The Solutions Specialist provides specialized support for specific technology categories and escalated issues. Responsibilities include issue prioritization, research for resolutions, documentation of root causes, and communicating effectively with team members and clients.

The Support Specialist provides first-level IT support, evaluates client requests, prioritizes tickets, and resolves technical issues efficiently while documenting processes for service improvement.

Provide technical expertise in networking, assist in pre-sales engagements, evaluate network designs, deploy systems, and troubleshoot performance issues.

The Technical Account Manager collaborates with clients and Axxys staff, ensuring effective service delivery, managing expectations, and conducting business reviews to enhance IT strategies and solutions.