Jobs at Aussie Broadband

Handle inbound customer sales by understanding needs, explaining products and services, meeting call-handling and sales targets, accurately entering customer information into CMS systems, and escalating complaints according to policy. The role requires strong communication, organisation, computer skills, attention to detail, confidentiality, and a customer-focused approach in a fast-paced office environment.

Plan, execute and optimise B2B paid Search and Social campaigns to generate high-quality leads and support pipeline growth. Manage campaign setup, bidding, audience targeting, budgets, forecasting, A/B tests and conversion experiments. Use SA360, Google Ads, Meta and analytics tools to analyse performance, improve ROI, and communicate insights to marketing and sales stakeholders.

Handle inbound customer enquiries, identify needs, provide product information, meet call-handling and sales targets, perform accurate CMS data entry, maximise revenue through selling procedures, and escalate complaints per policy.

Coordinate customer solutions end-to-end by managing contracts, SLAs, procurement, supplier relationships and service delivery. Deliver high-quality post-implementation checks, handle inbound enquiries, perform data entry, troubleshoot order issues with wholesale suppliers, and support cross-functional teams to keep projects on track.

Support and deliver employee experience initiatives including onboarding, learning campaigns, engagement, communications, and systems. Create content, administer platforms (Achievers, Peakon), coordinate projects across stakeholders, and drive culture and hybrid work improvements to enhance employee experience across the business.

Design, build and optimise personalised automated customer journeys across email, SMS and push. Manage and improve automated campaigns, audience segmentation and the communications calendar. Analyse campaign data, collaborate with cross-functional teams, and ensure compliance and continuous improvement using marketing automation platforms (e.g., Iterable).