Jobs at Audemars Piguet Holding SA

Leads a luxury watch service workshop by developing technical talent, managing team performance, coordinating with boutiques, logistics, and headquarters, overseeing quality and safety systems, and driving operational targets. Acts as a bridge between demanding clients, technicians, and management while representing the brand’s watchmaking philosophy. The role emphasizes coaching-style leadership, succession planning, service excellence, complaint resolution, and continuous improvement.

Manage regional IT operations, service delivery, cybersecurity compliance, infrastructure performance, vendors, budgets, and technology projects across Greater China. Serve as a strategic partner to regional leadership, oversee incidents and escalations, maintain IT governance and documentation, coordinate business requirements and roadmaps, and lead local IT resources. The role also includes people management, supplier and contract coordination, audit support, KPI reporting, and ensuring alignment with global IT standards.

Leads an Audemars Piguet AP House with full accountability for retail strategy, store operations, sales, P&L, inventory, security, visual merchandising, client development, VIP relationships, CRM, marketing partnerships, and reporting. Recruits, coaches, and develops the team while ensuring global brand standards, internal controls, after-sales workflows, customer experience, and profitability. Collaborates with regional leadership, headquarters, service centers, and external hospitality partners to drive business growth and operational excellence.

Deliver exceptional customer experiences and luxury watch sales in the boutique, supporting pre- and post-sales service, client relationship development, CRM data collection, inventory management, merchandising, and boutique operations. The role also maintains presentation standards, supports marketing events, handles stock and invoicing through Y2, and contributes to sales growth and customer acquisition.

Senior boutique client-facing role responsible for luxury sales, personalized customer experiences, clienteling, CRM management, client acquisition, relationship development, events, merchandising, stock management, and operational excellence. The role also coaches Client Consultants, supports team performance, maintains product expertise, and contributes to sales targets and brand growth among high-net-worth and valued clients.

Serve as the primary finance contact for the Australian boutique, managing full-cycle accounting, reconciliations, cash flow, inventory reporting, month-end and year-end close, statutory compliance, audits, internal controls, and financial reporting. The role also supports governance, vendor management, administration, and process improvements while partnering with regional teams and external stakeholders.

Leads budgeting, forecasting, financial reporting, consolidation, P&L analysis, KPI monitoring, and business controlling for North America and LATAM. Partners with senior leaders and Accounting to explain variances, improve profitability, ensure data accuracy and controls, recommend cost savings, support audits, and enhance planning processes.

Leads and develops the cybersecurity engineering team, selecting and implementing security controls across IAM, PAM, DLP, application security, email, cloud, and intrusion detection. Defines and enforces security standards, supports development teams with application security practices, coordinates cybersecurity projects, manages external partners, and oversees remediation of red-team and penetration-testing findings while ensuring regulatory and business alignment.

Drive sales and deliver personalized luxury client experiences through walk-in, phone, and email interactions. Build client relationships, generate new business, maintain accurate CRM data, support AP House operations and clienteling strategies, and assist with marketing events and performance objectives.

Coordinates IT projects, ticketing and help desk operations, vendors, assets, licenses, onboarding and offboarding, reporting, budgets, and process improvements. Provides first-level technical support, tracks project risks and resources, maintains documentation, and supports implementation and adoption of new IT systems and tools.

Deliver an exceptional luxury boutique customer experience from pre-sales through after-sales while supporting sales performance, brand representation, product promotion, and service excellence. The role also involves maintaining high presentation and operational standards, taking initiatives to improve client engagement, sharing knowledge, and contributing to team collaboration in a fast-paced environment.

Process bi-weekly payroll for hourly, salaried, and temporary employees, perform payroll audits and reconciliations, manage tax and garnishment compliance, administer variable compensation, maintain payroll records, and serve as primary payroll contact while partnering with HR, Finance, and vendors to improve processes and controls.

Supports daily finance operations, including expense and petty cash verification, invoice review, payment voucher preparation, reconciliations, payment monitoring, inventory activities, audit documentation, recordkeeping, and administrative coordination. The intern will gain practical exposure to financial controls, accounts payable, payment processes, and finance projects in an international environment.

Lead and elevate client experience in Taiwan by managing hospitality operations, food & beverage, training, and events across AP Houses and boutiques. Plan personalized client journeys and VIP events, coach retail staff, ensure luxury service standards, and collaborate with regional and brand teams to build long-term client relationships.

Provide exceptional pre- and post-sales client service in a luxury boutique, drive sales and clienteling, manage inventory and boutique operations, use PCS and CRM for transactions and data, support marketing events, and maintain brand standards and security.

Support and coordinate daily event operations and marketing administration, manage guest hospitality and logistics, liaise with vendors and contractors, assist in planning and executing brand activations and global visitor programs, track competitor intelligence, and maintain event paperwork and inventory.

Lead implementation of CRM and client experience strategy for boutiques. Drive client segmentation, engagement plans, and retail marketing communications. Measure and improve boutique client experience, provide CRM recommendations, and partner with Retail and CRM teams to foster long-term client relationships.

Drive boutique sales to meet targets, manage inventory and CRM, deliver and model exceptional customer service, train and coach boutique staff, support marketing and merchandising initiatives, maintain professional administration and accurate records to uphold brand standards.

Lead boutique success by delivering exceptional pre- and post-sale customer experiences, promoting products, executing tasks to meet objectives, demonstrating leadership, and developing other associates.

Manage and maintain the CRM database, develop and implement CRM strategies, analyze customer data for sales initiatives, monitor system performance, and collaborate with sales and marketing to design targeted campaigns.