, managing operational checks, and improving processes. Contribute to automation, quality control, customer care, pricing, and reporting initiatives. Help structure cross-functional projects through research, stakeholder identification, action planning, timeline management, and progress tracking.

Apprentice supporting product and operations management for Back Market’s Telco team. Responsibilities include managing a mobile app project from discovery through launch, analyzing customer insights and product metrics, coordinating developers and cross-functional teams, preparing user stories and releases, supporting launches, maintaining documentation, monitoring experiments, and improving operational processes. The role requires strong English and French communication, organization, data comfort, ownership, and enrollment in a French work-study program.

Supports customer journey and mobile app analytics across discovery, purchase, delivery, returns, and after-sales. Analyzes customer behavior, A/B tests, engagement, conversion, retention, and data quality. Builds dashboards, investigates trends and tracking gaps, improves event-tracking plans, and translates business questions into actionable insights for technical and non-technical stakeholders.

Conduct qualitative and quantitative user research for Back Market’s e-commerce experience, including interviews, usability testing, observational research, surveys, card sorts, and contextual inquiry. Translate findings into actionable product and design recommendations, collaborate with stakeholders and cross-functional teams, present research results, and help improve the UX Research team’s processes, tools, and communications.

Support checkout product development across ideation, prioritization, delivery, QA, and launch. Write specifications and user stories, coordinate with engineers and cross-functional teams, run A/B tests, analyze results, and monitor feature performance to improve conversion from product pages to checkout.