Jobs at Back Market

Lead end-to-end user research across the customer journey, combining qualitative and quantitative methods to inform product and marketing strategy. Design and run concept and usability tests, synthesize actionable insights, and coach designers and cross-functional teams to embed research practices and drive user-centered decisions.

Lead and scale commercial brand partnerships end-to-end across multiple markets: close and negotiate deals, build "Certified by" alliances, design and launch bundles, manage partner handoffs, coordinate cross-functional stakeholders, track partnership KPIs, and source new opportunities and pipeline.

As a Senior Data Scientist at Back Market, you will design and implement machine learning models to optimize pricing strategies, collaborate with engineers, and communicate findings to stakeholders.

Lead and mentor Care Operations Managers to define strategy, optimize after-sales customer processes, drive automation and self-service, partner with Product and Engineering, and measure KPIs (FCR, CSAT/NPS) to improve customer experience and operational efficiency.

Own positioning and go-to-market strategy for Extended Services Programs. Develop messaging, coordinate launches with Product and Marketing Ops, align touchpoints with brand, partner with Product managers, and track launch performance using data.

Lead the IT Ops Engineering team, focusing on automation, technical strategy, and team growth to elevate IT maturity and enhance operational efficiency.

As a Global Talent Scout at Back Market, you will proactively identify and build relationships with high-potential candidates, manage talent pipelines, design referral programs, enhance employer branding, and create content to attract talent. You will also engage with communities and conduct market intelligence to identify talent trends.

The role involves leading partnerships in APAC, focusing on project management, performance analysis, and collaboration among various teams to drive growth.

As an Internal Communication Intern, you will coordinate internal messages, support teams with communication projects, and contribute to enhancing Back Market's culture.

Lead a team to deliver software for subscription plans, enhance device protection services, and ensure team growth while managing technical contributions and agile practices.