Jobs at Audit-Tel.net

Lead day-to-day help desk operations across multiple client accounts, manage SLAs and KPIs, mentor team leads and technicians, handle escalations, run service reviews/QBRs, improve processes and tooling, and partner with account management and engineering to onboard and grow clients.

The Network Project Engineer will manage multiple projects from initiation to completion, ensuring client satisfaction, tracking progress, and coordinating resources effectively.

The IT Help Desk Technician will handle client support tickets, troubleshoot IT issues, and provide excellent customer service within a fast-paced environment.

The role involves providing advanced support for Meraki solutions, optimizing client networks, mentoring junior engineers, and ensuring client satisfaction.