Teams at Avid (avid.com)

The Digital Customer Success Manager will design and execute strategies for customer engagement and retention, leveraging data analysis and digital campaigns to improve customer experience and drive adoption.

Lead a team of Digital Customer Success Managers to enhance customer retention and satisfaction through digital strategies and analytics. Collaborate cross-functionally to optimize customer engagement and manage success metrics.

Manage and grow relationships with high-value customers, drive onboarding, adoption, and develop success strategies aligned to customer business objectives.