We're committed to bringing passion and customer focus to the business.
JOB SUMMARY
Avid Technology is looking for a Technical Support Engineer I to join our team based in Manila. This is a great opportunity for someone with a balance of technical skills and customer care expertise to help drive the success of some of Avid’s largest customers.
At Avid, our vision is to empower the connection between content creators and consumers for the joy and enlightenment of people everywhere. As a Technical Support Expert at Avid, your responsibility is to provide an excellent customer experience for our clients by anticipating and resolving customer challenges or issues in a manner that exceeds customer expectations. The successful candidate is energized by making customers happy and is driven to create success in challenging situations through creative problem solving, communication, and persistence.
RESPONSIBILITIES AND DUTIES
About the Role
- Providing technical support for Avid's news production solutions, predominantly Media Central | Newsroom Management and related products to customers in the professional broadcast segment and resellers.
- Managing support cases through web-based submissions and via phone for emergency level issues.
- Documenting your troubleshooting analysis and solutions found.
- Adhering to Avid's contractual SLAs (Service Level Agreements).
- You will serve as the customer's primary point of contact.
- You will own customer issues, from start to finish.
About You
- You have a passion for technology.
- You are keen to learn workflow and how the Media Central | Newsroom Management system integrates with other components in Avid's Media Central Product range.
- You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability think on your feet.
- You are self-starter who is comfortable with taking the initiative.
- Sometimes you won't know the right answer, but you're the kind of person who is always up for the challenge.
- You'll rely on your resources and your team and quickly research a response.
QUALIFICATIONS
- BA (hons) or BSc (Hons) in Computer Science, Engineering, Digital Media Production, Video and Streaming Technology, Film and Video Production (or similar).
- You possess a high degree of computer literacy including knowledge on Virtual Machines
- Knowledge of Red Hat/CentOS/Ubuntu Linux distributions and computer programming is required - so you are confident in working with command line based OS / applications
- Knowledge of network architecture, OSI models, cabling, Ethernet, Internet Protocol is a plus.
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-Hybrid
#LI-CME1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- BA or BSc in Computer Science, Engineering, Digital Media Production, Video and Streaming Technology, Film and Video Production, or a similar field
- High degree of computer literacy, including knowledge of virtual machines
- Knowledge of Red Hat, CentOS, or Ubuntu Linux distributions
- Knowledge of computer programming and command-line operating systems or applications
- Knowledge of network architecture, OSI models, cabling, Ethernet, and Internet Protocol
Avid (avid.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avid (avid.com) and has not been reviewed or approved by Avid (avid.com).
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Leave & Time Off Breadth — Paid time off is described as generous or even unlimited in some teams, helping to offset cash‑compensation concerns.
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Flexible Benefits — Remote and hybrid flexibility are highlighted as meaningful parts of the package, improving work‑life balance for many roles.
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Fair & Transparent Compensation — Pay is considered acceptable to good in several functions and locations, with some roles described as market‑competitive.
Avid (avid.com) Insights
What We Do
We help media visionaries create art that colors our perceptions and enriches our culture. We make innovative technology and collaborative tools that inspire and spark joy so creators can entertain, inform, educate and enlighten the world. We believe in our artists. We believe in our industry leaders. And we believe in the future of entertainment. We have a rich, 30-year history of powering media and entertainment. But we know our history doesn’t determine our future, so we are always evolving, committed to making good better and better best. We make many products, but we only do one thing: maximize the mediums of amazing makers. At Avid, every minute, of every day, we are powering greater creators.
