Jobs at Avid (avid.com)

Provides advanced technical support for customers, field engineers, and certified technicians troubleshooting complex computer systems and software. Diagnoses issues beyond standard documented processes, escalates design, reliability, maintenance, and software bugs to engineering teams, and may support customer training and product installations.

Develop and maintain scalable cloud-native backend services and REST APIs for Avid Content Core and MediaCentral. Responsibilities include architecture and design, coding, testing, code reviews, infrastructure maintenance, CI/CD, and collaboration across global agile teams. The engineer will translate product requirements into reliable solutions, participate throughout the software development lifecycle, mentor teammates, and drive high-quality delivery of complex systems.

Manage core accounting operations (GL, AR/AP, revenue, month/quarter/year closes), lead global treasury functions (cash management, forecasting, banking), ensure SOX/compliance and debt covenant adherence, improve systems and processes, and lead/accountability for an accounting/treasury team while partnering with Finance and senior leadership on liquidity and financial risk management.

Senior DevOps Engineer responsible for automating CI/CD, GitOps workflows, progressive deployments, infrastructure provisioning, and operational support for Avid’s multi-tenant AWS EKS SaaS platform. The role includes infrastructure-as-code, root-cause analysis, troubleshooting, tenant isolation, observability, security, networking, and platform improvements. The engineer will guide development teams, influence architectural decisions, and collaborate autonomously with senior engineers.

Sources and evaluates candidates across technical, business, and corporate functions. Builds proactive talent pipelines using LinkedIn Recruiter, Boolean searches, referrals, and talent communities; reviews applications, presents candidate shortlists, and partners with recruiters and hiring managers. Maintains accurate records in Workday and related systems, provides market insights, supports workforce planning, and improves recruiting workflows and process efficiency.

Coordinates high-volume interview scheduling across global teams, managing calendars, confirmations, reschedules, communications, and recruiting logistics. Provides administrative support for Talent workflows, shared inboxes, trackers, templates, and documentation using Workday and Microsoft Office tools. Handles confidential information, maintains accuracy, prioritizes competing requests, and identifies workflow improvements.

Develop, edit, maintain, and modernize educational content for Avid Learning programs. Create instructional materials, validate software workflows in Avid applications, review AI-generated content, support learning-platform deployment, and maintain instructional and technical quality. Collaborate with instructors, product teams, engineers, and subject matter experts on courses, certifications, assessments, and content modernization.

Manage end-to-end indirect procurement for assigned categories: run RFx sourcing events, perform spend analysis and financial modeling, negotiate commercial terms, facilitate contract execution and PO approvals in NetSuite, collaborate with Finance/Legal/IT, report savings and lead process-improvement or strategic procurement initiatives.

Manage and grow relationships with high-value customers, drive onboarding, adoption, and develop success strategies aligned to customer business objectives.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.

The Senior Enterprise Customer Success Manager leads value-driven partnerships with enterprise customers, guiding onboarding, adoption, and ensuring success with the company's solutions.

Lead global paid media strategy and execution across search, social, display, native, affiliate, and ABM channels. Own campaign setup, optimization, A/B testing, reporting (GA4/SQL), and affiliate program growth while collaborating with lifecycle, eCommerce, and enterprise marketing to drive D2C and B2B results.

Support legal and legal operations by managing contract lifecycle, corporate governance, IP renewals, compliance, legal records, reporting, SOPs, and legal technology coordination to improve processes and stakeholder support.

Manage the end-to-end RMA lifecycle: generate and update RMAs/cases in Salesforce, coordinate with operations on inventory and fulfillment, communicate status to stakeholders and end users, ensure proper inbound/outbound reverse logistics, identify failure trends, and create training and knowledge assets to improve RMA processes.

Support budgeting, forecasting, reporting, and month-end expense close. Produce KPI and variance analysis, update spend forecasts, support annual budget and ad-hoc analyses, and maintain reporting tools and documentation while partnering with cross-functional stakeholders.

Administer and support core finance systems (NetSuite, Concur, RevPro/Zuora Revenue), manage configurations, user access, integrations, reporting, and month/quarter-end close support. Troubleshoot production issues, maintain documentation, partner with Finance on requirements, support audits, and manage JIRA boards for ERP requests.

Lead delivery and modernization of Avid's finance technology stack, primarily NetSuite ERP and NSPB. Manage a small team of engineers and finance-systems professionals, oversee integrations with Salesforce, Snowflake, RevPro, and Concur, enforce SDLC and governance, support SOX/audit requirements, and partner with Finance and cross-functional stakeholders to deliver scalable, reliable finance systems and roadmap outcomes.

The Site Reliability Engineer will ensure the reliability of cloud infrastructure, manage deployments with Kubernetes, and automate processes with tools like Terraform and GitHub Actions while monitoring service health.

Support legal and legal operations across contract lifecycle management, corporate governance, IP renewals, regulatory compliance, records, reporting, legal technology coordination, SOPs, and cross-functional stakeholder support to improve processes and maintain audit-ready documentation.

Coordinate legal intake, triage and track matters, maintain CLM and document repositories, manage invoice/billing workflows and spend reporting, support legal operations reporting, documentation, onboarding, and process improvements while handling confidential information.