Babylonstoren has a wonderful opportunity for an engaging Client Liaison to join the dynamic e-commerce team at Babylonstoren. The successful candidate will help us grow and improve our operations in Cape Town. Our team is driven, takes initiative, and is always looking for ways to improve and optimise our operations.
Requirements:
- A completed National Senior Certificate qualification (matric / Grade 12).
- A tertiary qualification would be advantageous.
- Good understanding of customer service.
- Excellent verbal and written communication skills.
- Fluent in Afrikaans and English.
- Knowledge of e-commerce would be advantageous.
- Proficient in using Microsoft Office apps (Outlook, Excel, Word and PowerPoint).
- Collaborative work ethic, with good interpersonal skills and the ability to work well in groups.
- Proactive, positive individual with a sense of ownership.
- Flexible and adaptable to a fast-paced environment.
Responsibilities:
- Provide general support to our operations and driver teams.
- Answer customer queries telephonically ,per email and via WhatsApp
- Assist with management of orders placed through our online shop.
- Follow up throughout the order fulfilment process to ensure successful delivery.
Skills Required
- Completed National Senior Certificate qualification, matric, or Grade 12
- Tertiary qualification
- Good understanding of customer service
- Excellent verbal and written communication skills
- Fluent in Afrikaans and English
- Knowledge of e-commerce
- Proficiency in Microsoft Office apps, including Outlook, Excel, Word, and PowerPoint
- Collaborative work ethic and good interpersonal skills
- Ability to work well in groups
- Proactive, positive attitude and sense of ownership
- Flexibility and adaptability in a fast-paced environment
What We Do
Babylonstoren is a historic working Cape Dutch farm in South Africa’s Franschhoek wine valley. Its modern destination combines a botanical fruit-and-vegetable garden with luxury farm accommodation, spa and wellness experiences, restaurants, a winery, tasting room, farm shop, bakery and curated local products. The estate offers immersive guest activities and farm-to-table dining while continuing agricultural production and wine-making on the property.
