Jobs at Back Market

Leads global total rewards, compensation, equity, benefits, mobility, people analytics, workforce planning, and people-cost governance. Manages a team and external providers while partnering with executive leadership, Finance, Legal, Payroll, and People Operations. Owns compensation frameworks, equity-program lifecycle, HR metrics, workforce scenarios, pay equity, data governance, and preparation for EU pay-transparency requirements.

Supports Customer Care, Shipping, and Seller Quality operations through automation, reporting, data collection, business analysis, and AI adoption. The intern identifies efficiency opportunities, automates recurring tasks, analyzes operational data, and helps teams adopt AI and workflow automation tools. The role requires analytical, technical, communication, and collaboration skills in a fast-paced customer operations environment.

Own US growth product strategy for Back Market: define multi-quarter vision, prioritize roadmaps, lead cross-functional initiatives across consumer, seller, after-sales and data, set success metrics, and drive execution with global teams while representing US market needs.

Build and improve frontend platform capabilities, developer tooling, Golden Paths, CI/CD, deployment workflows, and application architecture. Improve frontend delivery, performance, caching, observability, testing, and developer experience across the stack. Operate production systems, participate in incident response and technical discussions, establish practical standards, and collaborate with product engineers, platform teams, and technical leaders.

Build, launch, monitor, and support scalable backend services in an agile build-and-run environment. Design and improve distributed systems, microservices, APIs, data architectures, and service performance. Contribute to frontend features when needed, support technical decision-making, mitigate production issues, and promote clean code, collaboration, and knowledge sharing. The role requires strong ownership, system design expertise, and a full-stack product mindset.

Use causal inference, experiments, and advanced analytics to address marketplace supply, pricing, inventory, and growth questions. Build models, evaluate policies and pricing initiatives, and translate findings into decision tools and recommendations for Supply, Pricing, Revenue, and Business teams. Lead cross-functional projects, establish experimentation best practices, mentor analysts, and communicate insights to senior stakeholders. The role requires advanced SQL and Python or R, with marketplace, e-commerce, dbt, and Tableau experience beneficial.

Implement and maintain web and server-side tracking through Google Tag Manager, GA4, Google Ads, and Meta. Define and QA dataLayer events, audit tracking across markets, investigate data discrepancies, and monitor data quality in BigQuery. Ensure consent and privacy compliance, maintain tracking documentation, and support Marketing, Product, and Data teams with tracking questions.

Manage a portfolio of high-profile sellers across France and the EU, driving sales and quality performance. Build strategic seller relationships, lead business reviews and operational audits, analyze performance data, support projections, and coordinate cross-functional projects. The role combines account management, consulting, analytics, and project leadership while providing field insights to inform broader marketplace strategy.

Owns Back Market’s Talent Development function, including performance cycles, career and competency frameworks, learning programs, succession, and Workday Talent and Learning deployments. The role manages a small team, owns the learning budget, partners with senior leaders and People teams, and represents Talent Development in the People leadership team. It is based in Paris or Bordeaux with mandatory hybrid office attendance.

Support Asian seller acquisition and onboarding, manage activated sellers’ growth and quality performance, and coordinate with internal teams including logistics, finance, legal, and quality. Research competitor sellers across Asia, contribute to recruitment and education webinars, and create Chinese and English enablement content. The role requires strong English and Mandarin proficiency, organization, communication, analytical thinking, ownership, and interest in e-commerce and small to medium-sized businesses.

Support BuyBulk trade-in operations by monitoring KPIs, preparing reports, conducting analyses, managing operational checks, and improving processes. Contribute to automation, quality control, customer care, pricing, and reporting initiatives. Help structure cross-functional projects through research, stakeholder identification, action planning, timeline management, and progress tracking.

Apprentice supporting product and operations management for Back Market’s Telco team. Responsibilities include managing a mobile app project from discovery through launch, analyzing customer insights and product metrics, coordinating developers and cross-functional teams, preparing user stories and releases, supporting launches, maintaining documentation, monitoring experiments, and improving operational processes. The role requires strong English and French communication, organization, data comfort, ownership, and enrollment in a French work-study program.

Supports customer journey and mobile app analytics across discovery, purchase, delivery, returns, and after-sales. Analyzes customer behavior, A/B tests, engagement, conversion, retention, and data quality. Builds dashboards, investigates trends and tracking gaps, improves event-tracking plans, and translates business questions into actionable insights for technical and non-technical stakeholders.

Conduct qualitative and quantitative user research for Back Market’s e-commerce experience, including interviews, usability testing, observational research, surveys, card sorts, and contextual inquiry. Translate findings into actionable product and design recommendations, collaborate with stakeholders and cross-functional teams, present research results, and help improve the UX Research team’s processes, tools, and communications.

Support checkout product development across ideation, prioritization, delivery, QA, and launch. Write specifications and user stories, coordinate with engineers and cross-functional teams, run A/B tests, analyze results, and monitor feature performance to improve conversion from product pages to checkout.

Own end-to-end Spanish payroll for approximately 90 employees, ensuring accurate payments, taxes, social contributions, reconciliations, and employee support. Coordinate international payroll and benefits providers across Spain, the UK, Germany, and France. Improve People Operations workflows through Workday and AI automation, maintain cross-system data quality, build metrics dashboards, and collaborate with HR, Finance, Legal, IT, and Recruiting teams.

Support the Trade-In team through data extraction, modeling, analysis, visualization, KPI monitoring, dashboard maintenance, root cause analysis, and opportunity sizing. The intern will also assist with operational processes, alerts, documentation, and automation initiatives using AI and process automation tools.

Supports lifecycle and transactional CRM campaigns across email, push notifications, and in-app channels. Responsibilities include creating multi-channel campaigns, improving customer journeys, collaborating with Product and Engineering on data needs, conducting A/B tests, analyzing results, and supporting CRM automation and personalization.

Support seller activation by qualifying and prioritizing potential marketplace sellers, guiding them through onboarding via Salesforce, analyzing seller data in Excel, and identifying business opportunities. Own process-improvement projects, uncover automation opportunities, develop scalable solutions, and collaborate with international sellers and cross-functional teams across Europe and the United States.

Create and refine UX content across the customer journey, collaborating with product, design, research, brand, and localization teams. Draft UI copy, proofread and edit content, apply style and tone guidelines, support user research, and use qualitative and quantitative data to improve website and app experiences for international audiences.