Search the 3 jobs at Axxys Technologies, Inc.

The NOC Technician provides support and development of the remote monitoring and management (RMM) tool utilized by Axxys Technologies. They work closely with the Technical Account Management team and the Chief Technology Officer to maintain standard operating procedures for the RMM tool. The technician also collaborates with the RMM vendor to implement best practice usage of the tool and looks for opportunities to automate and enhance service delivery.

The Solutions Specialist provides enhanced and specialized support for a specific technology or solution set as well as support for escalated issues that are not addressed efficiently by the Support Specialist teams providing front line Managed Services support.

The Support Specialist is a client facing support representative and critical piece of the technical services delivery of Axxys Technologies. The Support Specialist provides first level response and evaluation of support requests from clients with a focus on quick resolution and/or identification and prioritization so that the ticket can be moved to the appropriate resources of the technical services team.