Search the 9 jobs at AssetWorks LLC

The Implementation Consultant works on software implementation primarily for external customers, focusing on business analysis, web application setup, technical specifications, user acceptance testing, and training. They facilitate project meetings, resolve issues, and maintain customer relationships while ensuring successful system designs and configurations in the asset management sector.

The Technical Support Team Lead will manage the operations team responsible for deploying and maintaining cloud-based software solutions. The role requires guidance in operational practices, ensuring compliance, improving efficiency, and monitoring system performance.

The Technical Support Representative will provide technical assistance to customers, utilizing skills in MS Azure and MS SQL, and working with various technologies like Oracle, Elasticsearch, and web servers. Responsibilities include setting up new systems and upgrades for customers.

The Resolution Consultant will work as part of the Customer Care team, responsible for addressing customer-reported issues with software. They will communicate with customers to gather details on defects or enhancements, prioritize tasks, and provide feedback during the resolution process while using the FacilityForce products for accurate troubleshooting.

The Technical Support Representative is responsible for maintaining and troubleshooting Windows Server environments, ensuring system health and uptime. Duties include monitoring systems, handling customer support tickets, managing databases, and implementing security compliance. The role also involves using Azure Pipelines, performing after-hours support, and communicating effectively with both internal teams and customers.

The Technical Support Analyst at AssetWorks is responsible for assisting customers, responding to inquiries, troubleshooting issues, generating support tickets, and participating in follow-up testing. The role focuses on enhancing customer satisfaction through effective communication and resolution of technical problems while managing multiple tasks and priorities.

The Implementation Specialist is responsible for managing multiple implementation projects, maintaining client relationships, defining program requirements, overseeing project execution, configuring software features, providing user training, and assisting with ongoing maintenance and documentation.

The Project Manager will oversee implementation projects for eQuip, collaborating with Professional Services and Development teams to onboard customers and deliver functionality in the Asset Management Software. Responsibilities include managing project goals, scope, timelines, and communications with stakeholders.

The IT Manager will oversee internal IT operations, including managing infrastructure, security, vendor relationships, and IT services team. Responsibilities include implementing strategies, leading IT projects, ensuring data security and compliance, and mentoring staff.