Jobs at Aspire Technology Solutions

Provide 1st-line service desk support while completing a Level 3 IT Support Technician Apprenticeship. Handle support tickets, password resets, new user setup, desktop/laptop configuration, telephony rollouts and infrastructure refresh assistance. Communicate with customers via phone, email and the Aspire Portal, work to SLAs and support senior engineers on projects.

Provide 1st-line service desk support handling tickets via phone, email and the Aspire Portal. Diagnose and resolve hardware/software issues, perform desktop/laptop setups, password resets, new user provisioning, telephony rollouts and infrastructure refresh assistance. Liaise with customers and internal teams, work to SLAs, support senior engineers on projects, and develop IT skills through a Level 3 apprenticeship.

Own the full sales cycle for IT and cybersecurity solutions in Glasgow: build territory and pipeline via multi-channel outreach, work with pre-sales to design bespoke solutions, lead presentations and negotiations, close new clients, and drive regional growth through field engagement and networking.

Act as final technical escalation for network and security incidents, resolve complex faults across Fortinet, Cisco and Extreme platforms, design and implement network/security changes, lead major incident resolution, produce technical documentation, mentor 1st/2nd line engineers, and work with customers to plan and deliver work to agreed SLAs.

Support month-end management accounts, journals, reconciliations, AP processing, payroll preparation and validation, and ad-hoc financial analysis. Improve processes, ensure data accuracy, and work with senior finance stakeholders to deliver timely financial insights.

Lead new-business sales to acquire enterprise customers (500+ users) across the UK. Build strategic territory and account plans, cultivate C-suite and senior IT relationships, manage long complex sales cycles (6–18 months), drive pipeline and MRR growth, and coordinate with technical, pre-sales and leadership teams to deliver consultative, transformational technology solutions.

The Core Network Engineer will manage and enhance network infrastructure, troubleshoot issues, and support core network services while ensuring high customer service standards.