Search the 2 jobs at Axxys Technologies, Inc.

The Solutions Specialist role involves providing specialized support for various technology solutions, identifying and resolving escalated issues, collaborating with team members on high priority tickets, and documenting solutions for future reference. The role requires engaging with partners for advanced problem-solving and keeping updated with industry trends.

The Support Specialist provides first-level support for client requests, quickly evaluating and resolving issues, or escalating them as needed. They maintain documentation, oversee the remote service board, and participate in after-hours on-call support. Continuous education on tools is vital for enhancing service delivery and ensuring client satisfaction.