Jobs at Avid (avid.com)

The role involves leading the FP&A function, managing financial planning, forecasting, ARR reporting, lender/investor reporting, and providing strategic financial insights while driving data integrity and team leadership.

Lead delivery and modernization of Avid's finance technology stack, primarily NetSuite ERP and NSPB. Manage a small team of engineers and finance-systems professionals, oversee integrations with Salesforce, Snowflake, RevPro, and Concur, enforce SDLC and governance, support SOX/audit requirements, and partner with Finance and cross-functional stakeholders to deliver scalable, reliable finance systems and roadmap outcomes.

Manage core accounting operations (GL, AR/AP, revenue, month/quarter/year closes), lead global treasury functions (cash management, forecasting, banking), ensure SOX/compliance and debt covenant adherence, improve systems and processes, and lead/accountability for an accounting/treasury team while partnering with Finance and senior leadership on liquidity and financial risk management.

Provide phone and web-based technical support for Avid Sibelius users, manage support cases to meet SLAs, troubleshoot audio and system issues, communicate with customers, and learn related Avid products and production ecosystem components.

Design, develop, and optimize high-performance storage software and distributed storage solutions for Linux-based environments. Integrate with cloud services (AWS/S3), build low-level system components, containerized prototypes, and cross-platform components. Troubleshoot complex application/OS/network/storage/cloud interactions, optimize performance and resource usage, and produce architecture and implementation documentation while collaborating with cross-functional teams.

Design, build, and maintain scalable Salesforce billing and eCommerce solutions covering recurring billing, renewals, CPQ, invoicing, order processing, license provisioning, and integrations with payment gateways and ERP (NetSuite/RevPro). Lead Salesforce configuration, custom development (Apex/LWC), CI/CD release pipelines, monitor billing job performance, and collaborate with cross-functional teams to improve the digital subscription lifecycle.

Provide 24x7 technical support for Avid software and solutions across post-production and broadcast workflows. Troubleshoot editing, storage, asset-management and cloud systems, log cases, reproduce and escalate bugs, coordinate with global teams, manage upgrades and SLAs, and produce shift handoffs to ensure continuity of support.

Support security compliance and risk management by responding to security questionnaires, owning third-party risk management and vendor assessments, maintaining the risk register and security policies, running NIST self-assessments, mapping evidence to SSDF/OWASP, coordinating audits and evidence collection, and providing technical security input for contracts and data protection.

The Site Reliability Engineer will ensure the reliability of cloud infrastructure, manage deployments with Kubernetes, and automate processes with tools like Terraform and GitHub Actions while monitoring service health.

Support legal and legal operations across contract lifecycle management, corporate governance, IP renewals, regulatory compliance, records, reporting, legal technology coordination, SOPs, and cross-functional stakeholder support to improve processes and maintain audit-ready documentation.

Design, build, and support Salesforce Service Cloud, CPQ, Billing, and Order Management solutions. Configure Service Console, Omni-Channel, Case Management, LWC and Apex components; integrate with ERP (NetSuite, RevPro), payment gateways, Workato, and REST/SOAP APIs. Lead order processing, billing models, asset/license provisioning, CI/CD release management, and monitor system performance while collaborating with cross-functional teams.

Support legal and legal operations by managing contract lifecycle, corporate governance, IP renewals, compliance, legal records, reporting, SOPs, and legal technology coordination to improve processes and stakeholder support.

Coordinate legal intake, triage and track matters, maintain CLM and document repositories, manage invoice/billing workflows and spend reporting, support legal operations reporting, documentation, onboarding, and process improvements while handling confidential information.

Provide webstore and billing support to global customers: handle pre- and post-purchase inquiries, process cancellations, returns and refunds, assist with credit card/billing issues, create online support content, and escalate complex cases to Licensing/Entitlements. Respond via web submissions, chat, and phone while ensuring customer satisfaction.

Manage end-to-end indirect procurement for assigned categories: run RFx sourcing events, perform spend analysis and financial modeling, negotiate commercial terms, facilitate contract execution and PO approvals in NetSuite, collaborate with Finance/Legal/IT, report savings and lead process-improvement or strategic procurement initiatives.

The Digital Customer Success Manager will design and execute strategies for customer engagement and retention, leveraging data analysis and digital campaigns to improve customer experience and drive adoption.

Lead a team of Digital Customer Success Managers to enhance customer retention and satisfaction through digital strategies and analytics. Collaborate cross-functionally to optimize customer engagement and manage success metrics.

Manage and grow relationships with high-value customers, drive onboarding, adoption, and develop success strategies aligned to customer business objectives.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.