Jobs at Babylonstoren

Lead lifecycle marketing and personalisation across multiple luxury hospitality and lifestyle brands. Build and optimise CRM journeys, campaigns, segments, triggers, membership and loyalty programmes. Partner with data and CRM teams to use customer profiles, consent practices, control groups and measurement. Coach estate marketing teams, establish shared playbooks, protect brand voice, and improve repeat visits, purchases, renewals and cross-estate engagement through hands-on delivery.

Design newsletters, digital advertisements, and website assets for e-commerce campaigns. Adapt creative across formats and placements for Meta, TikTok, Criteo, and Google while maintaining brand consistency. Support ad hoc design requests and apply feedback from the digital designer. The internship offers hands-on experience with seasonal campaigns and opportunities for increased responsibility.

Investigate and reproduce support issues across web, mobile, and internal systems; perform manual, exploratory, regression, and user acceptance testing; document defects and verify fixes. Collaborate with Product Owners, Engineers, and business teams, communicate technical issues clearly, maintain test cases and documentation, and use AI tools to improve testing, investigation, support responses, and automation.

Build and maintain features across eCommerce, admissions, and mobile products. Develop TypeScript and Node.js backend services, GraphQL APIs with Apollo Server, Angular and React frontends, and React Native applications. Work with MySQL and PostgreSQL, automated testing, code reviews, monitoring, reliability, and high-availability systems. Collaborate with teams in South Africa and the UK while using AI tools to improve development speed and learning.

Provides customer support for an online shop through phone, email, and WhatsApp. Manages customer orders, supports operations and driver teams, and follows orders through fulfillment to ensure successful delivery. The role requires strong Afrikaans and English communication, Microsoft Office proficiency, teamwork, initiative, adaptability, and a customer-focused approach.

Provide on-site IT support for hotel infrastructure, servers, networking, Microsoft 365, virtualization, and hospitality systems (Symphony POS, OPERA PMS). Administer Windows Server and Active Directory, troubleshoot end-user and POS issues, maintain backups, security, and ensure 24/7 operational readiness.