Teams at AutoRABIT

As a Senior Technical Support Engineer, you will assist customers in resolving technical issues, improve their experience, and advocate for effective product use.

Leads Site Reliability Engineering and Corporate IT, defining enterprise technology strategy, platform reliability, infrastructure, IT services, security compliance, and FedRAMP readiness. Oversees incident management, observability, automation, cloud operations, identity, networking, vendor relationships, budgets, and distributed technical teams while partnering with executives, Engineering, Security, Product, and customers.

Own a portfolio of strategic enterprise customers, driving adoption, value realization, renewal readiness, growth, and recovery plans. Serve as a technical and strategic advisor on Salesforce DevOps, CI/CD, source control, testing, release management, security, and governance. Lead discovery, success planning, technical milestones, stakeholder coordination, risk management, and executive engagement while translating technical improvements into measurable business outcomes.