Jobs at Avid (avid.com)

Partners with Sales and Customer Success to qualify opportunities, demonstrate Avid video production solutions, lead proof-of-concept engagements, and align products with post-production workflows. Builds and maintains demo systems, gathers requirements, supports quotes and technical documentation, updates Salesforce, and advises customers on cloud architectures and data insights. Requires strong post-production expertise, technical knowledge of networking and security, and up to 40% international travel.

Develop and maintain Avid’s media solutions through hands-on software engineering. Responsibilities include translating requirements into designs, implementing and testing complex systems, debugging virtualized environments, and resolving data integrity, performance, scalability, and stability issues. The role requires collaboration with distributed global teams, backend services, web applications, and message-oriented systems. The engineer will also coordinate deliverables, analyze end-to-end workflows, and contribute to technical solutions across the product.

Designs and operates GitOps-based CI/CD and cloud infrastructure for Avid’s multi-tenant SaaS platform on AWS EKS. Responsibilities include implementing progressive delivery, automating tenant provisioning, building reliability tools, troubleshooting production issues, performing root cause analysis, and advising teams on secure, observable, isolated deployments. The role requires autonomous collaboration with senior engineers and strong architectural communication.

Provides post-sales technical support for APIs, SDKs, and developer integrations. Diagnoses and reproduces customer and partner issues, analyzes logs and payloads, distinguishes implementation issues from defects, and escalates validated problems to Engineering. Supports authentication, licensing, configuration, and troubleshooting while contributing to API documentation and knowledge resources. Collaborates with Engineering, Product, and partners on recurring issues, incident response, and improving developer enablement.

Serves as the Chief Customer Officer’s strategic and operational partner, driving customer strategy execution, annual planning, cross-functional transformation initiatives, operating cadences, performance reporting, dashboards, and budget planning. Advises senior leaders, facilitates decision-making, coordinates executive meetings and reviews, analyzes business metrics, and leads organizational change across the customer organization.

Leads corporate FP&A planning, forecasting, financial planning software administration, monthly close coordination, three-statement modeling, cash forecasting, and lender, investor, and board reporting. Partners with executives and Accounting in a PE-backed software environment, improves planning processes, manages NetSuite Planning and Budgeting, and supervises 1–2 Financial Analysts.

Provides expert technical support for Avid’s video, post-production, storage, asset management, cloud, and news production solutions. Responsibilities include managing customer cases, troubleshooting and reproducing bugs, coordinating internal resources, planning patches and upgrades, documenting shift handoffs, following up on issues, and meeting service-level agreements within a global 24/7 support operation.

Owns end-to-end lifecycle marketing programs for Avid’s direct-to-consumer subscription business, including strategy, segmentation, campaign execution, QA, launch, measurement, testing, and optimization. Coordinates cross-functional teams, manages campaign dependencies and timelines, analyzes performance using marketing and analytics platforms, and improves customer journeys across acquisition, onboarding, engagement, retention, renewal, win-back, and expansion.

Provides advanced technical support for customers, field engineers, and certified technicians troubleshooting complex computer systems and software. Diagnoses issues beyond standard documented processes, escalates design, reliability, maintenance, and software bugs to engineering teams, and may support customer training and product installations.

Develop and maintain scalable cloud-native backend services and REST APIs for Avid Content Core and MediaCentral. Responsibilities include architecture and design, coding, testing, code reviews, infrastructure maintenance, CI/CD, and collaboration across global agile teams. The engineer will translate product requirements into reliable solutions, participate throughout the software development lifecycle, mentor teammates, and drive high-quality delivery of complex systems.

Senior DevOps Engineer responsible for automating CI/CD, GitOps workflows, progressive deployments, infrastructure provisioning, and operational support for Avid’s multi-tenant AWS EKS SaaS platform. The role includes infrastructure-as-code, root-cause analysis, troubleshooting, tenant isolation, observability, security, networking, and platform improvements. The engineer will guide development teams, influence architectural decisions, and collaborate autonomously with senior engineers.

Sources and evaluates candidates across technical, business, and corporate functions. Builds proactive talent pipelines using LinkedIn Recruiter, Boolean searches, referrals, and talent communities; reviews applications, presents candidate shortlists, and partners with recruiters and hiring managers. Maintains accurate records in Workday and related systems, provides market insights, supports workforce planning, and improves recruiting workflows and process efficiency.

Develop, edit, maintain, and modernize educational content for Avid Learning programs. Create instructional materials, validate software workflows in Avid applications, review AI-generated content, support learning-platform deployment, and maintain instructional and technical quality. Collaborate with instructors, product teams, engineers, and subject matter experts on courses, certifications, assessments, and content modernization.

Manage end-to-end indirect procurement for assigned categories: run RFx sourcing events, perform spend analysis and financial modeling, negotiate commercial terms, facilitate contract execution and PO approvals in NetSuite, collaborate with Finance/Legal/IT, report savings and lead process-improvement or strategic procurement initiatives.

Manage and grow relationships with high-value customers, drive onboarding, adoption, and develop success strategies aligned to customer business objectives.

The Enterprise Customer Success Manager manages relationships with high-value customers, driving success through onboarding, adoption, and collaboration across teams to foster growth and retention.

The Senior Enterprise Customer Success Manager leads value-driven partnerships with enterprise customers, guiding onboarding, adoption, and ensuring success with the company's solutions.

Manage the end-to-end RMA lifecycle: generate and update RMAs/cases in Salesforce, coordinate with operations on inventory and fulfillment, communicate status to stakeholders and end users, ensure proper inbound/outbound reverse logistics, identify failure trends, and create training and knowledge assets to improve RMA processes.

Lead delivery and modernization of Avid's finance technology stack, primarily NetSuite ERP and NSPB. Manage a small team of engineers and finance-systems professionals, oversee integrations with Salesforce, Snowflake, RevPro, and Concur, enforce SDLC and governance, support SOX/audit requirements, and partner with Finance and cross-functional stakeholders to deliver scalable, reliable finance systems and roadmap outcomes.

The Site Reliability Engineer will ensure the reliability of cloud infrastructure, manage deployments with Kubernetes, and automate processes with tools like Terraform and GitHub Actions while monitoring service health.