Teams at Back Market

Lead and mentor Care Operations Managers to define strategy, optimize after-sales customer processes, drive automation and self-service, partner with Product and Engineering, and measure KPIs (FCR, CSAT/NPS) to improve customer experience and operational efficiency.

As a Senior Data Scientist at Back Market, you will design and implement machine learning models to optimize pricing strategies, collaborate with engineers, and communicate findings to stakeholders.

Own and configure Workday across HCM modules, manage release cycles, troubleshoot and fix system issues, govern and consolidate the wider People tool stack (ATS, expense, LMS), design integrations with Tech and external partners, prototype automation/AI, and provide documentation, training and vendor/user support across 17 countries.