Jobs at Avid (avid.com)

Provide webstore and billing support to global customers: handle pre- and post-purchase inquiries, process cancellations, returns and refunds, assist with credit card/billing issues, create online support content, and escalate complex cases to Licensing/Entitlements. Respond via web submissions, chat, and phone while ensuring customer satisfaction.

Own and advance Salesforce CPQ and Quote-to-Cash processes for complex B2B and B2C sales operations. Design pricing logic, product catalogs, bundling, discounting, renewals, and amendments; configure Salesforce; lead solution design sessions; develop ERP and CLM integrations; analyze data; manage documentation, performance, governance, and deployments; and serve as the primary CPQ subject matter expert.

Own and grow a portfolio of named enterprise accounts while hunting net-new logos across media and entertainment. Manage full sales cycle for hardware and SaaS, build executive relationships, deliver tailored demos, and apply structured methodologies (e.g., MEDDPICC) to forecast, close multi-stakeholder deals, and drive multi-year account strategies.

Manage end-to-end indirect procurement for assigned categories: run RFx sourcing events, perform spend analysis and financial modeling, negotiate commercial terms, facilitate contract execution and PO approvals in NetSuite, collaborate with Finance/Legal/IT, report savings and lead process-improvement or strategic procurement initiatives.

The Digital Customer Success Manager will design and execute strategies for customer engagement and retention, leveraging data analysis and digital campaigns to improve customer experience and drive adoption.

Manage and grow relationships with high-value customers, drive onboarding, adoption, and develop success strategies aligned to customer business objectives.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.

The Senior Enterprise Customer Success Manager leads value-driven partnerships with enterprise customers, guiding onboarding, adoption, and ensuring success with the company's solutions.

Lead global paid media strategy and execution across search, social, display, native, affiliate, and ABM channels. Own campaign setup, optimization, A/B testing, reporting (GA4/SQL), and affiliate program growth while collaborating with lifecycle, eCommerce, and enterprise marketing to drive D2C and B2B results.

The Senior Renewal Operations Manager builds and scales operations for high-volume renewals, ensuring reporting accuracy, data integrity, and operational processes across teams.

Support legal and legal operations by managing contract lifecycle, corporate governance, IP renewals, compliance, legal records, reporting, SOPs, and legal technology coordination to improve processes and stakeholder support.

Manage the end-to-end RMA lifecycle: generate and update RMAs/cases in Salesforce, coordinate with operations on inventory and fulfillment, communicate status to stakeholders and end users, ensure proper inbound/outbound reverse logistics, identify failure trends, and create training and knowledge assets to improve RMA processes.

Lead end-to-end revenue recognition, ensuring compliance with ASC 606. Mentor teams and oversee close processes while enhancing internal controls and processes.

Support budgeting, forecasting, reporting, and month-end expense close. Produce KPI and variance analysis, update spend forecasts, support annual budget and ad-hoc analyses, and maintain reporting tools and documentation while partnering with cross-functional stakeholders.

Administer and support core finance systems (NetSuite, Concur, RevPro/Zuora Revenue), manage configurations, user access, integrations, reporting, and month/quarter-end close support. Troubleshoot production issues, maintain documentation, partner with Finance on requirements, support audits, and manage JIRA boards for ERP requests.

Lead delivery and modernization of Avid's finance technology stack, primarily NetSuite ERP and NSPB. Manage a small team of engineers and finance-systems professionals, oversee integrations with Salesforce, Snowflake, RevPro, and Concur, enforce SDLC and governance, support SOX/audit requirements, and partner with Finance and cross-functional stakeholders to deliver scalable, reliable finance systems and roadmap outcomes.

Manage core accounting operations (GL, AR/AP, revenue, month/quarter/year closes), lead global treasury functions (cash management, forecasting, banking), ensure SOX/compliance and debt covenant adherence, improve systems and processes, and lead/accountability for an accounting/treasury team while partnering with Finance and senior leadership on liquidity and financial risk management.

Provide phone and web-based technical support for Avid Sibelius users, manage support cases to meet SLAs, troubleshoot audio and system issues, communicate with customers, and learn related Avid products and production ecosystem components.

Support security compliance and risk management by responding to security questionnaires, owning third-party risk management and vendor assessments, maintaining the risk register and security policies, running NIST self-assessments, mapping evidence to SSDF/OWASP, coordinating audits and evidence collection, and providing technical security input for contracts and data protection.

The Site Reliability Engineer will ensure the reliability of cloud infrastructure, manage deployments with Kubernetes, and automate processes with tools like Terraform and GitHub Actions while monitoring service health.