Jobs at AutoRABIT

Provide first-line technical support for AutoRABIT customers, troubleshoot and resolve complex integration and deployment issues, collaborate with Sales, Engineering, and Product teams, maintain SLA-driven communication, reproduce and investigate problems across systems, and support US-hours rotational and weekend coverage.

Owns manual, automated, API, UI, unit, tenant-isolation, and performance testing for a multi-tenant SaaS platform. Builds and maintains Selenium or Playwright frameworks, GraphQL and REST tests, Jest and React Testing Library coverage, SQL-based validation, and CI-integrated suites. Performs release, deployment, migration, load, and production validation; analyzes failures; documents coverage and defects; mentors test engineers; and improves testing processes and controls.

Build and maintain scalable full-stack systems using TypeScript, Node.js, React, Java, GraphQL, and cloud services. Responsibilities include designing APIs and microservices, extending multi-tenant architecture, developing scheduling and work-queue systems, improving testing, performance, and observability, and supporting CI/CD deployments. The role collaborates with product, engineering, and DevOps teams in an Agile Scrum environment, troubleshoots production issues, maintains documentation, and delivers reliable, maintainable software.

Leads organization-wide architecture and delivery of scalable, secure backend systems across multiple teams. Defines microservices, cloud-native platforms, data architectures, CI/CD, DevSecOps, observability, and engineering standards. Drives complex initiatives, architectural governance, technical strategy, and cross-functional alignment while contributing hands-on to critical components and proofs of concept. Mentors engineers, resolves high-impact technical problems, improves reliability and performance, and advances AI-assisted development and LLM-enabled engineering practices.

Partner with customers and internal teams to drive adoption of AutoRABIT, support Salesforce development and DevOps workflows, protect renewals, monitor health and satisfaction, assist with escalations and product feedback, and contribute to long-term customer value and retention.

Own a portfolio of strategic enterprise customers, driving adoption, value realization, renewal readiness, growth, and recovery plans. Serve as a technical and strategic advisor on Salesforce DevOps, CI/CD, source control, testing, release management, security, and governance. Lead discovery, success planning, technical milestones, stakeholder coordination, risk management, and executive engagement while translating technical improvements into measurable business outcomes.

Implement and support Salesforce DevOps/CI-CD, code quality, security, and backup solutions for enterprise customers. Configure pipelines, static analysis, version control, deployments, and backup tools. Work with customers on lifecycle, governance, troubleshooting, UAT, and production support. Collaborate with Product, Engineering, and Support; prepare documentation and adherence to internal controls.

Provide enterprise-level L2 technical support for AutoRABIT customers: own, diagnose, troubleshoot, and resolve complex issues via phone/email/chat. Escalate when needed, document solutions, produce reports, and contribute to knowledge base. Work rotational shifts including nights in a hybrid Hyderabad role.

Serve as the technical customer advocate to drive adoption, value realization, and renewals for AutoRABIT. Build success plans, troubleshoot escalations with Support and Engineering, promote license utilization, monitor health/adoption metrics, guide upgrades/releases, and collaborate across Sales, Professional Services, and Partners to grow net retention and customer advocacy.

Responsible for the reliability, scalability, security, and automation of AWS cloud-native platforms, managing observability, incident response, CI/CD systems, and security controls.

The Senior Solutions Engineer drives customer acquisition and success through presales activities, technical demonstrations, and collaboration with sales teams to ensure seamless deployment and go-live.