The Role
Provides advanced technical support for Cisco Meraki wireless and networking solutions, troubleshooting complex incidents across client environments. Optimizes RF and 802.11 networks, escalates issues, mentors Tier 1 support, engages clients, implements network improvements, and maintains accurate configuration and troubleshooting documentation.
Summary Generated by Built In
Key Responsibilities:
- Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
- Understand RF Optimization and 802.11.
- Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
- Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
- Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
- Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.
Required Skills and Experience:
- Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
- Analytical mindset: Excellent troubleshooting skills, capable of diagnosing complex network issues.
- Customer-focused: Skilled in client interactions and communicating technical solutions in a clear and approachable manner.
- Team player: Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.
Skills Required
- Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points
- Strong troubleshooting and analytical skills for diagnosing complex network issues
- Ability to communicate technical solutions clearly with clients
- Ability to collaborate with teams and mentor junior engineers
- Understanding of RF optimization and 802.11
- Meraki certification
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The Company
What We Do
Audit-Tel is an independent provider of Financial Telemanagement services to all North America and International industries and businesses, from Fortune 500 companies to small organizations. Audit-Tel is also the nation’s leading retail industry financial telemanagement services provider and is on the leading edge in healthcare technology management. This has occurred through providing consulting, software solutions, auditing and technology expense payable services.
